Shraddha Rakesh Singh Contact No: +919890676924

Subject Matter Expert-WNS Ltd. Email:singhshraddha1595@gmail.com

CAREER OBJECTIVE
Seeking a challenging future in a growth oriented & a reputed organization where I can utilize my experiences and
skills contributing to the growth of the organization and build up a successful career.
PROFILE SUMMARY
 Talented & skilled expert with 4.5 years in international customer support for quality and production metrics while
working on multiple projects & clients.
 Planning & Organization: Able to prioritize tasks of different relative importance in own area of work based
on understanding the criticalities in project.
 Co-ordination: Excellent coordination with cross-functional airlines.
 Having good knowledge & experience in developing data & finding revenues as per client requirements.
 Skilled in doing KYC checks for corporate & IB entities performing sanction checks, background checks, &
On-boarding activities.
ACADEMICS
 B.E. in IT. (Information Technology) Engineering from Sandip Institute of Technology and Research and Centre, Nashik with
66.90% in 2017.

 Diploma in IT. (Information Technology) from K.K.Wagh Polytechnic, Nashik with 74.38% in 2014.

 SSC from K.N. Kela High School, Nashik with 73.84% in 2011.

PROFESSIONAL EXPERIENCE
Employer: WNS Global services Pvt.Ltd. Nashik,Maharashtra.
Designation and Department: Assosciate- Fare Audit and Quality Management.
Tenure: December 04th 2017 to Jan 2020.

Job Responsibilities:
 To ensure Production & Quality delivery on time, as per client’s requirement.
 Conducting trainings on recent client escalations & updates received from client end.
 Responsible for multiple airline audits for record type such as Sale, Exchange & Refund.
 Maintaining daily production count, Disputes- QM count, monthly QM report- Acceptance and Rejection.
 Dealing & handling of all aspects of reissue, revalidation, refund, rerouting & recalculation of fares.
 Understanding the published & unpublished fares using Amadeus Reservation Systems.
 Proficiency in Global Distribution System like Amadeus for calculating fare rules & taxes.
 Responsible to identify the revenue leakage from the monthly high sale volume, which help us to maximize the
revenue with less recourses.
 • Designation and Department: Sr.Assosciate-KYC Analyst (SME)
Tenure: January 04th 2020 to July 2023.

Job Responsibilities:
 Performed in L1 for analyzing the article and finding out the exact entity and organization with distance
& location to set it according to his risk on high, middle, or low.
 On boarded Client (Individual & Organization) by conducting End to End KYC by performing due diligence
procedures for high risk financial intermediaries.
 Analyzing multiple article on event code for specific entities criminal report & current status of his case and
set them a unique RISK ID.
 Execution of End to End KYC remediation process for identified population including identification,
verification, sourcing of documents & screening.
 Reviewing the existing KYC document to perform gap analysis in line with regulatory requirements.
 Performed the required KYC screenings on customer documenting the information obtained on the clients as
required by global KYC procedures.
 Reviewing the article in Lexis Nexis and Google for negative news and adverse media screening.
 Ensuring compliance with all AML laws, regulations, guidelines, written procedures, OFAC, CIP, KYC, customer quality
auditing by scrutinizing, authorizing and error rectification.
 Performed SDD, CDD, & EDD while conducting KYC in accordance with risk and regulatory requirements.
 Performed Sanctions, PEP’s and adverse media screening, and also reviewing the existing documentation as
per KYC requirements.

SOFTWARE PROFIECIENCY
 QM Tools – Amadeus and PNR Reading, World Check, RDC.
 Verifare Support and MS-Excel v.13
 Outlook 365, MSOffice.
 Operating Systems: Windows, Unix.

ACCOMPALISHMENTS
 Leadership Recognition: Best SME of the Month.
 Awarded as the Best Employee in the Rewards & Recognition (R&R) program in the year 2018.
 Fraud Expert: Best Fraud Expert recognition from the client.
 Creating client revenues from the exemption dump made appreciation from client.
 Received numerous League of Champions (LOC) awards on performance and abilities.
 PROFESSIONAL STRENGTH
 A competent professional with Advanced Planning and Scheduling skills.
 Decision Making: Exploring and analyzing options to make sound decision.
 Quick learner and adaptable to dynamic work environment.
 Effective communication skills.
PERSONAL INFORMATION
Full Name : Shraddha Rakesh Singh.
Date of Birth : 15th Sep’1995.
Gender : Female.
Languages : English, Hindi and Marathi.
Permanent Address : Block No A7, 202 Shankar Pawshe road, Kailash Nagar
Katemanivali naka kalyan, East -421306
Marital Status : Unmarried.
Nationality : Indian.

DECLARATION
I hereby declare that the particulars given above are true to the best of my knowledge and belief. If any of this
information is found to be false or incomplete, I will be responsible for the same.

Place: Mumbai.
Yours Faithful,
Shraddha Rakesh Singh.