Luis Pitarello

https://www.linkedin.com/in/luis-pitarello/

Møllehatten 48240 Risskov, Denmark | +45 9393-7624 | luisguilhermepitarello@live.com

Profile
Background in the commercial area, including new business, customer support, and prospecting, as well as
opportunities qualification.
My focus is on providing the best experience for the company and clients, delivering excellence in every
interaction.
Recognized for adaptability, resilience, and a customer-centric approach, I have a background that spans
from financial banks to the tech industry, working with B2B and B2C accounts.

Skills
• Clients Onboarding • Leads Qualification
• Prospection • Customer Support
• Customer Relationship • Training

Experience

DEC.2021 – JUL.2023: SENIOR ONBOARDING ANALYST | NUVEMSHOP |BRAZIL

· Responsible for enhancing processes, managing client portfolios, and ensuring high customer
satisfaction.
· Experienced in onboarding clients, specializing in e-commerce and marketplaces, with a focus on
customer retention.
· Provide technical integration support, ongoing customer training, and lead AI-driven projects for
continuous client improvement.

FEB.2020 – DEC.2021: BUSINESS DEVELOPER | STOOM E-COMMERCE |BRAZIL

· Consistent follow-ups throughout the sales process, gathering feedback and facilitating communication
with product improvement teams.
· Specializing in commercial process development
· Focused on enterprise account qualification, market analysis, and continuous product improvement
initiatives.
· Prospecting, customer qualification, and driving innovation in e-commerce and marketplaces.
JAN.2019 – JAN.2020: BUSINESS DEVELOPER | GOBOTS E-COMMERCE & TECNOLOGY |
BRAZIL
· Consistent follow-ups throughout the sales process, gathering feedback and facilitating communication
with product improvement teams.
· Specializing in commercial process development, I focus on enterprise account qualification, market
analysis, and continuous improvement initiatives.
· Prospecting, customer qualification, and driving innovation in e-commerce and marketplaces and
opening opportunities for new business.

AUG.2018 – JAN.2019: BUSINESS DEVELOPER | HAPPY CODE TECNOLOGY| BRAZIL

· Online client engagement, stakeholder training, and the ongoing enhancement of established
partnerships and leads qualification.
· Commercial processes, relationships with franchisees, mapping opportunities, generating qualified leads,
and strengthening strategic partnerships across all the country (Brazil).

AUG.2016 – SEP.2017: CUSTOMER SUCCES | ITAU UNIBANCO | BRAZIL

· Customer success executive in a digital bank agency, focused on client retention, issue resolution and
building enduring partnerships through digital channels (telephone, SMS, WhatsApp, e-mail)
· Monitored SLAs to ensure excellent response times and effective problem-solving based on client
urgency.
· Provided informed guidance, reducing churn, addressing dissatisfaction, and promoting customer
loyalty.
· Improvements owner across departments in collaboration with sales managers

Education

2019 – 2020: MBA: PROJECT MANAGEMENT | UNIVERSITY OF SÃO PAULO - USP

2021 – 2022: MBA: DIGITAL BUSINESS | UNIVERSITY OF SÃO PAULO – USP
2012 – 2015: BA: PUBLIC RELATIONS, ADVERTISING AND COMMUNICATION |PONTIFICAL
CATHOLIC UNIVERSITY OF CAMPINAS - PUC

Extras
DAVID GAME COLLEGE | 2023 - TEACHING ENGLISH OR FRENCH AS A SECOND LANGUAGE

Language
• Portuguese – BR – Native • English – Working proficient

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