Brittany Marroquin
MARKETING CONCIERGE
St. Petersburg, Florida
Brittanymarroquin7@gmail.com
www.linkedin.com/in/
brittanymarroquin
A results-oriented bilingual
university student with 5+ years
of customer service experience
and proven ability to manage a
high-volume workload in an
efficient manner. Passion for
impacting customer experience
and relationships to drive project
completion and goal attainment.
SKILLS
Fluent in Spanish
Microsoft Word, PowerPoint, and
Excel Certified
HubSpot Sales Software Certified
Salesforce
Content creation using InDesign,
Canva, & iMovie
Marketing automation
Sales Presentation/Demos
Account Management
Google Sheets
Campaign & Event Management
WORK EXPERIENCE
MARKETING CONCIERGE April 2023 - Present
ConnectWise
Serve as main point of contact for partners, providing quality customer
service and addressing their marketing goals and needs.
Present company products and services to existing clients.
Responsible for monthly marketing updates.
Ensure client satisfaction with regard to areas of opportunities or client
needs.
Prepare quarterly marketing plans to current partner list and meet with
them on a weekly cadence.
MARKETING CONCIERGE January 2023 - April 2023
Marketopia
Consistently update HubSpot with prospective, current, and new client
information.
Confer with clients via Microsoft Teams or in person to ensure client
satisfaction in regards to service, strategies, & campaign progress.
Showcase demos to prospecting and current clients.
Member of Culture Crusaders, responsible for planning internal events,
organizing community outreach, and empowering the company brand.
MARKETING INTERN
May 2022 - January 2023
Marketopia
Assist in managing customer databases, updating contact information,
and ensuring data accuracy within the customer relationship
management within HubSpot.
Confer with clients via Microsoft Teams or in person to ensure client
satisfaction in regards to service, strategies, & campaign progress.
Member of Culture Crusaders, responsible for planning internal events,
organizing community outreach, and empowering the company brand.
Analyze marketing data and metrics to identify trends, track campaign
performance, and provide insights for future marketing strategies.
Provide support to the sales team by creating sales presentations, sales
collateral, and sales materials that effectively communicate the value
proposition of the company's offerings.
FOOD & BEVERAGE ASSOCIATE October 2021 - August 2022
TradeWinds Island Grand Resort
Communicated internally between the kitchen staff, food runners, and
team members.
Restated daily restaurant specials, menu options, recipe ingredients, and
amenity choices.
Provided guests with necessary directions to guide them on the resort
premises.
Trained new hires to effectively provide guests with exemplary service
and offering additional services.
Brittany Marroquin
St. Petersburg, Florida
Brittanymarroquin7@gmail.com
www.linkedin.com/in/
brittanymarroquin
A results-oriented bilingual
university student with 5+ years
of customer service experience
and proven ability to manage a
high-volume workload in an
efficient manner. Passion for
impacting customer experience
and relationships to drive project
completion and goal attainment.
WORK EXPERIENCE
SALES ASSOCIATE October 2018 - January 2021
TJX Companies | Marshalls
Promoted the TJX Rewards Credit Card and benefits to build consumer
loyalty and incoming traffic.
Arranged new merchandise with signage and appealing displays
to encourage customer sales and moved overstock items.
Mentored incoming hires on sales techniques to achieve high
dollar sales and credit approved transactions.
Collaborated with other team members on implicating strategies
to decrease theft rates.
MARKETING INTERN June 2018 - August 2019
Achieva Credit Union
Developed targeted content on multiple platforms such as Instagram,
Facebook, Twitter, and YouTube.
Initiated a series of campaigns including email, digital, print, and face-to-face.
Coordinated and took notes on daily staff meetings to record progress.
Created, redesigned, and edited promotional content for multiple Achieva
branches throughout Florida.
Delegated responsibilities to a team of eight clarifying what is expected of
them to attain project completion and draw in transactions.
Trained incoming managers on assembling annual marketing calendar,
designing promotional products, and arranging large public events.
EDUCATION HISTORY
Bachelors in Marketing Fall class of 2023
Muma College of Business
University of South Florida
Co-Host on the BullCast Association
Associates in Arts
Class of 2021
St. Petersburg College
Early Admissions