Carlos Alberto

SUMMARY
Zamora Malespin Talented tech support specialist with experience in troubleshooting
hardware and software issues. Worked at FOUNDEVER formerly
SITEL, IBEX, CONCENTRIX AND TELEPERFORMANCE, providing
excellent customer service and technical issues resolutions
efficiently. Looking to contribute my expertise and knowledge to
potential companies in pursuit of their growth and success for their
clients ensuring a 5 stars ranking customer satisfaction during my
work period at above mentioned workplaces.

SPECIAL SKILLS
 Google and Microsoft Suite  Multitasking
 Electronics  Visual Studio C#
 
Contact Computers Maintenance and AUTO CAD
Repair
Address:
Bo. de mayo, antiguo Tanque Rojo, 5C WORK EXPERIENCE
al Este, Pulpería Buen Precio. 150 mts
al S., Managua, Nicaragua. 1- Homeowners Advocate - 02/2021 to 12/2021
Concentrix, Managua, Nic.
Phone:  Assisted homeowners with their decision-making on
+505 76486818 which contractors or company names to hire based on
market research and rating level.
Email:
 Provided customers with high-quality service ensuring 5 stars
cz838347@gmail.com
and top-rank standings in the company.
LinkedIn: 2- Customer Care and Tech Support Specialist - 01/2020 to 12/2020
ni.linkedin.com/in/carlos-zamora- IBEX
355921245  Handled varied concerns regarding customers' accounts
while troubleshooting system issues with positive results.
 Credited drivers' and riders' accounts in an efficient and
Languages timely manner based on guidelines and procedures.
 Walked new platform users through uploading and updating
Spanish – C2 their application documentation as well as settled users '
English – C1 accounts standing.
French – A1 3- Tech Support Specialist- 02/2017 to 12/2017
Portuguese - A1 FOUNDEVER
 Handled customers' phone calls regarding tech issues, billing,
Interests & Hobbies payment arrangements, and service extension politely
engaging with customers in a positive mindset aiming at
 AI powered Tools effective problem-solving.
 Languages  Fulfilled customer service expectations on each interaction
 Social Projects Volunteering displaying high standards of ethics, service and
 Water source & Clean Energy professionalism.
conservation  Resolved specific technical issues regarding consumers'
 Travel and cultures service subscription, phone service and internet connection
 Reading E-books 4- Customer Care Escalations - 02/2012 to 04/2016
FOUNDEVER
 Handled Tier 1 and Tier 2 calls from credit card holders from
Germany, Canada, and the United States who experienced
issues with their money transactions due to insufficient
funds, card tainting, or other glitches.
  Provided world-class customer service providing
effective and prompt resolution to specific issues
Contact regarding their wire transfers.

Address: 5- High School English Teacher - 02/2007

Bo. de mayo, antiguo Tanque Rojo, 5C MINED / Baptist School of Managua 02/ 2023
al Este, Pulpería Buen Precio. 150 mts
al S., Managua, Nicaragua.
EDUCATION
Phone:
+505 76486818 1- Systems Engineering: 2020- Present – UDEM

Email: 2- Bachelor of Arts: English as a second Language 2004- 2008

cz838347@gmail.com UNAN.

LinkedIn:
ni.linkedin.com/in/carlos-zamora- CERTIFICATATES AND TRAININGS
355921245
 English Language Active Learning Approach Cambridge
Conference – 07/ 2023
 Financial Analyst- 01/2019 to 12/2019
 Computers Maintenance and Repair Technician -
03/2011 to 12/2012
Languages  National Bilingual Tour Guide - 02/2001 to 10/2004
 Tourist Resort and Hotel Administrator - 01/1997 to
Spanish – C2
11/1999
English – C1
 Postgraduate Course English Reading-Writing Skills-
French – A1
2008
Portuguese - A1

Interests & Hobbies
 AI powered Tools
 Languages
 Social Projects Volunteering
 Water source & Clean Energy
conservation
 Travel and cultures
 Reading E-books
PERSONAL REFERENCES
1-Pastor DANIEL VALDIVIA. MINISTERIO APOSTÓLICO PROFÉTICO
MONTE HOREB TELF. 895781442
2- Mr.. MARCOS BENAVIDES TELF. 780495923)
3-Micro Entrepeneur HERIBERTO TELF. 779659984).
4- Political leader NELSON ARROLIGA
TELF.817012145)

5- Lawyer XAVIER HERNÁNDEZ TELF. 767780506)

6-Leutenant ROQUE TELF.: 879936997)

7- Mr. EMILIANO SANDOVAL TELF. 81499797 DOCENTE EN

PEDAGOGIA Y ESTUDIANTE DE TEOLOGÍA 3 AÑO DEL SEMINARIO
PRESBITERIANO EN NICARAGUA).

8- Mr. JULIO DUARTE OPORTA TELF. 76912718 DOCENTEY

EMPRENDEDOR EN CRIANZA Y CONSUMO DE HUEVOS DE
CODORNICES.