CAREER OBJECTIVE ___________

I am graduate from Faculty of Arts (General) in English

Language. I started working as a customer service and call
center agent: in Cosmetics and personal care, telecom and
banking fields, for three years which allowed me to gain
lots of experience in this complex fields and now I am
looking to have more international experience.

WORK EXPIENCE _____________

ContaCt
Farmer's Commercial Bank (Sudan)
Customer Service Agent
Oct 2018- Oct 2019
Ajman, UAE 1. Responsible for handling inbound interactions to
maintain customer satisfaction.
ruwaida.a.g@gmail.com 2. Handle complaints with concerned branches until full
settlement and report to be submitted to supervisor.
+971 552405375 3. Liaise with other departments to ensure proper
closure of pending customers inquires/requests.
Nationality: Sudanese 4. Participate in responding to the audit report by
providing the needed documentation.
Date of Birth: 27/August /1996 5. Update customer records with details of the inquiry
and the response.
Language 6. File carefully the department copies to maintain
proper and efficient archiving.
7. Marketing for the bank offers and its new products.

ARABIC
Zain (Sudan)
ENGLISH
Call Center Agent
August 2017 - August 2018
Answering customer incoming calls, management and
resolve customer complaints, inform clients of new
offers, put customers’ orders in the computer system,
SkiLLS identify and escalate issues to supervisors.

Oriflame (Sudan)
Sales Agent
Good Use of Microsoft Office January 2016 - January 2017
Working Under Pressure I Give the customers information about the products and
Strong Skills of Communicating with services, take orders and answering questions about
their reservations, Finally products delivery.
People
Customer Service
Problem Solving
Document Control EDUCATION __________________
Planning
University of Bahri (Sudan)
Time Management
Multi-Task Bachelor of Arts (General) in English Language 2018
Good Listener
Excellent Marketer