Aldrich Mendoza Lipata

Pinagsama Village Signal Taguig City Mobile: 09063140721 Email: gunmanito_07@yahoo.com

Professional Summary: Successful Customer Service/Sales/Problem Resolution Representative II with excellent skills in acquired positions and a positive attitude proficiently proven to build warm relationship with fellow coworkers. Well-seasoned with 5+ years of delivering service oriented tasks seeking an opportunity to display leadership skills to fulfill company objectives.

Professional Work Experiences:

OSRP LLC Account: MACMALL (authorized Apple reseller) Address: 2nd Flroor, EDSA Central Pavilion Building EDSA corner United street, Greenfield District Mandaluyong City Start/End date: June 22, 2006 - February 27, 2010 Position: Inbound Sales Representative

Support service objectives through effective order management/sales/up-selling with internal department staff to research, analyze and work Post Sale inventory to provide timely and accurate delivery data.

Consistently achieved sales quotas by maintaining proper follow up and effective up-selling.

INFOSYS BPO LTD Account: CISCO SYSTEMS (EMEA&ANZ) Address: 3rd Floor Market! Market! Taguig City Start/End date: June 05, 2010- January 20, 2012

Position: Senior Process Executive

Delivered professional and friendly customer service and established rapport with internal/external customers. Ranked number 2 on number case closure in pre-book vertical Excellent oral/written skills (e-mail support, inbound/outbound customer service)

DATACOM (Now Convergys Malaysia-Phil Branch) Account: Microsoft ANZ Address: 11th floor, Commerce and Industry Plaza, Upper McKinley Road, McKinley Town Centre Fort Bonifacio, Taguig City Start/End date: April 24, 2013 March 3, 2014 Position: Customer Service & Problem Res Rep II

Delivered professional and friendly customer service to ANZ customers. Efficiently provided customers with technical problem resolution Well-trained in multiple verticals/processes (sales, product key replacement etc.) Has reached 2nd level in Problem Res Rep post in less than a year Achieved multiple positive verbatim from customers Excellent oral/written skills (e-mail support, inbound/outbound customer service)

Education Bataan Peninsula State University Bachelor of Science in Industrial Technology (May 2006)