TATIKONDA RAHUL

STUDENT AT ANURAG GROUP OF INSTITUTIONS

Qualified Advanced Technical Support Specialist with almost 1 year of helpdesk and Student Service experience.
Provides comprehensive Technical support. Adept at engaging Students by identifying issues and streamlining steps
to effectively resolve technical issues. Enthusiastic Cyber security specializing outstanding in mobile business
solutions. Background in helping businesses integrates budding technology into existing product selection. Expert in
Quantum Computing. Inventive Technical Support Representative Eager to find novel and productive solutions for
each Student's issue Independent Student care. Adapts to unique complaints and queries by performing independent
research. Skilled Technician with broad base of experience in technical support and operations. Resolves problems
quickly, delivering high levels of customer satisfaction. Excellent knowledge of Artificial Intelligence and Cyber
Security.

Contact
Work History
2021-08 Current

Address Hyderabad, TELANGANA 500047 Phone 916366639490

E-mail tatikondarahulo10@gmail.c

Technical Support Specialist Anurag University, Hyderabad, Telangana • Assessed

system hardware and software and

suggested modifications to reduce lag time and

improve overall speed. • Resolved diverse range of technical issues across multiple systems
and applications for Teachers as

well as students across various time zones. • Analyzed Technical issues to identify

troubleshooting methods needed for quick

remediation. • Patched software and installed new versions to

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LinkedIn https://www.linkedin.com/i n/tatikondarahu 2001/

tatikondarahul10@gmail.c
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LinkedIn https://www.linkedin.com/i n/tatikondarahu 2001/

multiple systems and applications for Teachers as well as students across

various time zones. Analyzed Technical issues to identify troubleshooting
methods needed for quick
remediation. • Patched software and installed new versions to

eliminate security problems and protect data. • Removed malware, ransomware

and other

threats from laptops and desktop systems. • Resolved 100 technical support
inquiries per day.

33 Skills
Software Debugging

.0000 Very Good

A Education
Desktop support

Excellent

Technical issues analysis

2020-10Current

Excellent

Videoconfere ncing

Very Good

2017-062020-06

Bachelor of Technology: Information Technology Anurag Group

of Institutions - Ghatkesar, Hydrabad. Diploma State Board of
Technical Education - Mahabubnagar Schooling State Board -
Mahabubnagar
Technical Support
Excellent

.0000 Excellent

2004-06 - 2017-03

Staff education and training

Languages
Python

Excellent

Java

0.000

Good

Very Good