MD ISTIAQ ALAM

40/B Zigatola, Dhanmondi, Dhaka 1209

E-mail: istiaqalam45@gmail.com
Mobile No: +88 01601377645

CAREER ASPIRATION

Having 7 years of diversified experience in the ICT sector with a highly self-motivated and organized service
management professional looking for a position where my extensive and diverse experience and skills can
positively impact organizational goals.

SKILLS PROFILE
Key Strength and Attributes:

✓ Excellent customer communication & service management skills.

✓ Ability to work in a team environment to maintain good relationships with colleagues and to
work under pressure
✓ Problem-solving, decision making,
✓ Installing software or hardware, Maintaining.
✓ Hardworking, dynamic, and accommodating.
✓ repairing equipment, troubleshooting different computer issues.
✓ providing technical support on-site or via phone.
✓ Diagnosis, claim process, Delivery and Service, Specialist. Laptop Desktop
✓ Sales & marketing of computer goods.
✓ Self-starter, who can multi-task in a demanding environment.

IT Skills:

✓ All kind of laptop Desktop service & repair.

✓ Computer hardware and Troubleshooting
✓ Computer Utility Software Installation
✓ having adequate knowledge of HP & Dell desktops, workstations, notebooks & printers,

Language Proficiency:

✓ Having excellent communication skills in both Bengali & English including Reading,
Writing, Listening & Speaking

Professional Experiences
Organization: Smart Technology (BD) LTD.
Designation: System Engineer
Support Duration: 01 January 2019 to June 30 2022

Roles & Responsibilities:

 Diagnosis, claim process, Delivery and Service, Specialist of HP Dell Asus All Laptop & Desktop
 Installing software or hardware, Maintaining and repairing equipment,
 Troubleshooting different computer issues, providing technical support on-site or via phone
 Sales & marketing of computer goods

Organization: Zoom Technology (BD) Ltd.

(02 March 2017 to 30 June)
Hardware and Customer Support

Roles & Responsibilities:

✓ Installing software or hardware, Maintaining
✓ All kinds of IT service support to corporate customers.
✓ Responsible for providing professional & IT service to the corporate customer.
✓ Repairing equipment, troubleshooting different computer issues,
✓ Providing technical support on-site or via phone.
✓ Sales & marketing of computer goods.
 Past Affiliation: Noakhali Computers.
(1 February 2013 to 30 August 2016)
Hardware Engineer

Roles & Responsibilities:

✓ Installing software or hardware, Maintaining
✓ All kinds of IT service support to corporate customers.
✓ Responsible for providing professional & IT service to the corporate customer.
✓ Repairing equipment, troubleshooting different computer issues,
✓ Providing technical support on-site or via phone.
✓ Sales & marketing of computer goods.

SCHOLASTIC ATTAINMENTS
Computer Science and Engineering (CSE) (2022) W o r l d U n i v e r s i t y o f B a n g l a d e s h
(CGPA 3.29 out of 4.00)
Computer Technology (2015) Study from Noakhali Ideal Polytechnic Institute
(GPA 3.00 out of 4.00)
SSC (2011) in Business Study from Obayed Ullah Memorial High School.
(GPA 3.44 out of 5.00)

PIECES OF TRAINING
Noakhali Computers.
Hands training on Hardware and Troubleshooting in 2012
(Duration 6 months)

Bangladesh Technical Education Board

Graphics Design and Multimedia
(Duration 6 months)

PERSONAL INFORMATION
Name of Father : Md. Shafiqur Rahman
Name of Mother : Mrs. Nazmun Nahar
Date of Birth : 27/10/1994
Marital Status : Unmarried
Blood Group : B+ (Positive)
Permanent Address : Village: East Char Puria, PS: Shadar PO: Pak kishorganj, DS: Noakhali,

Reference:
Rashed khan Mahammad Harun
HP Manager | Service Operation Senior area Manager,
Smart Technologies (BD) Ltd Global Brand
586/1 | (4th & 5th Floor) Begum Noakhali Fein Branches
Rokeya | M: +880 1977476443
Sarani | Shewrapara | Mirpur | URL:-www.globalbrand.com.bd/
BD-1216
M: +880 1730701933
URL:- www.smart-bd.com

I, undersigned, certify that to the best of my knowledge and belief, this resume correctly describes my

(Md Istiaq Alam)