FLÁVIO HENRIQUE ALVES SYRIO

Dual nationality: Brazilian and Portuguese, married, age 43, one child
+55 (21) 9 9811-2345 / (21) 2294-0304 – fhsyrio@gmail.com

OBJECTIVE: IT AND NEW BUSINESS

QUALIFICATIONS PROFILE
 Twenty-year professional experience in managing IT project teams and solution portfolios and new business in
national and international companies (Media, Services, Telecom, Retail, and Technology).
 Knowledge of Content Management Solutions, ERP, CRM, BI, WMS, DRP, e-commerce, Infrastructure and IT
Services, People Management, ITIL, PMI, Scrum, Kanban.
 Experience in IT strategic planning and budget management aimed to adapt the operational cost.
 Skill in designing and developing IT services focusing on the client and the on developing partnerships with
business areas.
 Competence in managing the acquisition of products and/or services through RFPs and RFIs, choosing the best
cost x benefit proposal, establishing the commercial and contractual negotiation.
 General executive and systemic vision, being the articulator in complex processes involving leadership focusing on
developing strategic actions, managing risks, changes, deadlines, developing people and adopting the best
practices that promote successful transitions.
 Degree in Computer from UFRJ and MBA in Marketing from FGV-RJ.
 English (Advanced) and Spanish (Basic, ongoing).

MAIN PROJECTS AND ACHIEVEMENTS

IT Solutions – Retail, Logistics, Telecom
 Led selective processes for solutions and partners for implementing platforms with a total R$ 20MM budget:
· Store Front Commercial Automation Platform (SIAC and SCOPE – Itautec);
· Logistic Platform (WMS, DRP and TMS) – JDA suite – RedPrairie;
· Omni Channel Platform – IBM Smarter Commerce suite;
· WFM Platform – JDA suite – RedPrairie.
 Led the implementation teams of these platforms, including the creation of blueprint containing the redesign of
processes and the new business processes integrated to these legacy systems, ERP and the IT architecture, thus
enabling greater strategic alignment and operational efficiency of corporations.
 Enabled the development of business solution strategies based on the identification of opportunities and
motivations for improvement measures, prioritizing efficiency in the use of resources with quality and lower impact
on corporative processes.
 Ensured that IT solutions for meeting demands were compatible with the Client area needs, pondering business
specifications and solutions available in the market aligned with objectives, guidelines, corporate strategies,
enabling the due allocation of investments.
 Managed the acquisition of products and/or services according to standards, through RFIs and RFPs, choosing the
best cost x benefit proposal and providing commercial and contractual win-win negotiation.
 Ensured that developed solutions met functional, technical, performance and availability requirements requested by
the client, as well as met deadlines and service levels agreed with suppliers and aligned with quality standards
defined by the IT Governance, Architecture and Infrastructure areas and acceptance of the delivery of portfolio of
solutions.
 Ensured effective management of costs compatible with developed solutions based on budget planning and values
contracted through the measurement and effort and cost for demands required, enabling the correct allocation of
costs for contracted services.
 Led Internet and Telecom commercial management teams:
· LIG – VOIP/IM tool to talk over the internet, making calls to computers connected to the LIG network and MSN
or conventional phones and mobile phones in Brazil and abroad with more attractive fees than those in
charged in the market.
· Security Center – portal with 3 security packs defined according to the user's browsing profile, thus ensuring
security on the internet through Antivirus, Antispyware, Firewall and Browsing Control. (I believe this
achievement is well contextualized)
Consultancy – Development of Strategies, Process Redesign, Innovation Projects and Other Business, ICT
Services
 Managed and designed along with teams the plans to implement, operate/monitor and demobilize the CIT services
for international events by performing the following:
· Monitoring the approval of acceptance tests of CIT service contracts implemented;
· Managing changes, incidents, problems and configuration, ensuring records of service and compliance with
SLAs;
· Preparing Progress and Closure Reports.
 Coordinated and implemented CRM/ERP projects, developing the program strategy, redesigning/optimizing
processes, establishing metrics and implementing the solution.
 Supported the prospection of new clients, generating new businesses by performing the following: I) preparing and
making product presentations; ii) preparing commercial proposals and scheduling pre and post-sales visits to
clients. Result: Achieving new projects and new partnerships with the expansion of the product portfolio (ERP, CRM,
Business Intelligence, Social Media, Monitoring Digital Reputation, among others) and offering more complete
solutions to clients.
 Between 2008 and 2010, I managed the New Business projects in Jornal o GLOBO: O Globo in Ipad/Mobile
(printed and online content) and Geomídia (providing geo-referenced content and media in buses in the city of Rio
de Janeiro), coordinating analyst, developer and internal infrastructure teams, as well as suppliers/partners.
 Worked along with clients in various sectors and country areas – Industries, Services, Retail and Wholesale, such
as: Rede Globo and Jornal O Globo, Embratel, Unimed, Leroy Merlin, C&C, Petrobrás, Coca-Cola, Telefônica,
Grupo Zamboni, Wick Bold, among others.

