AMRUTA SURVE

A-202, Shyam Kunj Apartment, Navghar Road, Bhayandar E, Mumbai

E: surveamruta19@gmail.com M: +91 8828369298

Career Objective:
Looking for an employment as a project manager to help plan and coordinate projects that
have a positive impact. Bringing excellent communicational, organizational leadership and
problem solving skills, in addition to 3 years of IT technical and functional experience.

Professional and Technical Skills:

● Skilled in managing technical projects and recommending the best product solutions
to clients.
● Ability to handle complex tasks and exceed client expectations.
● Ability to understand and capture technical as well as business requirements.
● Ability to convince client to follow best practices for successful project delivery.
● Ability to handle the team and work with multiple teams in pressure to deliver the
project on time.
● Familiar with tools like Microsoft Office, Access, Excel, PowerPoint and Word.
● Familiar with ticketing tools like Myshift, Emanager also have knowledge of Terv
project and JIRA tool.
● Exceptional communication skills, including ability to explain complex technical
information to nontechnical personnel in an understandable way.
● Good knowledge in windows 2008, win2k12, VMs and Linux.
● Good knowledge of Dell, IBM, HP and Cisco hardware.

Professional Work Experience:

Organization: CtrlS Data Center

Designated as DCOPS and Implementation Engineer for 1.6 yrs.

DCOPS and Implementation Engineer:

● Worked on implementation tickets and OPF created by account manager.

● Planning data center visit for clients.
● Setting up BCP for the clients.
● Working on change request and deploying the changes after RFC is approved.
● Deploying a new server from hardware check which includes firmware installation
and RAID creation to OS installation (Windows, RHEL, SUSE, CentOS, Ubuntu) IP
assigning and making the server live.
● Working on service request for server level troubleshooting.
● Keeping track of hardware used in DC and updating inventory in CMDB
(Configuration Management Database) and DCIM tool for asset management.
● Giving remote hand support to client.
● Regular DC visit to make sure the temperature and all the sensors are working
properly.

Organization: Eclinicalworks

Designated as NOC Engineer (Present)

NOC Engineer:

● Managing daily case queue for service operations.

● Doing real time analysis if any down scenario happens
● Doing analysis for servers and service down issues to provide root cause and
remediation to the issue.
● Providing CAPA for down scenario.
● Installation for new built server.
● Working on tool like solarwinds and Nagios for monitoring.
● Working on DC capacity study.
● Worked on project to stabilize the infra (Firmware Upgrades, OS Upgrades, Kernel
Upgrade, Patching).
● Communicating to multiple teams to resolve the issue and address it correct queue.

Projects:
Firmware Up gradation Project:

Team faced issue in infrastructure due to old firmware because of that we carried project for
firmware up gradation for all the servers in infrastructure which includes data gathering,
creating RFC for approval and then allotting work to team for upgrading the firmware and
taking downtimes from respective teams and coordinating with team for post up gradation
testing.
Hardware Health Check Project:

Hardware failure was the issue for downtime so due to that we carried a project for hardware
Health check under which I worked on proactive remediation for hardware failure. For
gathering hardware alert data used tool like solar winds and splunk. After collecting data
following check list like going on call with vendors for fixing the issue, creating RFC if any
changes suggested by vendor team, allotting task to the team to perform fixation of issues,
working with procurement team to order parts and coordinating with data center teams to
work on servers.

Professional Certifications:
● June: 2019 AXELOS Certified ITIL V4 ® Foundation in IT Service Management.
● October: 2019 AXELOS Certified PRINCE2® Foundation in Project Management.
● October: 2019 AXELOS Certified PRINCE2® Practitioner in Project Management.

Academic Credentials:

Qualification Board/University/College Year

B.E. Electronics & Mumbai University 2012-2016

Telecommunication

H.S.C. Maharashtra State Board 2010-2012

S.S.C Maharashtra State Board of 2009-2010

Secondary Education
Professional Skills:

● Team Management
● Communication skills

Hobbies and Interests:

● Exploring new ideas.

● Communicating with people.

Personal Details:
● Date of Birth : 19th Sept 1994
● Languages : English, Hindi and Marathi.
● Marital Status: Unmarried

Declaration:
I hereby declare that all the information provided in this resume is true, complete and correct
to the best of my knowledge and belief. In the event of any information being found false or
incorrect, I shall be responsible for the same.
Date:
Place: Mumbai (Ms. AMRUTA SURVE)