Ajay Pratap Singh

Mobile: +91, 8271963634, 8303794806

Email: erajaysingh1990@gmail.com

IT Technical Support/IT Helpdesk Support /IT Service Delivery Operations with a growth oriented
organisation.

PROFESSIONAL SYNOPSIS

 A dynamic professional with over 2 Year till now of rich diversified experience in System Administration, IT Help-
Desk Support, Application Support, System Analysis, Network Management, MIS & Banking, Customer Helpdesk
Operations & Telecom.

 Presently associated with HCL Services Ltd (A Subsidiary of HCL infosystems LTD.) As a Field Officer
Operations.

 Knowledge of server installation, Repairing and Operating.

 Expertise in spearheading numerous projects and ensuring delivery of projects in compliance to the quality, time
and cost parameters.

 Deft in the management of network, backup and security with experience in configuring and troubleshooting various
hardware and software related issues.

 An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem
solving & organizational abilities. Possess a flexible & detail oriented attitude.

PROFESSIONAL QUALIFICATION/CERTIFICATION

– Distance MBA [Project Management] (Final Year) from SMU.

– B.tech. (Electronics and Communication) from Dr. MGR University Chennai.

– Having Certification in Course on Computer Concept (CCC) from NIELIT Gorakhpur.

IT SKILLS

Operating Systems : Windows- XP/Win 7/Win 8, Linux- Red Hat/Fedora/Ubuntu.

System : Assembling, troubleshooting (Hardware/Software)

CORE COMPETENCIES

- Software Support & installation - IT Help-Desk Support - Documentation, MIS & Reporting
- Team Management - Vendor Management - Banking Operations
- Telecommunication Operations - Customer Helpdesk support
 ORGANISATIONAL EXPERIENCE

Presently working with HCL Services Ltd (A Subsidiary of HCL infosystems LTD.) since June-2013 to till
date.

Key Responsibilities Handled

 Interaction with vendors for continuous development of equipments & systems to be installed.

 Preparing & maintaining documentations for all day-to-day progress activities at site.

 Managing End to End Service delivery operation As per SLA.

 Reporting of project status to Project head.

 Managing the implementation, support, administration and management of Windows 7/XP workstations.

 Managing HCL laptops and Dell, HCL desktops.

 Managing Perform system software and hardware maintenance, evaluate, test and integrate upgrades to
operating systems, support software and applications.

 Management of user accounts and access controls to client data.

 Monitoring Anti-Virus clients.

 Analyse Problems & escalate to appropriate Levels Backup & Restoration

ACADEMICS

2013 Graduate B.Tech. (Electronics and Communication) from Dr. MGR University Chennai.
2008 12th Passed from UP Board.
2006 10th Passed from UP Board.

PERSONAL DETAILS

 Father’s Name : Mr. Jainath Singh

 DOB : 18 oct. 1991

 Hobbies : Reading Business Newspaper, Playing Chess & Cricket, Painting & Net Surfing.

 Address : Thana Rajghat Campus Post- Gita Press Gorakhpur. State- U.P. Country- India

REFERENCE:

1- Name :Mr. Dharamraj Chauhan

Designation :

Organization :

Mob No. :+918003499585

Date: (Ajay Pratap Singh)