Vasco Vicente de Freitas

Portuguese, Charneca de Caparica • +351 968 085 245

vhp.freitas@netcabo.pt | linkedin.com/in/vasco-vicente-de-freitas

MAIN SKILLS
• Business Development • Project Management
• Strategy Development • Certified Lean Practicioner
• Customer Service • Problem Solving
• Contract Negotiations • Budget Analysis and Control
• Comunication with Senior Stakeholders • Operations workflow analysis

Solid professional experience within Hospitality (catering and restaurants) and Services (operations and performance
consultancy) Industry.
Strong management skills in several renowned projects and partnerships.
Solutions and results-driven, with exceptional combination of people skills and business acumen, continuous improvement-
savvy and creativity with a passion for turning design into actions.
Extremely organized, building and managing a team and processes to serve customers in the most efficient and effective
way possible, providing an excellent customer experience, solving problems and upselling and cross selling to drive
increased value.
Full professional proficiency in English and Spanish with limited professional proficiency in French.

EDUCATION E CERTIFICATONS
Economics Degree, Universidade Lusíada de Lisboa

Postgraduate in Lean Management, Polytechnic University of Catalonia, 2020

Advanced Program in Management of Family Businesses, ISCTE Executive Education, 2012

Event Design Certificate Program, University of Amsterdam, 2018

F&B Training Course, School of Hospitality and Tourism of Lisbon, 2016

PROFESSIONAL EXPERIENCE
Huro Group, Consultoria 360º – Lisboa, Portugal
Associate Partner - Food Service Consulting and Corporate Events Management, 2016 to Present
Analysis and maximization of profitability of any type of restaurant and catering unit from the development of the concept to
its implementation, current management and exit. Projects to reduce costs and improve efficiency, redesign organizational
models and streamline the commercial area and improve sales profitability. Responsible for designing and planning around
50 projects per year. According to the type and size of the project I develop budgets, negotiations with suppliers and
partners, implementation of projects in the places chosen for the project in order to meet the proposed objectives. Measure
the success of the projects through several Kpi´s and reports for clients and administration.
Key Contributions:
§ Increased revenues by 16% in the B2B and B2C and 9% in the hospitality consulting area.
§ Increased new business by 120% in the corporate events business and 35% in the hospitality business.

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O Furo, Serviços Hoteleiros – Lisboa, Portugal

General Manager, 2013 to 2016
Responsible for the management and business operations of 1.5M with 30 employees. Corresponding to customer needs
and financial objectives, ensuring compliance with catering services and contracts with a highly qualified F&B team.
Implementation of service parameters and continuous monitoring of products and procedures. Responsible for the
operational management of venues and catering production for large and small groups. Responsible for business
development with premium partners and representing the company in public events.
Key contributions:
§ Increase in financial results by 13% and operating results by 17%
§ Aumento do EBITDA em 3% através de processos de melhoria contínua.

Grupo O Furo – Lisboa, Portugal

Director of Catering and Restaurants - Department of Management and Operations, 2009 to 2013
Developed solutions for restaurants, bars and negotiation of public concession contracts as well as events that were the
company's core business. Managed daily operations with real-time reports, assumed daily communication between different
areas (accounting, operations, human resources and executive management). Developed the team and helped its growth
within the company.
Key contributions:
§ Increase in EBITDA by 6%, operations by 11% and financial results by 6%.
§ Active participation in the management of the Group with 6 million euros in revenue and 100 employees.
§ Development of new B2B and B2C framework to improve the customer experience

Director of Operations – Department of Operations, 2007 to 2009

Ensured the continuous management of processes through the systematic coordination of the central production and
catering units. Contributed to the success of B2B and B2C projects, through the active supervision of production and logistics
operations.
Key contributions:
§ Implemented new operating procedures, increasing operating results by 14% with a target of 10%

Director of Sales – Department of Sales, 2004 to 2007

Ensured the sales of event catering services to renowned partners. Responsible for contacting and managing customers,
contacting and negotiating suppliers, preparing business proposals, monitoring events on the ground. Operational team
management.
Key contributions:
§ Increase in sales of the B2B channel by 17% and B2C by 11%

Several additional positions in the Sales and Marketing Department, Finance Department, Administrative Department of
Grupo O Furo