JEFFERSON DELGADO

COOPER PERSONAL PROFILE

19 years scommitted and experienced customer service
working in customer service environments, Oriented
CONTACT and committed to finding solutions and improving
metrics with any type of problem.
+506 85585766

delgadocooper14@gmail.com EDUCATION AND ACHIEVEMENTS:

Heredia, Costa rica Bachelor in secondary education, Colegio técnico

profesional de limón

SKILLS Medium Executive Technician for Service Centers,

Colegio técnico profesional de limón
Proactive Ability to work in a team
Formation of socio-emotional skills, Skills 4 life by Intel
Open-mindedness
Troubleshooting Adaptability English training for employability, Skills 4 life by Intel
Teamwork
Responsibility and Customer WORK EXPERIENCE
Service
Company name: Concentrix
LANGUAGES
Position Production agent direct advisor 1
INGLÉS B2 customer service
SPANISH NATIVE Time: October 3 2022 – February 7 2023
Tasks performed: Customer service, verification of data
OTHERS in accounts, contact carriers about packages,
student of Systems Engineering at Information about new products either on online page or
San Isidro Labrador University physical stores, invoice information and invoice
collections.

Company name: Dos pinos

Position: Shared Services Center
Time: October 20, 2021 – December 20, 2021
Tasks performed: Provide excellent customer service at
all times, answering emails about damaged,
refrigerators,Reports of bad products, adding new store
data, product verification and product information.
Company name: Personal entrepreneurship
Position: computer maintenance
Time: January 2020 - January 2021
Tasks performed: Customer service, detect problems in
the system and give them maintenance and repair and
installation of hardware and different types of programs