Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of

Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the
US, as well as from comprehensive Work-from-Home environments, where client-permitted. We
are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the
Philippines. We have 15-years’ experience delivering intelligent contact center and
back-office functions for global businesses across many industries including
telecommunications, banking and financial services, insurance, media, education and retail.
We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to
Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for
strong candidates to join our team and partner with one of the biggest cloud communications
companies in the world - RingCentral. We value our employees highly and, as such, offer
excellent career development programs and competitive compensation and benefits packages.

RingCentral is the global leader in cloud-based communications and collaboration software. We

are fundamentally changing the nature of human interaction—giving people the freedom to
connect powerfully and personally from anywhere, at any time, on any device. We’re a $1.5
billion company that’s growing at 30+% annually and we’re expanding our Global Service and
Support (GSS) Team to make sure we stay ahead of the competition.

Acquire BPO is currently looking for Implementation Express to support RingCentral

An Implementations Express Agent is responsible for assisting newly signed up customers in

configuring basic account and phone systems set-up. An Implementations Express Agent
demonstrates expertise and proficiency in most of the skill sets utilized within the Contact
Center. He/she adheres to schedules, guidelines, and requirements in accordance with the
Company’s set policies and procedures.

To succeed in this role you must have experience in:

• Receives transferred calls of newly signed up customers from Sales.

• Sets expectations that the transaction is not a User Training but a basic account set up
only.

• Walks the customer through the Express Set Up, and probes for other basic account
set up needs.
 • Configures basic user set up, such as Call Forwarding, Notifications, Greetings,
etc.

• Educates customers on VOIP readiness: Sends and ensures the use of the
Network Configuration Checklist.

• Provisions and sets up RC-supported desk phones .

• Introduces new applications such as Desk Phones, Mobile App, Desktop App
RC Meetings, and Glip by RC.

• Positions the value of Implementation, and encourages customers to show up on

their scheduled Implementation Appointments.

• Confirms and/or schedules Implementation Appointments.

• Walks customers through the Community Website and assists them with the sign
up process.

• Updates the Implementation Status, and documents the call in SFDC.

• Ensures resolution and customer satisfaction, and gains agreement with the
customer to close the case.

Desire Qualification

· College level

· At least 2-3 years of working experience in Technical Support is required for this position

· Preferable with experience in chat, handling multiple windows

· Excellent English communication skills

· Basic Knowledge on VOIP, networking, routers and modems

· Strong customer service orientation

· Experience configuring, updating and supporting VOIP solutions in a multi-location

environment is a plus

· Ability to work efficiently in a highly demanding, team-oriented and fast paced environment

· Networking, IT or telecommunications certification is a plus

· Applicants must be amenable to work at night

What we offer:

We offer all the work/life benefits you could ever want, (and none of the micromanagement.)

● Flexible work arrangement (Hyrbid Set Up)

● Comprehensive HMO package (medical and dental)
● Personal Time Off Leaves
● Quarterly Performance Bonus
● Employee Assistance and Wellness Programs

To know more about the Acquire-RingCentral Manila collaboration, you may visit
www.ringcentral.com.ph

By completing your application for this role, you:

● Agreed that the information collected through this site will only be processed with your prior consent and
for the purpose of facilitating your employment opportunities
● Have read and agreed to our Data Privacy Policy