QUEILA DE SOUZA

ID: PRP-PE 220008 - Work Permit: 141390

Telephone: +507 6928-3893
Mail: souqueila@gmail.com
Address: Calle 68 Este – San Francisco – Ciudad de Panamá

Characteristics
Experience in the areas of Customer Service, marketing and sales.
High performance leadership capacity to achieve the strategic, financial and commercial
objectives brought by the organizations for which I worked. Competition of work under
pressure, excellent teamwork, resource optimization, adaptability and social responsibility.
________________________________________________________________________
Professional experience
Dell Technologies Ciudad de Panamá - PA
Order Processing Specialist since 02/2020
Responsible for auditing sales order processing, including verifying all necessary
information to ensure customer demand is met. Maintain open communication with the
commercial sector, to quickly solve any failure in the claims. Meeting the objectives set by
the sector with agility and speed.

Copa Airlines Ciudad de Panamá - PA

Customer Service Agent since 06/2019
Customer service that provides information on reservations and flights. Offering Copa
products and services. Negotiation and effective communication skills. Able to resolve crisis
quickly, friendly and courteous. Meet objectives and deadlines Teamwork under pressure.

Agencia Vogg Brandt Content Curitiba - BR

Account management 11/2017 - 03/2018
Customer Support. Communication between client, team, executive and third parties in a
healthy and clear way, anticipating crisis and managing expectations. Compliance with the
contract in all expectations. Creation of schedules for the execution of the projects together
with the team and the management of the fulfillment of the same.

Digital Marketing Consultant 4 years of experience in the field

Content management of websites and campaigns of Google adwords and Facebook ads.
Administration and publication of content on social networks. Launching and administration
of sales campaigns. Active contact with customers and prospecting for new ones through
phone calls and personal attention. Execution, monitoring and optimization of actions in
social media. Data collection and analysis.

MIRUM Agency Curitiba - BR

Advertising Attention 02/12 - 02/13
Management of client portfolios on the digital platform (site, mobile and tablet); professional
with experience in updating digital networks. Accompaniment in media planning, supervision
of internal teams throughout the website maintenance process.

Electrolux do Brasil S/A Curitiba - BR

Sales Promoter 2002 – 2010
Sales promotion of White Goods products, professional service responsible for customer
service and support within the sales area

Academic training
• Propaganda and Advertising - Unibrasil - Formed - 2012
• Digital Marketing Management - Advanced Digital Marketing School 2016
• Wordpress Course - Aldeia Coworking - 2016
• Marketing Technology - Uninter - Edu Sol School - From 01/08 to 07/08 - Trancado
• Photoshop and Illustrator Course - Unibrasil - 2014
• Computer Course - Microlins - Windows and Internet Operating System - 2012
• Customer Service Course - Sesc – 2009

Qualifications
• Ability to search for solutions and conflict resolution
• Excellence in customer service.
• Organized and Communicative
• Skilled in negotiations.
• Search for constant growth.
• Seek to provide a solution to the client quickly, accurately and effectively.
• Experience in organizing commercial events, parties, meetings.
• Knowledge of Microsoft Office: Excel, Word, PPT, Outlook, Photoshop and Illustrator
• Native Portuguese
• Basic English
• Spanish intermediary