Infrastructure Engineer: DevOps

Clickatell is punching a hole in the Digital Commerce

Cape Town, South Africa universe as it enables the world’s leading brands &
start-ups to do better for their customers through its
ward winning Chat Commerce platform.

We are innovating at the intersection of

communications and commerce, enabling
businesses to connect, interact and transact with
their customers where they are, in chat; zero hold,
zero hoops, simply ‘Hi, Buy bye!’. Come and help us
create a better world through technology.

We Are Setting The Pace

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build
our own culture in which we dream big and stay busy doing the right things. We need champions who
understand the bigger picture, believe in making a difference and are able to connect the dots to achieve
success. In our agile and demanding environment, you will be required to collaborate, ask the right
questions and take the smart risk.

We call ourselves Champions. Why Champions? Because it’s not only about what we have done, but what
we are doing and going to do. The way we do things, matter and influences how we drive our organization
forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding
across the globe.

Purpose
We are looking for a highflying Infrastructure Engineer: DevOps accountable for assisting the DevOps
team lead in planning, organizing, controlling, and management of all platforms and implementation of
related infrastructure strategy. We seek an experienced individual to help us manage and develop our
cloud infrastructure. Reporting to the Technical Manager: Infrastructure. This role works closely with our
technology teams to provide the support necessary to allow for rapid code deployment and high levels
of system uptime.

We Do The Right Things

Responsibilities of the Role
o Provide thought leadership with regards to Clickatell’s overall cloud adoption strategy.
o Contribute to architectural and design discussions around current and future system
implementations, including but not limited to monitoring/internal tooling/AWS environment design
requirements.
o Conduct technical research and development to enable continuing innovation within the
infrastructure environments.
o Audit and analyse logs and other system data for troubleshooting and preliminary root cause
determination, change control management for code deployment and configuration
modifications.
o Ensure all documentation and diagrams for all environments are accurate and up to date.
o Provide technical liaison services with enterprise customers and vendors as required.
o Service, maintain, commission, and support global platforms with a view towards high availability
and scalability.

© Copyright Clickatell Pty. Ltd.

 We Are On A Learning Journey
Requirements of the Role
o IT related qualification or 3+ years in a similar role
o AWS Certified DevOps professional advantageous
Work experience:
▪ Minimum of 3 years working experience with Unix or derivative.
▪ Minimum of 3 years working experience with troubleshooting hardware and/or
software.
▪ Experience in virtualisation and cloud environments, particularly Amazon Web
Services (AWS) essential
▪ Working in traditional data centres and public cloud environments essential.
▪ Containerization of services
▪ Containerized environments (EKS/K8S)
• Deployments, Services, Ingress
• Performance optimization of pods
• Securing containerized environments
▪ Templatization and automation of work
▪ CI/CD frameworks and workflows (Gitlab / Github Actions / Jenkins)
Knowledge and Abilities:
▪ Demonstrate extensive knowledge of Infrastructure as Code (Terraform/Ansible)
▪ Scripting (BASH) essential.
▪ Understanding of the SDLC and Agile methodologies essential.
▪ YAML scripting advantageous.

A Bit About You

Behavioral competency requirements of a Highflyer:
o Team Player: Self-directed and dedicated team player who positively engages with the team to
solve.
o Optimizing Processes: Optimally utilizes the tools and resources available to maximizes output.
Conducts day-to-day operations using best practice to achieve effectiveness and accuracy.
Continuously reviews and makes recommendations for process improvements.
o Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical,
smart and ready to implement. Remains up-to-date in the industry and offers technical advice, and
support to own team and others.
o Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be
analytical and follow a logical process to make decisions. Finds the balance between a good and
quick decision through experience and knowledge. Able to present and explain thinking and the
resulting decision.
o Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the
value in working closely with different specialities and teams to ensure all operations are aligned to
meet the required objectives.
o Maximizing Awareness: Recognizes emotions and how it affects behavior and relationships. Self-
aware and picks up on emotional cues in situations. Self-manages and empowered to show

© Copyright Clickatell Pty. Ltd.

 initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds
effectively to constructive criticism.
o Enabling Strategy: Implements the action plans in order to produce practical outputs while
considering the implication, and consequences for the organization and our customers.
o Action Orientated Mindset: Know-how to skilfully approach technical activities to deliver value. Eager
to deliver new or improved solutions to drive the organization forward. Focused on what needs to be
done and ensures follow-through on all commitments.
o Embracing Change: Invites change and stays focused and resilient, and chooses responses that are
positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be
innovative. Uses failure as an opportunity to learn and grows. Thinks ahead, anticipates, and acts.
o Driving Delivery: Goal-oriented and monitors processes and systems to ensure tracking towards goals
despite challenging and stressful situations. Sets high standards for quality and performance and
provides metrics to show improvements as well as real-time variance for effective tracking.

Why You Should Join

Perks of the Role
o Medical Aid contribution
o Pension fund contribution
o Quarterly performance incentive bonus
o Risk benefit company contributions
o Reimbursable communications allowance for internet and mobile phone bills
o Half-day off on your birthday
o 5 personal days leave a year, over and above your annual leave
o Hybrid working with access to office hubs as required.
o Home office set-up with laptop, monitor and other related items.

Stronger Together
Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are
stronger together and that sameness limits our thinking and our opportunities. You are welcome at
Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform
is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working
together all having their say – it is about us creating a place where we all feel that we belong. It’s in our
differences that we will find the power to keep revolutionizing the way the world uses chat technology.

© Copyright Clickatell Pty. Ltd.