(APAC) ICG Technology, Full Time Analyst Program

(CSC PUNE)– Institutional Clients Group – Full-Time Production Support Analyst – Technology

Program Overview

You’re the brains behind our work.

You’re ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there.
Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our
programs equip you with the knowledge and training you need to play a valuable role on your team, and establish a
long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when.

Citi’s Institutional Clients Group (ICG) is looking for Full-Time Production Support Analysts to join the Technology
team in Pune. Our ICG Technologists support and enable the success of our trading businesses— and by utilizing a
broad range of technologies, our team is at the forefront of innovation. We seek to drive our systems and processes
toward scalable, low-latency, high-frequency enterprise systems to support Citi and our aggressive growth strategy.

Production Support plays an integral part in running and maintaining the production environment for both front and
back office applications so that Citi can confidently conduct business and service clients. Our production support
analysts use their problem solving and technical skills to quickly resolve any issues, which can vary in severity and
complexity and may impact Citi’s reputation or profits. Production support analysts are often ‘the bridge’ between
developers and trading, so they quickly become equipped with extensive business knowledge, as well as technical
skills.

Program Description

We provide you with the knowledge and skills you need to succeed.

We’re committed to teaching you the ropes. The 2-year Analyst Program starts in July and begins with 5 weeks of in-
class training program. Here at Citi, rotational programs are intended to help you build a broad skillset and accelerate
your career growth by gaining exposure to more than one team in Production Support. Our rotational program will
help you discover the best fit for your skills and long-term career goals at Citi.

Program Responsibilities

Your time here will look something like this.

Projects that our Production Support analysts have worked on:

 Resiliency testing - We need to know that our applications can function in the event of a disaster or on high
volume dates (think Covid-19 impact or Elections) so that the business can continue to operate, so our
analysts put our systems to the test, simulating disasters so we know the breaking point and how to react in
a real life disaster.
 Improving Production Support Monitoring Techniques - Monitoring is vital to alert support to any issues
within the production environment so they can quickly resolve them. Our analysts help to build upon and
improve our current platform using street-standard tools such as ITRS and ECS.
 Design, development and implementation of tooling - Support analysts will have the opportunity to develop
applications and scripts to aid themselves and their teams in their job. There are opportunities to work with
new and cutting edge technologies such as ECS/OpenShift/Kibana, and well as expanding skillset in
established technologies such as Oracle/Unix/Linux to name a few. Our past analysts have implemented
solutions that helped develop and hone their software development skills, ranging from excel macros, to
python scripts, to C# and Java applications.
 Organizational and operational efficiency improvements – Within various support teams there are still day to
day activities that are being performed manually, so our analysts get involved in efficiency improvement
projects to see where tasks can be automated or streamlined to free their time to get involved in strategic
projects that can better serve the business
 Release / Change Management - Your development peers will be writing the application code for new
functionality, but our production support analysts will be the ones to perform risk analysis and manage the
release of code changes into the live environment. With strong change management techniques, production
support analysts help to protect the live systems from unnecessary harm and keep our platforms stable.
 Incident Management - Major Outages - Despite best efforts, inevitably there are major outages which
production support must manage to get our systems back up and running. If this is not managed correctly,
the impact on Citi’s reputation and finances could be catastrophic.

Qualifications
We want to hear from you if…

 You have a passion for Technology

 You have strong evidence of project management, leadership, teamwork, attention to detail and
communication skills
 You are committed to personal growth and career development, and a strong desire to be successful in a
team working environment

• You are a final year student from a top academic institution working towards a minimum CGPA
3.0/4.0 and above or at least 2nd upper class honors, equivalent.
Singapore
• Degrees in Computer Science, Information Systems, Computer Engineering, Business
(technology focused), and other technology-focused degrees are preferred, but not required
• You are a final year student or have obtained an undergraduate degree in any discipline; degrees
China & in Computer Science, Information Systems, Computer Engineering, Business (technology focused),
India and other technology-focused degrees are preferred; but not required
• You graduated with or are on track for at least 60% marks throughout, with no active backs.
• You are in your final year of university or have graduated with a 2:1 or equivalent in any degree
London discipline
• You achieved a minimum of 96 UCAS points
• You have obtained or are currently on track for a 2.1 in an undergraduate in a Science,
Belfast Technology, Engineering or Mathematical degree discipline
US/Canada • You are graduating between December 2020 and May 2021
• You are pursuing Bachelor’s degree in Computer Science, Computer Engineering, Management
Information Systems, or another tech related degree
• A GPA of 3.0 or above is preferred
• You are a U.S. citizen, U.S permanent resident or possess other unrestricted U.S. work
authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.
(Only for application for US)

Skills & Competencies

Who will be a great fit here…

A dedication to learning and a true passion for the business are vital. As industries all over the globe continue to
restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to
make an impact on the corporate level. We value diversity and so do you. We’ll also be looking for the following:

 Passionate about technology, with knowledge of any of the following being a plus:
 SQL, Unix, Python, C#, .Net, Java
 Ability to multi-task with sharp problem solving skills
 Strong communicator, able to build relationships and rapport easily
 Adaptable and enjoy working in a fast-paced environment
 A team player
 Positive attitude and keen to learn.
 Ability to work under time constraints

Citi is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people
with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process in
accordance with law. Please inform me prior to your interview date if you require any accommodation throughout this
process.