DANIEL ESCOBAR

(819) 555-1234
E-mail: daniel.escobar@gmail.com
To obtain a position analyzing and implementing the latest
business technologies (esto es un objetivo profesional a
mediano/largo plazo en solo dos renglones)
Professional Experience (unos pocos conocimientos que le permitan al
recruiter ver en que te has destacado profesionalmente)

 Demonstrated systematic, innovative and creative problem solving capabilities with

respect to the development, testing, implementation and support of different types of
computer systems.
 Detail oriented with a commitment to high standards.
 Excellent analytical strengths for complex technical analysis, productivity improvement
and system design.
 Excellent troubleshooting skills on desktop and server technologies.
 Working knowledge of System and Project life cycle methodologies.
 Strong communicatin, motivation and analytical skills.

Work Experience (en orden coronologico inverso, cada trabajo con con
una breve descripción de tus funciones)
June 2005 - Present Somecompany1, Ottawa
FuncionA

 Provided first-line technical support for PCs printers, terminals, and

software problems via telephone, fax, e-mail and person to person.
 Occasionally traveled to customer sites for troubleshooting or installation of
products.
 Provided internal technical support.
 Tracked and documented all technical support calls received.
 Supported of all customers' computer enquiries.
 Ensured courteous, prompt service to clients with computer problems.
 Assisted customers with installation and configuration of products.
 Provided guidance, assistance, coordination & follow-up on client questions
& resolves complex problems or malfunctions of systems applications and
software.

June, 2004 – May, 2005 Empresa1, Buenos Aires (Argentina)

FuncionB

 Provided Second level support for end customer issues during normal
business hours and on-call support outside of business hours.
 Ensured proper documentation was produced to help end user and first
level support properly understand and use the system.
 Created operational SQL procedures and scripts to maintain and manage
data. This often included SQL analysis and scripting and various
manipulations of data.
 Troubleshoot customer problems remotely.
 Took business requirements and translated them into configuration needs,
then implemented configurations into client offerings.
 Liaised with management to develop configuration requirements.

etc... hasta el primero...

Professional Development / Education: (los estudios y cursos realizados
en orden conologico inverso)
1993 Degree in Something1: Universidad Argentina
1992 Degree in Something2: Universidad Argentina
otros...

References avaible upon request (referencias disponibles, bajo respuesta,

o también las puedes poner directamente, son muy importantes)