Zild John Atienza

Address: 284 St. Cristo San Jose, Batangas Phone: 09359101499 EMAIL ADDRESS: escapizt06@gmail.com
PROFILE
Extensive background in Customer Service particularly in handling calls, email, and chat management. Loves learning
hands-on and thriving in fast-paced environments that provide the opportunity for ongoing collaboration. Believes that
when hard work meets talent, the possibilities are limitless.
EDUCATION
University Of Batangas December 2019
Bachelor of Science in Information Technology Lipa City, Batangas
* College Graduate
TOOLS AND SOFTWARE
● Okta ● Clever
● JIRA ● Class link
● Help Scout ● Vonage
● Intercom ● Slack
● Google Suite ● Discord
● Zendesk ● SharePoint
● Sales Force ● Service Cloud
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WORK EXPERIENCE
Sprint Tele sales June 2017 – August 2018
Tele sales Representative
• Sells various phones to customers over the phone
• Provide technical assistance and answers to user’s questions by troubleshooting of equipment
• Document issues and resolutions
Sirius XM August 2018 – November 2018
Account Resolution Representative
• Provides support by answering the billing concerns on our customer’s account.
• Upgrading and downgrading our customer subscription plan by pitching a subscription suit to their needs to
make them stay.
• Upselling company’s product such as radios, speakers, and other audio equipment products.

Sirius XM November 2018 – December 2019

Subject Matter Expert
• Handling and coaching agents on a day-to-day basis
• Conducts training about the product of specific campaign
• Managing agents KPI’s

Satchel Pulse December 2019 – January 2023

Technical Support Engineer
• Oversee and maintain their computer software systems.
• Aid in resolving technical issues concerning customer's accounts or company software infrastructure.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots
technical and process issues to maintain productivity.