Hasan Fahad

Email Id- hasan27fahad@gmail.com

Mobile- +91-9540495127

OBJECTIVE:

Possessing 8 years of good experience in telecom, network and IT service industry with international clients. Aim to seek
middle to senior level role in NOC, Provisioning & Network Management with a reputed organisation which will enable
me to utilize my skills optimally.

PROFESSIONAL SYNOPSIS
 An astute and pragmatic professional with over 8 years of experience in Operations, Delivery & Maintenance.
 Presently working with NSC Global as Senior Network Consultant.
 Proficient and a keen learner with in depth understanding of LAN/WAN Development, Switching, Routing, BGP,
Network Administration, Viptela SDWAN, F5-LTM/GTM.
 Working knowledge of 3G/4G signaling services, GPRS exchange services, voice services.
 Experience of voice protocols such as SIP and ISUP.
 An effective communicator with strong team management, analytical and problem-solving skills.

CORE COMPETENCIES
 Strong understanding of TCP/IP and OSI network models.
 Routing Protocols like EIGRP, OSPF, BGP.
 LAN Switching- VLAN, Trunks, Ether- Channels, VTP, STP, Port Security, Inter-VLAN routing, DHCP.
 Working knowledge of F5 Load Balancer- LTM and DNS.
 Working knowledge of Viptela SDWAN.
 Experience of working on tools such as Solar Winds, EMC Smarts, Bluecat, HPNA, Wireshark, Netscout.
 Experience of voice protocols such as SIP, ISUP.

 Experience of telecom protocols such as MAP, SCCP, Diameter.

 Possess strong analytical, troubleshooting and customer service skills.
 Completed CCNA- CSCO13299781.

Work Experience:

Jul 2022: Senior Network Consultant at NSC Global

 Part of GNOC L3 team managing multiple customers.
 Experience with F5 LTM and GTM devices.
 Managing and troubleshooting VIP, pools, nodes, health monitors, profiles etc.
 Managing SSL certificates on the F5 BIG-IP platform.
 Responsible for upgrading F5 devices- vcmp host and vcmp guests (LTM/GTM).
 Creating topology records for DNS, capturing logs and troubleshooting DNS queries.
 Management of devices on Cisco ACS.
 Working on routers such as Cisco ASR 1001, ISR 4331, ATT Vyatta routers.
 Basic working on PA firewall.
 Handling client calls and discussing ideas to improve performance and security.
April 2019- Jun 2022: NOC Team Lead at project iBasis, HCL Technologies
 Good understanding of the SDWAN platform specifically Viptela SDWAN.
 Exposure on Viptela SDWAN Architecture-vManage, vBond, vSmart and vEdge.
 Handling customer issues with IP Networking, Routing and Switching.
 Worked on routers such as 2611, 2811, 4331, 7609, ASR- 1001,9001,9010.
 Troubleshooting alarms for BGP peering between various customers. Engaging customers and transmission
providers.
 Troubleshoot Network hard down and reachability issues.
 Troubleshoot low browsing speed on customer links and roaming partners.
 Working with engineering on path manipulation, new prefixes addition and design improvement.
 Managing planned activities.
 Solving mobile signaling issues for LTE signaling exchange.
 Solving issues related to SCCP and MTP failures.
 Customer complaints management, interacting with customers, understanding the requirements and providing
the solutions to the customers.
 Responsible for monitoring network performance.
 Preparing Standard Operating Procedures for different scenarios and updating run book.
 Documentation and generation various reports including daily reports/monthly reports.
 Handling client calls.

Feb 2019- April 2019: Internal Academy

May 2015- Feb 2019: Network Analyst at project iBasis, HCL Technologies
 Solving all types of international call issues related to voice, data and fax.
 Troubleshooting customer voice IPs reachability from SBC.
 Working on VOIP Protocols like SIP (Session Initiation Protocol).
 Taking signaling (SIP/ISUP) traces on protocol analyzer for call analysis.
 Configuration of vlan, vtp, ether channels, intervlan routing on L3 switches.
 Troubleshooting customer connectivity on IPsec, BGP, MPLS.
 Raising tickets with ISPs and Device vendors for any software failure and coordinating with them to resolve the
issue.
 Coordination with International Carriers like BT, Syniverse for circuit failure/routing issues.
 Call Features and codec selections.
 Work on Sonus GSX to investigate E1 related issues.
 H2H testing with other operators to check voice quality & CDR matching.
 Proactively monitoring all the quality parameters such as ASR, ACD, NER for both inbound traffic and outbound
traffic.
 Sharing technical knowledge and adhering to quality processes to ensuring team objectives are met.
Nov 2012- May 2015: Customer Support Executive at project SAT, HCL Technologies
 Handling customer complaints and escalation calls.
 Interacting with Clients for updating the Knowledge Base Tool.
 Manage customer blockings on portal due to Finance issues.
 Opening vendor tickets.
 Preparing reports for daily/weekly calls.

July 2012-Aug 2012 Worked with WTS Technologies Pvt. Ltd. as CCNA Trainer.
 Worked as a Trainer on IP addressing, Subnet Masking, TCP/IP Protocols, LAN & WAN Networks, Security.

July 2010- Sep 2011 Worked with Trident Techlabs Pvt. Ltd. as Sales Engineer.
 Worked as a Sales Engineer (EDA) on the Mentor Graphics software platform (Modelsim, Precision Synthesis,
Questa), VLSI Trainer Kits (FPGA & CPLD), on Virtual Instrumentation (National Instruments software LabVIEW)
and some other EDA software like Tanner, PSIM etc.

Achievement:

 Awarded with highest rating- Distinguished Performer by HCL for consecutive 5 years.

Educational Degrees:

 B-Tech in Electronics and Instrumentation from Anand Engineering College, Agra (U.P.)
from Uttar Pradesh Technical University with 68%.
 Senior Secondary from Kendriya Vidyalaya, Sultanpur (U.P.) with 81.2%.
 High School from Stella Marris Convent School, Sultanpur (U.P.) with 82%.
Anand Engineering College, Agra (U.P.)

Personal details

Date of Birth : 27 October 1987

Nationality : Indian
Marital Status : Married
Languages : English, Hindi
Current Address : B-147/1, Lane No. 8, Shaheen Bagh, New Delhi- 110025
Permanent Address : 1166/1, Sirwara Road, Civil Lines, Sultanpur (U.P.)- 228001
Mobile : +91-9540495127
Email ID : hasan27fahad@gmail.com

Place: Delhi
Signature
Date: - (Hasan Fahad)