GLEN BERNADETH VELASCO

Customer Experience Retention Specialist

About Me

Dedicated and detail-oriented Retention Specialist with

4 years of experience. Eager to apply account and.
program management skills for Business-to-business
My Contact
setup, maintaining, and completing client services and
reconciliations. Personable and professional under
pressure.
glenbernadeth@gmail.com

+63 927 590 6636

10 Guiho St. Evergreen

Professional Experience
Subdivision, Antipolo City

Customer Experience Retention Specialist | RingCentral

2019 – Present
Hard Skill Key responsibilities:
Account Management
Scheduling meetings and appointments
Customer Rentention
Leads Management
Consultative Selling
Assisting clients concerning with their billing and up-selling
Financial accounting
Downgrade and Cancellations
Client valuation
Service checks to make sure that the clients were having the best
SAS and Salesforce proficiency
services

Soft Skill Customer Payment Support | UK Telco

Transcom Worldwide Philippines
2015 – 2018
Observation
Key responsibilities:
Decision making
Analyzed Collections data: Inbound and Outbound skill set
Communication
Observed financial performance and identified trends
Multi-tasking
Prepared reports on the above information and reported the
insights
Education Background
Office Assistant | VL Transport Corporation
2013 – 2015
Technological Institute of the Philippines Key responsibilities:
Sort and distribute communications promptly
Bachelor of Schedule and plan meetings and appointments
Business Administration Create and update records ensuring the accuracy and validity of
, Major in Management information

Completed in 2007
Achievements

2017 – 2018 Top 3 for Collections Campaign

(Transcom) Annual Performance hitting
above KPI targets

2021 – 2022 Top Performer of the year for Manila Circle

(RingCentral)