JUDE ENRIC SANTOS MEDEL

About Me

Hospitality graduate with experienced in the field of

customer service at a fast pace environment.
Committed to provide high quality customer care.
Quick learner and interested in new ways systems and
My Contact technologies. To work in a company where I can
demonstrate my customer management and
multitasking skills in enhancing the customer
judemedel08@gmail.com satisfactions
+63 945 571 9175
Internship Experience
383-A Hipodromo St., Sta. Mesa,
Manila
Thousand Cranes (Shabu-Shabu) | Service Crew
April - June 2015
Skills
Key responsibilities:
Taking orders from customers
Successful working in a team Answering questions about menu items, food sensitivities and
environment, as well as independently food substitutions
The ability to work under pressure and Giving customers suggestions for food and drinks and telling
multi-task them about any special menu items
The ability to follow instructions and
deliver quality results
Able to work with diligence and patience
Manila Hotel | Room Attendant & Door Greeter
Hardworking and willing to be trained February - June 2017
Looking forward for new opportunities
Decision making Key responsibilities:
Changing bed linen, making beds and Vacuuming carpets
Greeting guests and responding to queries
Assisting the guest and fetch the luggage from the room

Work Experience
Education Background

Primary Makati City Hall | Data Encoder

East Rembo Elementary School September 2017 - February 2019
Completed in 2009
Key responsibilities:
Assisting and responding to queries.
Secondary Captured and biometrics for the personal data of client
Encode details of Makatizen applications
Victorino Mapa High School

Completed in 2013 Linde Gas | Data Analyst

February - June 2019
Reduced the production cost by 20% in
Tertiary - Bachelor of Science in Hospitality the second year of internship.
Key responsibilities:
Management
Processing
2015the– invoice of supplier five projects
2020 Managed
Polytechnic Univeristy of the Philippines Compare prices, specifications, and delivery dates in order to
worth over $100million.
determine the best bid among potential suppliers
Completed in 2017 Verify all the details in invoice
OP-Star Online Shop | CSR (Non-Voice) Personal Data
June - November 2019

Key responsibilities: Languange: Filipino and English

Place or cancel orders
Tracking the parcel
Civil status: Single
Assist with placement of orders, refunds, or exchanges
Height: 6'2
Newport World Resorts | Casino Slot Attendant
January - November 2020 Age: 26 years old

Key responsibilities:
Gender: Male
Explain games
Maintain machines and gaming area Religion: Roman Catholic
Assisting the customer's needs
Citizenship: Filipino
Teleperformance | TSR (Voice) Date of Birth: January 08, 1997
November 2020 - August 2021
Place of Birth: Manila City
Key responsibilities:
Provide thorough support and problem resolution for customer
Provide the basic troubleshooting step to fix the appliance
Maintained composure and patience in face of difficult customer
situation. Character Reference
Legato Health Technologies | CSR (Voice)
September 2021 - June 2022
As references, I suggest the following person:
Key responsibilities:
Escalates unresolved claims through the appropriate payer
contact
Provide the information why the claim was denied
Mark Joseph Valerio
When needed, resubmits demand letters to insurance
companies and ensures receipt by insurance Assistant Slot Manager
+63 906 083 0795
Newport World Resorts | Casino Slot Attendant
Jan Karlo Piamonte
June - November 2022
Retail and Marketing Supervisor
Key responsibilities: +63 917 105 8595
Same as above

Altair Global Solutions | Debt Collection Specialist

December 2022 - March 2023

Key responsibilities:
This is certifying that the above information is true and
Planning course of action to recover outstanding payments correct to the best of my knowledge and belief
Keeping track of assigned accounts to identify outstanding debts
Build trust with debtors

JUDE ENRIC SANTOS MEDEL

Applicant 's Signature

Reduced the production cost by 20% in

the second year of internship.
2015 – 2020 Managed five projects
worth over $100million.