CHRISTOPHER JOHNSTON

Customer Service Professional

Burlington, ON L7P4M6

christopherlawrencejohnston@gmail.com

2894004867

Customer service representative with over 10 years of experience in telephone, computer, and in person service.
Experience with sales, troubleshooting, tech support, web support, and customer care. Knowledgeable with major customer
service software and adapting technologies, as well as handling customer needs in a professional manner. I am hoping to
use this experience to attain employment in an exciting role as a service professional.

PERSONAL DETAILS

Highest Level of Education: DCS / DEC

WORK EXPERIENCE

Audio Production Engineer & Consultant

Lawrence Johnston Levels Engineering - Burlington, ON
November 2009 to January 2019
This business was established in 2009, with the intention to provide specialty services in the post-production audio
engineering needs for the Film and Music industries. This was a contract and project-based business. Providing expertise
in the areas of audio analysis, film and audio editing, installation of equipment, and audio engineering in a professional
studio setting. 

Key achievements ∙ Developed this business over nearly a decade and created a large and diverse client base. 

• Worked in a highly flexible work environment that provided change, challenge, and consistency. 
• Steadily provided and demonstrated on-time delivery for projects with a focus on meeting all deadlines. 
• Provided in-studio service and production work for Juno nominated artists.

Inventory Manager
Dura Edge Incorporated - Brampton, ON
March 2014 to March 2016
Hired to establish a more efficient inventory control system and alert system to proactively address shortage issues. 

This included replenishing, shelving, and shipping stock items. Keeping the stock programs up to date and in sync with
digital inventory programs. Managed multiple product lines in a demanding and ever-changing environment, meeting
deadlines on a consistent basis. 

Key achievements ∙ Developed and established a more business and client-friendly communications network. Using
modern analytics to more accurately gauge employee efficiency. 

• Worked with a team to develop new service delivery integration of business needs for customers. Updating client care
software and finding efficiencies to increase productivity.

Client Services Analyst

TD Bank Insurance Meloche Monnex - Toronto, ON
November 2007 to December 2008
TD Meloche Monnex services clients who have home and auto insurance policies through Meloche Monnex. Duties
included filing accident claims, giving quotes to potential clients, and providing the policyholder answers to any questions
they may have about their coverage. This position was lost due to the 2008 mortgage crisis because of instability in the
banking and insurance industry that included TD Bank among all other Canadian banks. 

Key achievements ∙ Obtained the Registered Insurance Broker of Ontario (RIBO) license. 

• Met and exceeded performance expectations for this role. 

• Provided coverage advice through email and telephone via multiple customer services software systems. 
• Positively and successfully represented a globally iconic financial institution.

EDUCATION

College Degree in Law and Security Administration and Loss Prevention

Sheridan College - Oakville, ON
September 1995 to April 1997

Royal Conservatory of Music - Toronto, ON

1996

SKILLS

• Customer Service (10+ years)

• Call Center (10+ years)
• Customer Support (10+ years)
• Customer Care (10+ years)
• CSR
• Mircosoft Office Products (10+ years)
• Web Design (5 years)
• Customer Service support software (10+ years)
• Social Media Marketing (10+ years)
• Windows Products (10+ years)
• Sales Management (2 years)
 ADDITIONAL INFORMATION

Registered Insurance Broker of Ontario License (RIBO) 

Years held: 2007-2008