EMMANUEL ADJEI
IT SUPPORT /1ST LEVEL/2ND LEVEL SUPPORT
CONTACT
fakultimanuel@gmail.com
41 762834275
Switzerland
https://www.linkedin.com/in
/emmanuel-adjei-93259196
SKILLS
Microsoft Office Suite
Multitasking Skills
Project Management
Solution-oriented
Operating Systems
(Windows10/11 and Apple IOS)
General Mobile Device
Applications
Project Development and
Computer Literacy
Service now Operation
Active Directory
Management/Tool Performance
Microsoft Endpoint Configuration
Management
SAP Tool/Management System
Microsoft 365
Windows Application and
Management
SUMMARY
I have a clear, logical mind with a practical approach to problem-solving and
a drive to see things through to completion. I have more than 3 years of
experience in IT Support/Hardware/Comptuting support across multiple
sectors. I am eager to learn, easily adapts to a new envionment and I enjoy
overcoming challenges, and I have a genuine interest in Computing/IT
related support and making organisations successful. Motivated to learn,
grow and excel in the organization.
EXPERIENCE
2nd Level IT Support Aug 2022 - Present
Idorsia Pharmaceuticals Ltd
IT support for software and hardware solutions
Support with rollout of new Laptops
Processing of incidents or service requests in the ticket system as well as
error analysis and
troubleshooting
Knowledged in Active Directory and SCCM Tool for managing and IT
related documentation and processing.
Carrying out IT support work based on the submitted tickets and
individual project orders
before escalating them to 2nd level support
Ability to learn and adapt quickly to emerging technologies and
committed towards skilling up.
Quick Learner, Excellent communication skills and Team Player.
Desktop Support/Inventory Dec 2021 - Aug
Technician/Level 1 Support 2022
ASTREYA - GOOGLE -Switzerland
• Handling user requests assigned and record all updates until the ticket
is resolved and closed.
• Improving quality customer service by implementing reports for
management that Identifying quality of problem resolution
• Collaborating with other departments to resolve customer escalations,
Assisting in technical research, documentation, and troubleshooting
• Managing hardware inventory, including disposals and parts distribution
• Resolving end user problems, logging trouble tickets via Remedy,
created work orders
• Performing asset management utilizing the customer database system,
Supporting the Windows 2000 and Windows XP operating systems
• Assessing, communicated, and ensured prioritized mitigation of risk to
the service and the business. • Analyzing and communicated the overall
LANGUAGES status of service

• Setup, configuration and deployment of Computers, laptops, netbooks

English
and supported peripheral devices. Creating, maintaining and deploying
German software images onto new PCs to meet with clients requested
specifications Upgrading existing Operating System (OS) to Windows
10/8.1.
EDUCATION
• Troubleshooting, diagnosing and - where possible – resolving, Hardware
BSc Computer Science problems (for supported hardware) • Networking connectivity problems
Sep 2014 - May 2018 (elevating issues to the appropriate network team where needed)
University of Cape Coast -
Ghana • Removing compromised computers from use, investigating and
performing remediation on them per customer security regulations.

IT Freelance Support Jan 2021 - Dec 2021

General Freelance
Keep inventory of all equipment, software, and license users. • Install,
configure, and upgrade PC software.

Arranging the ordering and installation of replacement PC/laptop/netbook

parts where needed

IT support for software and hardware solutions

Support with rollout of new Laptops

Carrying out IT support work based on the submitted tickets and individual
project orders

Help Desk Supports /Digital Specialist Sep 2018 - Dec 2020

– Societe Generale Bank -Ghana
• Responsible for PC’s, Printers, Servers and related equipment (monitor,
keyboard, mouse, hard drive, etc.) Monitor and respond quickly to incoming
requests relate to IT issues at the banking offices.

• Maintain computer systems and act as support if any system goes down in
the various operational rooms.

• Maintain user PCs, including upgrades and configuration as needed.

• Assist with onboarding of new users.

• Keep inventory of all equipment, software, and license users. • Install,

configure, and upgrade PC software.

• Removing of viruses/spyware/malware from infected computers and re-

imaging/rebuilding those which cannot be cleaned

• Arranging the ordering and installation of replacement PC/laptop/netbook

parts where needed

• Providing a work-around or alternative solution where possible when a

resolution is not possible.