Akhil Sharma

Phone number: +91-7006346496

Email: akhilsharma9907@gmail.com
LinkedIn: https://www.linkedin.com/in/akhil-sharma-919a6b1b8/

Career Objective
To join a dynamic and progressive organization offering ample opportunities for skill enhancement and career
growth and to knowledge and skills in the best possible way.

Work Experience

VNA IT SERVICES PRIVATE LIMITED

06/2021 -Present Ghaziabad, Uttar Pradesh

• Worked with the business and functional users to analyze client's requirements. Identified challenges
within the project(s) and devised software solutions in conjunction with technical staff.
• Analyzed the historical data for the incidents reported and the reoccurring issues. Presented this data
to the business stakeholders to identify trends and opportunities for improvement.
• Created dashboards using MS Excel. Presented the finding to the business stakeholders and
identified the areas of process improvement.
• Lead Post Incident Review (PIR) meetings for Critical Problem Records and for any recommended
Problem Records.
• Provided expert guidance to all support teams and assist in their training and knowledge development.

SKILLS

Technical Skills:
• Strong basics of programming languages SQL, Python.
• Database Management System Implementation.
• Understanding of Project Management Life Cycle(PMLC), Software Development Life Cycle(SDLC).
• Understanding of Agile Methodologies and Customer Relation Management.
• Strong hold on computer applications like MS Office and can well adapt to any technical interface provided
• Knows well how to use different Operating Systems -­­ Windows, Linux.

Arbitrary Skills:
• Quick Learner • Conflict Resolver
• Critical Thinking • Teamwork
• Leadership Qualities • Decent Communication and Presentation Skills
• Disciplined and Punctual • Problem Solving Skills and Positive Attitude
 EDUCATION

Master of Science in Applied Geology, University of Jammu,

Percentage - 72%, 2019-2021

Diploma in Computer Application, J&K Institution

Percentage – 77.5%, 2019 – 2020

Bachelor of Science, University of Jammu,

Percentage - 70%, 2016 - 2019

Nav Yug Higher Secondary School, HSC(XII), J&K Board of School Education,
Percentage - 87%, 2015 - 2016

Nav Yug Higher Secondary School, SSC(X), J&K Board of School Education,
Percentage - 94%, 2013 - 2014

Language Proficiency and Hobbies

➢ Language Proficiency: English and Hindi

➢ Hobbies: Cricket
▪ Painting
▪ Singing

DECLARATION

I hereby declare that all the details mentioned above are in accordance with the truth and facts as per
my knowledge and I hold the responsibility for the correctness of the above-mentioned particulars.

Place: Ghaziabad Signature:

Date: 20.08.2022 Akhil Sharma.