TELECOMMUNICATIONS CONSULTANT RESUMÉ

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Debrah A Duncan
P. O. Box 821
Bokeelia, Fl 33922
239-283-7508
debbie@jcduncanassoc.com

OBJECTIVE : Acquire a position in Telecommunications Operation or Customer Service

where I can maximize my people skills and my telecommunications knowledge to
introduce new ideas and to solve problems by offering solutions to better the
telecommunications department and assist in the growth of the company..

SUMMARY: Offering over 26 years experience in the Telecommunications Industry.

Started out in the Paging (beepers) industry, then added Answering Service and the
earlier forms of Voice Mail Equipment., Became proficient in Telephone Key Systems,
PBXs and their peripheral equipment, Internet and their peripheral equipment. Became
very strong in the Long Distance Services, the Local Telephone Services, the Internet
Services and the Operator Services provided by both the LECs (Local Exchange Carriers)
and the CLECs (Competitive Local Exchange Carriers) to, and including, consultant
advice for the Hospitality Industry and General Businesses.

Have the ability to analyze customer’s telecom bills, to research, propose solutions,
develop good rapport and bring ideas and solutions to the end user from Implementation
of services to closure.

PROFESSIONAL EXPERIENCE (as a Telecommunications Consultant)

TCCI, dba JC Duncan & Associates, Bokeelia, Fl 1990 - Present

Title : Vice President of Operations.
Job Description : In charge of expanding, maintaining and overseeing customer base.
Duties :
• Keeping customers up to date on new products and/or services.
• Coordinating all installations between customer and service provider.
• Managing and resolving all “Trouble Tickets”.
• Supervised 7 in-house employees and the production of 8 outside sales
representatives.
• Acted as trouble shooter for over 450 accounts, small and large hotels, up
to 1,000 rooms.
Accomplishments :
• Brought in and managed major accounts ,
o Royco Hospitality with 112 hotels.
o Elite Hospitality with 15 hotels.
o Forbes Hamilton Hospitality with 15 hotels.
o Impact Properties with 8 hotels.
o TransInns Hospitality with 21 hotels.
o Ocean Waters with 25 hotels
 • Over 1,000 accounts became customers who were referred to me because of the
kind and quality of service that I insist on providing.
• Was sought out and published in Strathmore’s “Who’s Who of America” for
accomplished women in a small business.

TELECOMMUNICATIONS CONSULTANT RESUMÉ

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Westside Communications dba Gencall, Tampa, Fl _1984 to 1990

Title : Operations Manager
Job Description : Overseeing start-up operation.
• Manager, in charge of instituting a Telemarketing program to produce leads for
outside sales.
• Manager, for inside office staff and outside sales personnel.
• Ran and developed promotions and ads for Telemarketing Personnel.
Accomplishments
• Within the 1st year of operation, Gencall exceeded the number of net pagers
(beepers) in circulation of any other pager company in the entire Tampa Bay area
without the help of the “Yellow Pages”.

IQ Network, Aurora, IL 1981 to 1984

Title : Sales and Telemarketing Manager
Job Description : Hired to develop and orchestrate Telemarketing and Sales
Department
• Services offered to the hospitality and to the general business industry :
o Pager Rentals
o Voice Mail Boxes
o Answering Service
o Long Distance Service
o Telephone Key System (1A2, 6A2, 10A2, etc. No ESS available).
o PBX Systems
o IMTF Mobile Phones (prior to cellular)
o Office Space Rentals with Conference Room, Office Equipment and
Receptionist.
• Generated and closed leads for inside and outside sales.
• Developed reports to that generated cost per sale ratio.
Accomplishments
• Was instrumental in opening franchises in Grand Rapids, Michigan and downtown
Chicago.

Graphic Scanning dba Radio Relay, Westchester IL 1975 to 1981

Title : Sales and Telemarketing Manager.
Job Description : Hired as Telemarketing Rep to generate leads for outside sales.
Evolution :
 • Moved to Manager to reconstruct, develop and increase overall production of
Telemarketing sales nationwide.
• Wrote a Telemarketing Manual that was distributed and utilized to 75 other cities.
• Won Telemarketing Awards for increased number of sales throughout the other75
cities

ADDITIONAL INFORMATION : By the time I was 16, I was on my own. I had an

apartment in Berwyn, IL, a full time job and was a straight “A” honor student at Morton
High School in Cicero, Illinois.
Education
• Graduated early in the Senior year from Sterling Morton High School, Cicero, IL in
1977.
• Attended Sales and Marketing courses with hands-on seminars and training
through ICAN, Unlimited in Chicago that also included Public Speaking.
• Attended a Mitel (PBX Manufacturer) training course in Chicago.
• Attended several training programs provided by IPXs, Illinois Bell, Ameritech, MCI,
AT&T, GTE, Paetec, Nuvox and other CLEC’s.