VISHWESH CHANDRA GUPTA

A-1006, Kamalraj Haridwar, Walke Nagar, Nera Dutt Nagar Bus Stop, Pune, India-411015
Mob: +91 7021821496; +91 8928080932; Email: vishwesh67@gmail.com

Offering 5+ years of experience in Design/Configuration and troubleshooting of IP level

networking issues for variety of complex managed solutions designed using BGP, OSPF and
MPLS.
Currently working as Solution Architect in designing innovative business solutions for
associated clients, skilled in high level designing & information management.

KEY STRENGTHS

 Possesses knowledge of Enterprise and ISP network.

 Strong Analytical, Communication and Critical thinking skills with high attention to Quality
and Accuracy.
 Lead team of 20+ people with different networking background.
 SPOC (Single point of contact) for Premium customers of previous organization.
 Ability to work in a collaborative and challenging environment.
 Capable to adapt situations quickly and an adaptive learner.
 Having exposure in multi-vendor environment.

TECHNICAL SKILLS

 Working and implementation knowledge of Switching, Routing, QOS, MPLS

 Knowledge of multiple protocols including STP, BGP, EIGRP, OSPF, QinQ, IPSLA
 Zscaler Certificates –
 ZCCA-IA (Zscaler Certified Cloud Administrator - Internet Access)
 ZCSE (Zscaler Certified Sales Engineer)
 Hardware and troubleshooting knowledge of Cisco, Alcatel and Juniper devices
 Experience on tool/software such as salesforce, Visio, ticketing tool (ServiceNow and
Remedy)
 High-level working knowledge of Software Defined Network, SD-WAN (Versa & Viptela)

WORK EXPERIENCE

Total Experience: 5+ Years

Tata Communications Limited (Location – PUNE, INDIA)

Designation – Sr. Solution Engineer, 10th June’2019 (Currently working)

 Responsible to design high level solution for associated clients and their clients.
 Leading team for Europe region handling customers with Europe origin, including new
requests or any escalations.
 Designing technical solutions for WAN, related to multiple specializations (product/
technology) for customers with the objective of increasing revenue, profitability.
 Provide solutioning support to sales teams for specific deals and collaborating closely with
them to assist in expanding client base
 Providing technical answers for RFP and supporting the sales team till bid submission.
 Driving the commercials by positioning the best suited solution.
 Managing accounts which includes the complete Life cycle management.
 Competitive selling of various products/solutions.
 Write technical documentation and conduct training sessions for clients
 Work closely with the sales team and assist in expanding client base
 Determine new business opportunities and develop strategies
 Creating BOMs and drafting pricing documents.

Telstra India Pvt Ltd (Location – PUNE, INDIA)

Designation- Technical Specialist, 3rd May’18 – 7th June’2019

 Providing L2 & L3 network support 24*7 for managed premium clients of Telstra and
managing their Network.
 Troubleshooting Internet, MPLS & Zscaler network related issues in live environment.
 Providing solutions to customer based on their requirements in their Internet and MPLS
networks.
 Working on Incident Management & Change Management.
 Procedure to isolate and/or resolve the fault & coordinated this activity. Doing proactive
and reactive alarm monitoring for network devices.
 To make sure all Critical and Major Incidents are addressed within SLA response and
sending out the Critical Alerts for such Incidents.
 Basic Troubleshooting of routing protocol related and configuration issues.
 Providing high level technical support, including identifying and resolving problems on IP
(Cisco and Juniper) and Transmission supported products.
 Coordinating troubleshooting during major sub-sea fiber cable cuts.

TATA COMMUNICATIONS LIMITED (Location – PUNE, INDIA)

Designation- Network Executive, 14th Jan’2015 – 1st March’2018

Job Responsibilities
 Leading team for priority customers handling end to end transaction of tickets for minor
or major issues.
 Providing solutions to customer based on their requirements in their Internet and MPLS
networks.
 Designing and implementing solutions as per customer's request over customer as well as
TCL network.
 Troubleshooting Internet and MPLS network related issues in live environment.
 Managing escalated cases end to end with direct communication with clients.
 Resolving trouble tickets of severity Major-Minor-informative Service Request type for all
customers.
 Configuration of Routes, policies, QoS & access-lists on Customer router in the change
request ticket of managed customer.
 Troubleshooting of routing protocol related and configuration issues.
 Handling customers for various types of issues with internet link.
 For testing purpose shifting customer’s traffic from primary link to Secondary link and
other link related activities.

TATA COMMUNICATIONS LIMITED (Location – New Delhi, INDIA)

Designation – RE at National Informatics center, Aug 21, 2013 – Nov 21, 2014
Job Responsibilities
 Handling the issues raised by NIC for their circuits of India locations.
 Handling escalated cases end to end with direct communication with clients.
 Monitoring of NIC Bandwidth in MRTG tool.
 Preparing the reports for NIC incidents.
 Troubleshooting issues like link flapping, link down and other service-related issue with
IPSOC teams.
EDUCATION

 B. Tech Degree in Information Technology with 71.86% from Prabhat Engineering college,
Kanpur in June 2012
 10+2 with 68.20% from central Board of Secondary Education (NEW-DELHI) in the year
2008.
 10th with 59.80% from central Board of Secondary Education (NEW-DELHI) in the year
2006.

PERSONAL DETAILS

 DOB: 24th April’1991

 Place of Birth: JALAUN (UP)

Declaration

I hereby declare that the above-mentioned information is true to the best of my knowledge.