Mac-Clay Muyang Tabod

42 FARRIER DR, KITCHENER N2P 1J5

Email: mac_clay2000@yahoo.com

Objective: Part time with Elmira district Community

Highlights on qualifications
 3 years customer service experience
 Enthusiastic, versatile and a fast learner
 Excellent organizational, interpersonal, and ability to deliver excellent results with little supervision
while respecting datelines
 Detailed-oriented and ability to follow through promptly to resolve client issues and drive results
 Self-motivated with a positive attitude and a good team player
 Good observational skills

Relevant Work Experience

Bilingual customer service Representative, Onward Manufacturing Waterloo August 2014-Present

 Professionally answered inbound calls

 Enter orders through data Entry
 Responded to inquiries, troubleshoot and booked service calls for technician
 Made decisions and resolves problems independently
 Professionally assisted customers under pressure and resolved issues
 Provided customer service for various other products
Bilingual French Sales Representative; Myron – Toronto: Dec 2012- May -2013

 Contacting potential clients and providing information on the company’s products

 Up-selling company’s products on both out-bound and incoming calls
 Following up with customers to make sure that products sold to them are delivered in a timely manner
 Providing feed back to my supervisors on customers complaints
 Following up with clients to ensure customers satisfaction

Bilingual Customer Service Associate, AXIS Integrated, United States June 2011 – Sept. 2011

 Answered all inquiries in French and English from clients and distributors and made several
business contacts with partners
 Entered every call log and data provided by client
 Processed refunds and mailed them to clients
 Actively followed up with customers’ request
 Filed complaints and/ or possible law suit to the head office

Bilingual Inbound Sales Representative, BICEC, Cameroon June 2008 - May 2011
 Answered customer inquiries regarding personal loans and consolidated loans
 Followed the company procedures in prequalifying clients for personal and consolidated loans
 Keyed and updated clients information into a secure data system
 Worked with other departments to ensure client confidentiality and fraud prevention
Education
 General Arts &Science, Conestoga college, Kitchener, ON April 2013- May 2014
 PGD Human Resources Management, Conestoga College, Kitchener, ON Dec. 2012
 Bachelor’s Degree in Law (LLB), University of Yaoundé II, Nov. 2010