PROFESSIONAL EXPERIENCE
Casa & Video S.A 2012 - 2013
IT Solutions Manager – responsible for developing and conducting the management of communication/relationship
channels between the IT and business areas, defining the integrated evolution plan of solutions for meeting the
business needs and ensuring corporate strategy. Budget of R$ 15 million/year.
Rio+20 – UN Conference on Sustainable Development 2012
CIT Services Manager for Civil Society Structures – responsible for the ICT structure, Technology and
Communication in Rio+20 for the Civil Society ( Arena HSBC, MAM, Vivo Rio, Pier Maúa, Parque dos Atletas and Parque do
Flamengo).
Mídia 3 Tecnologia e Criação, Rio de Janeiro 2008 - 2012
Solutions Manager – New Business and Partnerships Manager – responsible for managing projects in the New
Business area in Jornal o GLOBO: O Globo in Ipad/Mobile (printed and online content) and Geomídia (providing geo-
referenced content and media in buses in the city of Rio de Janeiro), coordinating analyst, developer and internal infrastructure
teams, as well as suppliers/partners. In 2011 I was in charge of managing the Rede Azul project, a competitive intelligence system
of Rede Globo.
Brasil Telecom, São Paulo/Brazil 2005 - 2007
IG – Internet Group – one of the three largest content and service portals in the Brazilian internet.
Internet Products Manager – responsible for managing residential products (signature of broadband, email, virtual
disk, paid content (partnerships), sensual and adult photo essays, games, browsing control, technical support, etc.)

IBM Consulting and associate – Innovate and Allori, Brazil 1997 - 2005
Project Manager and Senior Consultant - Coordinated and implemented CRM/ERP projects, developing the
program strategy, redesigning/optimizing processes, establishing metrics and implementing the solution.
Grupo BLOCH, Rio de Janeiro/Brazil 1996 - 1997
Internet Project Manager – New Business Department – responsible for coordinating the startup of the Blochplanet
website, since the creation of department, hiring of the team, equipment, software and partners.
BAYER S.A, Rio de Janeiro/Brazil 1994 - 1995
ENPL Systems Analyst – Project Support Department – responsible for modelling and developing managerial
information systems for the presidency, as well as support to the IC Activities area.
Cia ATLANTIC de Petróleo, Rio de Janeiro/Brazil 1993
Marketing Assistant of DAMR – Divisão de Adm e Marketing Regional [Administration Department and
Regional Marketing] – responsible for developing marketing projects for different areas in Brazil and developing
managerial information systems.
 OTHER EXPERIENCE
Ano Sabático [Sabbatical Year] – Dublin / Ireland (2007 – 2008)
Rethought my career, evaluating choices and impacts, in order to set a new personal and professional path. During this
period, I participated in Marketing, Business, Project Management masterclasses, updating readings, improved my general
knowledge and traveled to unknown places in order to learn about new cultures.

Responsabilidade Social [Social Responsibility] – Volunteering (1986 – 2003)

Rotary Club International – Distrito 4570 – Rio de Janeiro - RJ
· Participated in youth programs – Interact and Rotaract – developing social responsibility activities through leadership,
team work and international relations.
· Decreased social problems through the preparation and organization of the following projects: Literacy, family planning,
fluoridation, etc., directly performing with community or in partnership with companies.
· Led training programs on Leadership and Motivation, as well as presiding a Rotaract Club and representing the area of
Grande Rio-Região Serrana.

REFRESHER COURSES

Core Consultant SIEBEL – ORACLE University – São Paulo, 2009

Advanced Diploma in Project Management – Dublin Business School – Ireland, 2007 - 2008
Certificate in International Business Studies – Dublin Business School – Ireland, 2007 - 2008
Certificate in Internet Marketing – Dublin Business School – Ireland, 2007 - 2008
Logistics and Supply Chain Management – FGV/RJ, 2004
Guerrilla Marketing – FGV/RJ, 2003
Object-focused Modelling – using UML – PUC/RJ, 2001
Services Marketing - FGV/RJ, 2000