CURRICULUM VITAE

ANKIT KUMAR SINGH

Village/Post- Maniyarpur, police station -Bidupur, Vaishali,
Bihar: 844504.
Mob: 9667865478
E-Mail: ankitrocky234@gmail.com

Career Objective:

 Pursuing opportunity which will allow me to grow professionally, while effectively utilizing my versatile
skill set to help promote your corporate mission and exceed team goals.

Educational Qualifications:
 Pursuing B tech 2nd year In (COMPUTER SCIENCE & ENGINEERING) From SYNERGY INSITITUE
OF TECHNOLOGY (B P U T ODISHA).
 Completed Diploma (COMPUTER SCIENCE & ENGINEERING) from DRIEMS POLYTECHNIC (S C T E & V
T). In Year 2023 With 75.4%
WORK EXPERIENCE:
HFCL LIMITED, Hyderabad . Technical Support Engineer June 2023 - Till Now
Key Deliverables:
 Identifying solutions related with software and hardware technical issues
 Troubleshooting & diagnosing account setup & network configuration related issues
 Identifying the root cause of technical problem by connecting with clients
 Providing technical assistance to clients via phone calls, emails & chats
 Escalation of technical issues to respective teams
 Documentation of technical knowledge in manual & note form
 Install computer hardware and software on desktop to keep versions current
 Monitors tickets that are raised to identify and diagnose problems.
 Helpdesk and Technical support hardware assembly maintenance, peripherals, printer drivers
 SAP application configuration and support.
 Production planning application configuration and support.
 Outlook configuration ,MS Teams office 365, TeamViewer
 Achieving ticket SLA and KPIs on regular basis.
 Application server and file server backup on regular basis.
Technical Skill:
 PYTHON, JAVA
 C Programming
 HTML CSS
 Networking Configuration TCP/IP LAN Technology Fiber optics fundamentals.
 Operating systems XP, 7, 8 , 10 Windows servers
 Application Support.
 Remote Desktop.
Achievement:
 Identified a problem and solve it.
 Come up with a new idea that improved things.
 Successfully Completed A Internship Program Titled HTML – CSS ,JAVASCRIPT Skills For Engineers
(Advance Course) As Per UPSTAIRS APPLIED TECH PVT LTD, PATNA Qualification Framework
Conducted By From August 10 To September 9, 2022.
Strengths:
 Self-Motivated
 Time management
 Team Leader
 Problem Solver
Hobbies:
 Playing Chess
 Traveling
 Listening music
Personal Details:
Father’s Name: Vinod Singh
Mother's Name: Guriya Devi
Nationality: Indian
Marital Status: N/A
Bachelor DOB: 13/03/1999
Gender: male
Language Known: H i n d i , English

Date: Signature:
Place: BHUBANESWAR