Haridas Debnath

ASWINIPALLY Mobile:91-9830933613/8013421195
MANIKNAGAR, Email: debnath.prince@gmail.com
BARASAT,
NORTH 24 PARGANAS,
WEST BENGAL,
KOLKATA-700124

Dedicated and experienced in customer service industries, I intend to build a prominent career in
the global environment with committed and dedicated people, excelling in knowledge, skills and
leading technologies and will to work as key player in challenging and creative environment.

Areas of Expertise
 Good Analytical skill  Technical Support  On Floor Training
 Good Customer Service  Maintain Service Level  Order Fulfillment
 Complaint Handling &  Customer Satisfaction
Resolution

Professional Experience
Wizertech Informatics (P) Ltd.
Service Engineer (Desktop, Laptop Support, LANs, WANs and Wi-Fi networks Support), Dec,
2020 to Oct.2021
Key Responsibilities with Wizertech Informatics (P) Ltd.:
• Provide remote technical support for LAN, WAN and Wi-Fi network and associate devices
like routers, switches, firewalls.
• Provide support for management and remote desk top management tools.
• Provide technical support to internal and external team for desktop, laptop.
• Providing software support like software installation, solving issue with software
applications.
• Outlook configuration in Desktop, Laptop and Mobile.
• Trouble shooting Normal printer & Network Printer such as Cartridge installation, paper
jam issue, light print issue, printer offline issue etc.
• Configure of new desktop, laptop and printer.
• Co-ordinate with central help desk support for any IT related issue.
• OS installation and MS office installation etc.
• Having knowledge of AWS cloud platforms.

Project Name: XLRI Campus, Jhajjar

CMS IT Services Pvt. Ltd.
Consultant (Technical) & Customer Support Engineer, June, 2020 to Nov, 2020.
Key Responsibilities with CMS IT Services Pvt. Ltd.:
 Domain network trouble shooting, Domain mail configuration in Desktop, Laptop and
Mobile also.
 Trouble shooting printer and Xerox such as Cartridge installation, paper jam issue, light
print issue, printer offline issue etc.
 Co-ordinate with central help desk support for any IT related issue.
 OS installation and MS office installation etc.

Project Name: (i) Indigo Cargo, CCU Kolkata.

(ii)Tata Medical Center, Kolkata

Shri Ganesh Enterprises

Safety Supervisor (Technical), July, 2017 to May, 2020
Key Responsibilities with Shri Ganesh Enterprises:
 Analyze Requirements, Creation Required Documents, Project Plan.
 Maintain daily work schedule.
 Analyze data.

Spectra Consultancy Pvt. Ltd

Software Implementation (Technical), Sep, 2015 to June, 2017
Key Responsibilities with Spectra Consultancy Pvt. Ltd:
 Maintain client database of Treasury offices of Mizoram and Account & Treasury office by
using excel and SQL, PL/SQL.
 Analyze Requirements, Creation Required Documents, Project Plan.
 Analyze data.
 Implementation of Software
 Maintenance total Hardware & network system.

Camex Wellness Ltd.

Tech.Executive Engineer (Technical), Nov, 2014 to July, 2015.
Key Responsibilities with Camex Wellness Ltd.:
 Analyze Requirements, Creation Required Documents, Project Plan.
 Maintaining database of equipment.
 Maintaining database of the customer/clients.
 Generating Specialization competency report, Qualifier report using SQL Server and
Microsoft Excel.
 Giving resolution of partner’s technical and non-technical problem like SQL Server, or
problem with any other portal, downloading and Excel through chat and email.

Amit Project & Controls.

LT Panel Designer & Draftsman (Technical), July, 2011 to Oct, 2014.
Key Responsibilities with Amit Project & Controls:
 Designing LT panel
 Drawing LT panel picture
 Analyzing Requirement, Creation of Requirement Document, Project Plan.
 EDUCATIONAL QUALIFICATIONS
Academic qualifications

Degree Name of Institution Board/University Year of Passing

B.Tech(ECE) Hooghly Engineering & West Bengal University of 2011

Technology College Technology (WBUT), Kolkata

XII Purba Barasat Adarsha WBCHSE, Kolkata 2006

Bidyapeeth

X Purba Barasat Adarsha WBBSE, Kolkata 2004

Bidyapeeth

Skill Set

Technical Skill

Course & Certification: Completed course on SQL, PL/SQL from SBTIT Technologies.
Programming Knowledge C language
Database SQL Server, Oracle 11g SQL & Oracle PL/SQL
Operating System Windows 7, Windows 8 & Windows 10, Unix/Linux.
MS Office MS Word, MS Excel, MS Power Point
Other Skills Auto Cad

Functional Area

Team Management Worked with multiple project team and also lead the team sometime.
Initiative Ready to volunteer for assignments when required.
Time conscious Ability to complete the task in the time.

Managerial skill Effectively handled the cultural team in school & college

Analytical skill Can analyze any problem and estimate proper solution
Adaptability Ready to adapt any new knowledge which can help me to do my work
easily.

Training and Projects

Training Completed vocational training on “PRASAR BHARATI, DOORDARSHAN

KENDRA KOLKATA”.

Academic Project Completed the Final year B. Tech project on “Visible-Light

Communication System” under the guidance of Prof. Swarup Samanta
Achievements

 Received formal appreciation from management and clients.

Hobbies and Special Interest

 Playing Cricket.

 Listening to Music.

 Surfing Net.

 Reading Books.

Personal Detail
 Date of birth : 15thAug, 1988

 Father’s name : Mr. Anath Bandhu Debnath

 Permanent Address : Barasat,Kolkata-700124, West Bengal

 Languages known : English, Hindi & Bengali.

 Nationality : Indian

Declaration
I hereby declare that the above particulars furnished by me are true to the best of my knowledge
and belief and I am confident of my ability to work in a team.

Date: Haridas Debnath