CRISTIAN BARBOI

Age 21 from iasi

Contact details

Email: barboimehdi5@gmail.com Tel: +40741642513

Address:

About me

Accumulating as many abilities and knowledge as possible in various fields

Improving language knowledge
Providing some activities that will stimulate me to manage my time with efficiency

Professional experience

Dec 2019 - Aug 2020 helpdesk technicien with french - SCC services roumania
9 months Iasi | Specialists / Technicians | Call-Center / BPO

Receive incidents and requests from customer end user via telephone, email, self-service & chat
- Process the ticket with either a first-time resolution or a re-allocation to the appropriate individual/team
- Be the primary person managing the lifecycle of the ticket through to conclusion
- Ensure that the speed & flexibility of response meets the business needs and respects the contractual
service levels
- Escalation of critical and high priority tickets to line and senior management
- To act as the primary interface with the user community actively promoting Service Excellence at all times
- To ensure that all IT Support related problems and requests are recorded in the call logging system and
regularly updated
- Liaise between departments/teams and to act on behalf of the User
- Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the
technical incidents;
- Put knowledge and training to work in resolving as many incidents as possible on initial contact;
- Prove attention to details in recording and classifying all incoming technical incidents;
- Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was
found;

Acquired skills and knowledge:

Windows 7, Troubleshooting, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Power Point

Education

2018 - present Undergraduate - FEG

asistent medical generaliste | iasi

Skills

Skills from work experience

Windows 7, Troubleshooting, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Power Point

www.ejobs.ro
CV Cristian Barboi | Pag. 1/2
contact@ejobs.ro
Foreign languages

French - Advanced, Arabic - Advanced, English - Medium, Romanian - Medium

www.ejobs.ro
CV Cristian Barboi | Pag. 2/2
contact@ejobs.ro