CONTACT INFO
Osamah Nasser
Aden
778374772 – 776603122
exx
osamahnass@gmail.com
EDUCATION
2015
Bachelor of Information Technology
APU University, Malaysia
LANGUAGE
English: full proficiency
Arabic: Native
EXPERTISE
●Effective Communication
●Negotiation Skills
●Organizational Skills
●Proactivity
●IT Reporting Skills
●Advising
●Critical Thinking
SKILLS
● Problem Solving
● Conflict Resolution
●Flexible
● Keen Eye for Details
● Good Time Management
Skills
● Passionate and Enthusiastic
● willingness to learn
● excellent skills with Microsoft
office (EXCEL, WORD, POWER
POINT).
IT Assistant
Experienced IT professional with over five years of expertise in network
administration, database management and software development. Proficient in
operating systems and software applications. Proactive and detailed-oriented
individual with the ability to manage multiple tasks, prioritize effectively, and meet
deadlines. Demonstrated ability to work collaboratively with cross-functional teams
to deliver high-quality results on time and within budget. Eager to contribute my
skills and experience to make a positive impact on the success of the organization.
WORK EXPERIENCE
IT Assistant 01/2020 - 2022
AL-Montab Bros for Exchange and Money Transfer
 Provided technical support to employees by troubleshooting and
resolving software and hardware issues.
 Installed and configured software and hardware, including printers,
scanners, and other peripherals.
 Maintained and updated computer systems and software to
ensure optimal performance and security.
 Managed user accounts and permissions in Active Directory
 Assisted in the development and implementation of IT policies and
procedures
 Conducted training sessions for employees on how to use software and
hardware.
IT Support Technician 02/2017 - 02/2019
Al-khair shipping company
 Maintain an online record for all assets
 Installed and configured software and hardware for customers.
 Coordinated with other departments to resolve complex technical
issues.
 Documented technical issues and solutions in a knowledge base for
future reference
IT/Asset Assistant 06/2016 - 01/2017
Fazah Group
 Troubleshoot windows issues
 Update windows and Microsoft Office periodically
 Troubleshoot Printer issues
 Repair laptops and peripherals including software issues
 Configure and maintain the LAN of the Company
 Provided technical support to clients by
troubleshooting and resolving software and
hardware issues over the phone and via AnyDesk
software
