JEFF STONE

613 Brock Ave

Toronto, ON

M6H 3N9

(647) 456-5092

jeffmstone@gmail.com

A passionate, self-motivated administrative professional who values communication

and follow through. I am a dedicated team player with an insatiable enthusiasm for
problem solving and organization.

EDUCATION
UNIVERSITY OF REGINA, REGINA SASKATCHEWAN (2009)
Bachelor of Fine Art - Acting, Graduated on the Deans List

EXPERIENCE
TD CANADA TRUST, KING AND BAY TORONTO
Customer Relations Coordinator (Jun 2012 Jul Present)

First point of contact for all supply needs within the branch. Familiar with
keeping an office environment properly stocked with stationary
Demonstrating strong organizational skills by maintaining accurate records of
customer pick-ups, safety deposit box records, and incoming and outgoing
mail.
First point of contact for new and current customers. Responsible for providing
a warm welcome and a fond farewell for all visitors to the branch.
Responsible for planning events including: customer connection days,
employee appreciation events, lunches for executives. Etc.
Organizing and filing of financial documents including mutual fund files,
safety deposit boxes, mortgage discharge statements

TD CANADA TRUST, KING AND BAY TORONTO

Customer Service Representative (Jan 2011 Jun 2012)

Provided exceptional customer service to clients, while processing their

transactions in an efficient, accurate and friendly manner
Target and respond to the clients needs, identify opportunities to promote
and provide advice on TDCT products and services, while assisting in the sales
referral process
Plan and execute Customer Experience event days at branch level,
coordinating the theme with marketing department

24/7 INTOUCH
Technical Support / Help Desk

Installed and configured desktop computers for a call center.

Troubleshot and resolved ticket based issues.
Escalated issues to higher level support as required.
Provided technical support for various in house software applications.
Provided hardware support for devices such as printers, scanners, fax
machines, telephones, telecoms and mobile devices.

REFERENCES AVAILABLE UPON REQUEST