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  • Janko Zindović: Experience

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    Miroslav Živadinović
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    Janko Zindović has experience in customer support roles across multiple industries including gaming, hardware, billing services, and telecommunications. He has provided support via email, phone, and chat to help resolve issues and answer questions. Janko also has experience as an online English tutor. He is native in Serbian and English and has strong research, problem-solving, and soft skills to resolve customer problems.

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    Janko Zindović has experience in customer support roles across multiple industries including gaming, hardware, billing services, and telecommunications. He has provided support via email, phone, and chat to help resolve issues and answer questions. Janko also has experience as an online English tutor. He is native in Serbian and English and has strong research, problem-solving, and soft skills to resolve customer problems.

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    24 views1 page

    Janko Zindović: Experience

    Uploaded by

    Miroslav Živadinović
    Janko Zindović has experience in customer support roles across multiple industries including gaming, hardware, billing services, and telecommunications. He has provided support via email, phone, and chat to help resolve issues and answer questions. Janko also has experience as an online English tutor. He is native in Serbian and English and has strong research, problem-solving, and soft skills to resolve customer problems.

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    © All Rights Reserved
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    of 1

    JANKO

    ZINDOVIĆ

    EXPERIENCE

    CONTACT CUSTOMER SUPPORT AGENT - MULTIBRAND DIVISON


    5CA - Utrecht, The Netherlands; 5CA West Balkans - Belgrade, Serbia (Remote positions)
    janko.zindovic@gmail.com 2019-2021
    A diverse position which entailed providing customer
    support for multiple projects from disparate fields,
    +381641380746 each with their own challenges:

    Gram Games Mobile Gaming


    EDUCATION
    Helped players resolve bugs, provided clarification of in-game mechanics and
    offered guidance regarding in-game difficulties via email.
    BACHELOR OF
    . AMD PC Hardware
    PSYCHOLOGY:
    FMK Offered first line phone support for various issues with AMD pro graphics
    hardware. Calls usually involved probing customers for relevant information and
    Final year student
    making notes that the technical support staff could use to resolve the issues.
    Faculty of Media and
    . Vendo Billing services
    Communications, Singidunum
    Provided billing support via chat and phone. Vendo handles billing for
    University, Belgrade
    thousands of websites, many with their own specific rules and procedures.
    Dealing with angry/frustrated customers was a fairly common occurrence,
    which helped me develop my soft skills while working on this project.
    PERSONAL GigSky Telecommunications
    DISPOSITION Provided coverage and pricing information to customers in addition to filling a
    technical support role. Configuration issues I was faced with would often
    Naturally pragmatic and demand an analytical and non-linear problem-solving approach.
    inquisitive, always strives
    to find the perfect solution
    ONLINE ENGLISH LANGUAGE TUTOR
    to any problem
    iTutorGroup - Taipei, Taiwan (Remote position)
    Comfortable in a research
    2017 - 2018
    role, enjoys sifting through
    Tutoring adult students , often high-level speakers,
    pages to find relevant covering various topics, including business and
    information technical subjects.

    Infinite patience for any


    requests or questions
    coming from both clients CORE QUALIFICATIONS
    and coworkers
    Punctual, responsible and Native level English literacy (native Creatively minded

    respectful of other Serbian) Good research skills

    people’s time Excellent IT literacy Dedicated learner, doesn't mind


    Organized, reliable and professional putting in effort to get the hang of
    Personally interested in ecommerce new things
    and familiar with some of the jargon Excellent team player

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