CURRICULUM VITAE

Seeking Position: Bilingual French English

Customer Service Representative

Objective: To use my communication and bilingual skills to help the company meet its customer
satisfaction goal.
1. PERSONAL DATA

 Name: Nathan NTAMBWE KABEYA

 Permanent Address: MB28, U102, BCDA, Diego Silang, Ususan, Taguig City

 Email Address: nathantambwe06@gmail.com

 Contact Number: (+63) 9569818409

2. EDUCATIONAL QUALIFICATIONS

 Bachelor in economics
Université de Lubumbashi
Democratic republic of Congo, Lubumbashi 2019-2022

 State Diploma of Commercial computer science

Complexe Scolaire LUBUMBASHI
Democratic Republic of the Congo, Lubumbashi 2011-2019

 National Certificate
Complexe Scolaire LA SOURCE
Democratic Republic of the Congo, Lubumbashi 2005-2011

3. PROFESSIONAL EXPERIENCE

Vodacom Lubumbashi / DR Congo Financial Customer Service Representative (From April 06,
2020)

 Job description: Answering customer’s inquiries via calls or emails regarding their monthly
payment, credit note and other related issues.
 Generate monthly report of unpaid debt, overdue to the Management on the status of the
account for each customer and suggest some actions to take with clear notes on the
account.
 Making outbound calls to postpaid customers and related companies to remind them of
their monthly payment and overdue.
  Disconnect customers with overdue balance and reconnect customers who pay the bills.
USAKIN, DR Congo Technical Support Representative (From October 14, 2019)

 Job description: Respond to technical service inquiries from customers in a timely fashion.
Efficiently analyze customer issues and provide logical solutions. Provide input on technical
service tools that could be beneficial to customers or employees.

4. SHORT COURSES, TRAININGS AND CERTIFICATIONS

 Computer Sciences and Basic IT Course.

Knowledge in Microsoft Word, Windows Installation, Internet, Presentations MS PowerPoint and
Spreadsheet MS Excel.
 English proficiency program.
 Understanding BPO and Call center.
 Customer service training.
 Professional handling Calls, Email and Chat.

5. SKILLS & LANGUAGE PROFICIENCY

 Good computer and digital literacy skills.

 Amenable to learning new software.
 Can work independently and under pressure.
 Excellent customer service skills.
 Excellent communication skills in English and French.
 Ability to live and work in a team.
 Dynamic and flexible personality with commitment to continuous learning.
 Creativity and punctuality.
 International Languages: French and English - Fluent in both written and spoken.
 National Languages: Swahili, Lingala, and Tshiluba - Fluent in both written and spoken.

6. REFERENCE CONTACTS

 Bernard Claude Tshunza

Home address: MC26, U502, BCDA, Diego Silang, Taguig City, Philippines
Mobile: 09335555440, Email address: bentshunza@yahoo.fr
 Theodore Kabundi Kamanga
Home address: MC07, U504, BCDA, Diego Silang, Taguig City, Philippines
Mobile: 09158599693, Email address: theoluron86@yahoo.fr
 Maricar C. De Juan
Home address: MC26, U502, BCDA, Diego Silang, Taguig City, Philippines
Mobile: 09077036348, Email address: dejuanmaricr867@gmail.com