Mahdi Shallow

Minnetonka MN |952-5940493|Mshallow25@gmail.com

SUMMARY OF QUALIFICATION

 Educational background in IT Support and experience as a computer support specialist

 Strong ability to compare solution to technical problems to optimize outcomes
 Hands on Trained to be to install hardware and software to meet business needs
 Excellent written and oral communication skills
 Customer service focused individual who has a keen ability to communicate well with technical
and non-technical co workers
 Able to excel in a fast-paced environment while meeting goals

Technical Skills
 Network Architecture
 Network Security
 Networking
 Programming Languages
 Specific Network Admin programs

Education

Metro States university, Saint Paul, MN

Computer Information Technology Expected Graduation Dec 2024
Computer information specialists repair computer systems and provide technological
support. They provide technical support for the installation and utilization of computer
systems belonging to individuals or organizations.

Hennepin technical college, Eden Prairie, MN

Networking Administration AAS Graduated Dec 2022
Relevant Course work: information System, Computer Security Awareness, Microsoft
Office Productivity

WORK

Abbott Medical Assembly

Production Trainer 2022 – Present

 Provide technical job skills instructional training and administer job certification process
to new and existing production operators
 Partners with engineering and/or training to support the development of Training
Certifications
o Review and update Training Certifications as appropriate
 Maintain required training records including employee training, completion, certification,
and compliance in production and training data bases
o Run training reports as necessary
 Perform regular audits of personnel to verify compliance to manufacturing procedures,
GMP and quality requirements
 Review & revise Manufacturing Processes and train new processes and process revisions
 Assists supervisor with other tasks required as necessary
 Deliver primary technical training to new employees to assist them in attaining all
applicable certifications
 Deliver timely follow-up and refresher training to cell team members to attain/maintain
applicable certification/re-certification for successful and uninterrupted cell production
 Participate in the continuous development of the training program in conjunction with the
Training Coordinator and the implementation of training principles to assure the quality
and consistency of training provided to all trainees is maintained
 Maintain all applicable personal certifications and follow all of the job documentation
requirements for the cell team member
 Support process and product development activities
 Support all Divisional initiatives as identified by divisional management and in support
of Quality Management Systems (QMS), Environmental Management Systems (EMS),
and other regulatory requirements
 Computer skills desired in Microsoft Outlook, Excel, and Word
 Ability to effectively work and communicate with others is critical

Help Desk Technician

Hennepin Tech Collage 09/2021 - 10 /22

 Responsible For providing technical assistance and support related to computer systems,
Hardware, or Software
 Responds to queries, runs diagnostic programs, isolates problems, and determines and
implements solutions.
 Support works with the IT team, and will often interact with system and computer users across
the company
 Assist with onboarding of new users
 Keep inventory of all equipment, software, and license users
 Install, configure and upgrade PC Software.
 Monitor and respond quickly to incoming request related to IT issues.
 Maintain computer systems and act as support if any system goes down.
 Ticketing

Relevant Experience:
 Help Desk Technician 02/2015 – 07/2018

SAFARICOM COMPANY N AIROBI, KENYA

 Promoted a high level of customer satisfaction through proper telephone techniques,

 and respond with the appropriate amount of urgency to user problems
 Assisted in tracking help desk calls pertaining to application, networking, and systems
 problems and issues
 Provided support for Windows 10 and some legacy Windows 7 by evaluating and
 troubleshooting issues including running in-depth diagnostics
 Assigned user-name, password and access right permissions for multiple proprietary
 applications, as well as client software
 Documented, tracked and monitored problems to ensure timely resolution
 Identified, researched and resolved technical problems
 Corrected application issues, solved network and security problems and identified
 common PC software and hardware problems
 Provided hardware support of PCs and Laptops, such as installing replacement
 hardware or upgrading hardware
 Supported Software/Hardware on equipment such as, Scanners, Copiers, Printers,
 Monitors and other peripherals.