Profile

A well presented, well mannered and articulate support professional with

experience in performing diagnostics and resolving customers technical issues via
phone, email and one-on-one. Successfully finds the root causes of problems, their
Semir solution or passing on suggestions for improvements. A problem solver who enjoys
Smigalovic challenge and can work well under pressure and who owns strong customers service
skills, good communication skills and attention to detail.
I am looking for a company that will challenge my problem solving skills and enable
IT HELP DESK TECHNICIAN
to continue developing my knowledge and potential.

Details
Employment History
Radenka Abazovica 2D,
Sales menager at Beki66.doo, Sarajevo
Sarajevo, 71000, Bosnia and
JULY 2017 — PRESENT
Herzegovina
+38762714019
● Identified and maximized sales opportunities, and increased customer
semir.smigalovic@gmail.co
retention rates.
m ● Established sales goals by forecasting annual sales quotas and projecting
expected sales volume for existing and new products.
DATE / PLACE OF BIRTH
● Technical Support
06.01.1999
● Registering incidents in the system;
Tuzla
● Resolving and recovering assigned incidents;
NATIONALITY
● Escalating the process if necessary;
Bosnian
● Tracking assigned issues until they are resolved;
DRIVING LICENSE ● Hardware and Software Installation, Configuration and Upgrades
B ● Performing quality checks on outcomes of work performed;
● Performing other duties as assigned.

Skills
Education
Effective Time Management
Mixed chemical school, Tuzla
SEPTEMBER 2013 — MAY 2017
Ability to Multitask

Computer Skills Bechelor, International University of Travnik, Travnik

OCTOBER 2017 — DECEMBER 2020
Ability to Work Under
Pressure
Key skills and competencies
Communication Skills ● A good working knowledge of all levels of helpdesk support.  
● Excellent telephone manner and customer service skills.  
Customer Service
● Able to diplomatically manage customer's expectation. 
Microsoft Office ● Experience of setting up and maintaining hardware and software systems.

Computer Hardware ● Ability to work shifts and weekends - occasional overtime / overnight.
● Having the ability to listen to, understand and defuse difficult situations.
● Knowledge of all Microsoft office applications and operating systems

Languages
Courses
English
CPE, Centar za poslovnu edukaciju
DECEMBER 2018

Driving licence
Hobbies
B,
Gym, basketball....
APRIL 2017