ÂNGELO

JOÃO
CRM/ACCOUNT
MANAGER
I am a qualified and professional acting as CRM and
Customer Support with 8 years of experience in
customer support and improved customer
experience. Strong creative and analytical skills.
Team leader with an eye for detail and with
accountant skills.

244 937 383566

244 921 712106 (Maura João) EXPERIENCE

angelofdsr16c12@hotmail.com
CUSTOMER SUPPORT AGENT
angelofdsr16c12@gmail.com
Standard Focus Angola, Lda
Bairro Rangel, Comissões
06/2023 - Present
Referência: Triângulo dos Congolenses
Customer issues solver (inbound and outbound), emails
and online chat tools.
SKILLS Commercial approach to the customer with excellent
Problem Solving ability to present promotions and brand information
Complaints Managment aimed at conversions and brand turnover.
Computer Literacy Reach KPI targets effectively and efficiently
Customer Management Tools
CRM TECHINICIAN
Strong Communication
Luanda Medical Center
Excel
03/2022-08/2022
Word
Powerpoint Database management of private and business

Accounting customers, Management and routing of contact leads,

Management and monitoring of the sales team
Development and monitoring of the team's KPIs;
EDUCATION
Management and development in B2B sales through
DEGREE IN ECONOMICS the Web CRM platform
Creation and development of Satisfaction Surveys
High Institute of Social Science and
International Relationship - CIS (Surveys) through the Jotform tool; Analysis and
development of new products and services; report
2015 - 2018
directly to the Director of Marketing and
ACCOUNTING COURSE
MAPTESS Communication.

03/2014 - 06/2014
CRM TECHINICIAN - COVID 19 PROJECT
DRIVE LICENCE Luanda Medical Center
LD-442277
10/2020 - 03/2022
SADC AO - B
Scheduling tests for private and business clients
LANGUAGE Management and submission of results, Management
of complaints via email, Management of the Booking
English
team and Monitoring of tasks, Management of web
Portuguese - Native
scheduling via the APEX platform.
 SALES ASSISTANT
Luanda Medical Center
03/2020 - 06/2020
Contact the list of leads via telephone and via email
Carry out telemarketing and tele sales of products
Presentation of products and services
Record daily activities in Web CRM.

CALLCENTER ASSISTANT - TAAG PROJECT

Youcall, Lda
02/2016 - 02/2020
Marking travel schedules via SITA SRDT and GALILEO
Guiding customers to the lowest travel ticket fares
available
Provision of information and assistance regarding
travel reservations, check-in and airport services
Reporting situations to the back office area
Increasing sales via up selling, cross selling and
teleselling.

CALLCENTER ASSISTANT - UNITEL PROJECT

Youcall, Lda
12/2014 - 02/2026
Provision of information regarding Unitel's products
and services
Complaints management, Personalized service
through the Go Contact platform
Tele sales, forwarding situations to the Backoffice.

FINANCIAL AND ADMINISTRATIVE ASSISTANT

Watchitomba Projectos, Lda
10/2012 - 04/2014
Salary processing via Excel
Document preparation, events and meeting agendas
Cash flow records, file management
Correspondence management and administrative
support
Writing of meeting minutes
Relationship with suppliers, Public relationship.