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    This document provides a summary of Dom Governatori's qualifications and experience. Dom has extensive experience in blockchain technology, customer service, and operational streamlining. He has worked in support roles for several blockchain and crypto companies, providing email, phone, chat and social media support. Dom is highly skilled with tools like Zendesk, Intercom, Google Suites, Slack and Asana. He has a track record of achieving high customer satisfaction ratings and contributing to process improvements.

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    This document provides a summary of Dom Governatori's qualifications and experience. Dom has extensive experience in blockchain technology, customer service, and operational streamlining. He has worked in support roles for several blockchain and crypto companies, providing email, phone, chat and social media support. Dom is highly skilled with tools like Zendesk, Intercom, Google Suites, Slack and Asana. He has a track record of achieving high customer satisfaction ratings and contributing to process improvements.

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    30 views1 page

    Dom Gov

    Uploaded by

    Dom Gov
    This document provides a summary of Dom Governatori's qualifications and experience. Dom has extensive experience in blockchain technology, customer service, and operational streamlining. He has worked in support roles for several blockchain and crypto companies, providing email, phone, chat and social media support. Dom is highly skilled with tools like Zendesk, Intercom, Google Suites, Slack and Asana. He has a track record of achieving high customer satisfaction ratings and contributing to process improvements.

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    of 1

    Dom Governatori

    ABOUT

    Highly motivated, independent-thinker, and action-oriented professional with


    substantial experience in blockchain technology, customer service, and
    operational streamlining. I excel in fast-paced, high-volume enviornments,
    when in a position that allows me to work directly, interact, and build strong
    relationships with customers.
    CONTACT
    CORE QUALIFICATIONS
    domgovernatori@icloud.com Telegram Support Familiar with Startups & Remote
    Email Tickets work.
    971-241-3590  Live Chat Support Highly experienced with Zendesk,
    Blockchain Technology Intercom, Google Suites, Slack,
    @DomGov Wallet & Smart-Contract Expertise Asana, Jira, and other tools.
    Social Media Marketing
    EXPERIENCE

    SUPPORT TEAM
    REFERENCES Lugg.com| March 2019 - Present

    Providing email, phone, Chat and SMS support to Customers, Luggers & Retailers. 
    Tadas Maurukas
    Achieving world-class customer satisfaction ratings 
    CSO - Lympo.io Performing real-time analysis and problem-solving of orders to provide optimal solutions for Lugg
    tadas@lympo.io stakeholders. 
    Operating in a highly autonomous environment. 
    "Dom was a fantastic person to
    Contributing to high-impact projects 
    work with, and is not only
    Strategically thinking about and providing feedback on operational improvements and efficiencies
    a multi-skilled and insightful
    colleague, but also an
    COMMUNITY MANAGEMENT
    inspiring strategist. Very good
    person, with great problem Lympo.io | December 2017 - December 2018
    solving skills. Dom is an asset to
    any company." Providing top-quality support via Telegram, Live Chat, Email and SMS to Customers, Investors, and
    Players
    Isabelle Mercier Educating users about our product and our mission; to help motivate people to live happier-healthier
    lives through a revolutionary and unique. monetized a and gamification based rewards system.
    CEO - CryptoNewsFR
    Staying knowledgeable and up-to-date about the development of our product, news, promotions, and
    isabelle@cryptonews.com
    goals within the company
    "Great communicator and super Driving users and growing the Telegram channel through continued top-quality support.
    efficient to work with as well
    asvery reliable !"
    CUSTOMER SUPPORT SPECIALIST
    Darius Adomaitis CoinPoker | December 2017 - December 2018
    Business Devleopment Manager -
    Lympo.io Providing top-quality support via Telegram, Live Chat, Email and SMS to Customers, Investors, and
    darius@lympo.io Players
    Social Media Management; driving traffic, and increasing community engagement
    I was impressed with Dom's
    Use of Blockchain Expertise; Cryptocurrencies, particularly Ethereum and Smart-Contracts, providing
    enthusiasm, communication
    support to setup and utilize ether wallets, and assisting users with transaction instructions,
    skills andprofessional demeanor
    during our work together. Dom
    multitaskseffectively and is able CHAT, EMAIL & PHONE CSR - (KAIZEN TEAM REPRESENTATIVE)
    to handle a high-volume
    Amazon.com | December 2016 - December 2017
    workload. Dom is ahardworking,
    top-performing professional at
    Handled incoming Phone and Chat contacts efficiently, and provided Excellent Customer-Service
    all given tasks and hehas my
    Achieved a very high number of Phone Tool Awards (Internal awards given for completing extra
    highest recommendations trainings, and exceeding expectations)
    Collected customer feedback and made process changes to exceed customer satisfaction goals
    Process Improvement and Collaboration directly with key company stakeholders.

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