VEMULA AKHIL KUMAR

(M): +918019839443|
akhilkumar1118@gmail.com
HYDERABAD,
INDIA.

Carrier Summary:
A technology adaptable and innovation oriented Support Engineer, seeking a challenging career where
knowledge and solution –oriented skills may significantly contribute to the organization‘s development
and progress with 8 months of Experience of Networks and system

Technical Skills:
Network Services: VPN, Routing basics

Ticketing tools: Service Now (SNOW)

Programming Skills: C and SQL

Education and Certification:

B.Com in Computer Applications

Rayalaseema University- Duration 2014-17, Percentage-60%

Achievements & Awards

1. Quick Learner Award – January, 2019 @ TCS
2. Business Quiz Award – November, 2017 @ St Josephs College
Experience:

Support Engineer – since Nov 2018- till now

TATA Consultancy Services (TCS) India Pvt Ltd - Hyderabad
Client: PepsiCo- Global support

● Worked as Network support Engineer.

● Worked on Network Proactive and Reactive alerts.
● Resolved the tickets as per SOP & Knowledge Articles.
● Configuration, Troubleshooting of Cisco routers & switches.
● Used Citrix, Remote Desktop for servers.
● Provided support to concerned teams for the immediate restoration of site/link and ERT for
Customer communication, share the “Reason for Outage “with NOC Team/ upper management
● Created PE (Plan Event) and taking approval from Change management Team/Upper management
team.
● Provided Technical support for always Networks up.

Interpersonal Skills:
● Excellent Communication Skills
● Quick Learner
● Great team Player
● Can do / Will do attitude
● Taking Ownership of the problem
● Proactive attitude to work

Personal Information:
● Nationality : Indian
● Date of birth : 16-05-1997
● Languages known : English, Hindi and Telugu
● Pan card : BGGPV1181E

Declaration:

I hereby declare that the above information furnished is true to the best of my knowledge and behalf.

VEMULA AKHIL KUMAR