Kau Hung Ming @ Evan

D-10-15 Palm Spring Damansara Jalan 3/29 Sunway Damansara 47810 Petaling Jaya Selangor
+6016 - 3358826
evankau@gmail.com

Profile

Able to learn, apply quickly and effectively. Work effectively in a fast-paced environment, consistently prioritize tasks and
meet deadlines. Detail oriented and able to multi-task. Excellent communication and presentation skills and able to work
independently.

Objective

To gain a position and utilizing my knowledge in related field

Personal Particular

Age : 28 years Date of Birth : 11 May 1982

Nationality : Malaysian Gender : Male
Marital Status : Single Passport No. : A12985321

Educational Background

Highest Education
Level : Secondary School / Sijil Pelajaran Malaysia (8 Credits/3B in English)
Field of study : Science
Institute : Ken Hwa Middle School
Graduation Date : Nov 2000

Employment History

1. Company Name : Citibank Bhd (Malaysia)

Position Title : Authorized Signer/Customer Service Officer (CitiPhone)
Date Joined & Left : May 2007 – May 2009
Industry : Global Consumer Group
Work Description:
- Deliver optimum service to all customers by answering inquiries transactions on credit
card, banking and investment products.
- Resolving complaints effectively with the ultimate aim of projecting a professional
image.
- Provide resolutions to customers’ enquiries/request and ensure effective and timely
follow-up as promised to customers.
- Identify cross sales opportunities (bank’s product, service, benefits) with existing
customers with an objective of deepening customer relationship.

2. Company Name : Salon Biz International Pte Ltd. (Singapore)

Position Title : Customer Service Officer
Date Joined & Left : September 2006 – February 2007
Industry : International Hair Salon
Reason for Leaving : Accepted Citibank offer which could help me to expose to various customer service skills.
Work Description:
- Data Entry, Collate customer orders.
- Updating of customer particular.
- Answering of phone calls, fixing appointment with customer.
- Filing documents.
3. Company Name : Naughty By Nature. (Singapore)
Position Title : Indoor Sales Executive & Customer Service
Date Joined & Left : August 2004 – August 2006
Industry : Photography Studio
Reason for Leaving : Working permit expired and to move to services industries.
Work Description:
- Time sharing with clients who were invited by company’s telemarketing.
- Coordinate the makeover and photo shoot session.
- Show clients their photos on Adobe Photoshop. Touchup and design clients’ photos to
ensure clients satisfaction.
- Demonstrate and selling the photo album packages to towards the revenue of NBYN
Business.
- Follow up clients and fix appointment for photography reshoot.

4. Company Name : Newscomm Solutions Pte Ltd.(Singapore)

Position Title : Sales & Marketing
Date Joined & Left : March 2003 - June 2004
Industry : Office Automation
Reason for Leaving : Change of environment, to work indoor instead of outdoor.
Work Description:
- Perform assigned Document Management Services in a timely and efficient manner at
customer’s premises so as to ensure customer satisfaction and to contribute towards
the revenue of Xerox Business Services.
- Vital member in sales, responsible for selling the full range of multifunctional products
to Small and Medium Size Enterprises (SME).
- Required to sniff out potential business opportunities and service existing customers in
the given territories. In addition my cope of work also include product demonstration
and to ensure a high level of after-sales service.
- Provide specialized consultation to SME organization on how to maximize their return of
investment (ROI) in Xerox equipment.
- Do proposal to customers on a financial justification basis for easier understanding of
the impact of ROI on Xerox equipment.
- Provide a full course on the Xerox equipment and to further transformed features to
value added benefits.

5. Company Name : Carbeth Holding. (New Zealand)

Position Title : Operator
Industry : Kiwi Fruit Farm
Date Joined & Left : March 2002 - December 2002
Reason for Leaving : Reached maximum stay in NZ
Work Description:
- Packing kiwi fruit for exportation.
- Pruning orchard.

Top Skills
Skill Years Proficiency
Customer Service 2½
Sale 3
Agriculture 9 Months
Languages
Proficiency (0=Poor - 10=Excellent)
Language Spoken Written
English 10 8
Mandarin 10 6
Cantonese 10 -
Malay Language 7 5

Additional Info
Subject :
- Mathematics (Trigonometry, Algebra, Calculus), Engineering Drawing & Computer Aided Design and Drafting,
Engineering Science, Engineering Mathematics.

Computer Literacy :
- Microsoft Office, Adobe Photoshop 9.0, ACDSee Viewer, Adobe Acrobat.

Extracurricular Activities :
- Member of Swimming Club (1995 - 2000)
- Member of Science & Mathematic Club (1997 - 2000)
- Member of Basketball Team (1997 - 2000)

References
Name : Mr. See Chiao Hee
Telephone No. : +603 23832838
Occupation : Citiphone Team Manager
Company : Citibank Bhd