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  • Pre Intermediate 4 Writing - Letter of Complaint

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    NesmaMAwad
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    The document provides instructions for writing a letter of complaint to the British Council about intensive English courses. It lists three potential complaints: 1) intensive courses being held all year instead of just before and after Ramadan, 2) dissatisfaction with teaching quality and course book for a specific course, and 3) being told by customer service that a 7:45 class at one's level is not available when trying to reserve for the next level. It advises to plan the letter by considering the reason for writing, who it is addressed to, how to structure it with an introduction, body paragraphs on the topic and complaint, and conclusion with an expected resolution. Blank spaces are provided to write the draft letter.

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    The document provides instructions for writing a letter of complaint to the British Council about intensive English courses. It lists three potential complaints: 1) intensive courses being held all year instead of just before and after Ramadan, 2) dissatisfaction with teaching quality and course book for a specific course, and 3) being told by customer service that a 7:45 class at one's level is not available when trying to reserve for the next level. It advises to plan the letter by considering the reason for writing, who it is addressed to, how to structure it with an introduction, body paragraphs on the topic and complaint, and conclusion with an expected resolution. Blank spaces are provided to write the draft letter.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    43 views2 pages

    Pre Intermediate 4 Writing - Letter of Complaint

    Uploaded by

    NesmaMAwad
    The document provides instructions for writing a letter of complaint to the British Council about intensive English courses. It lists three potential complaints: 1) intensive courses being held all year instead of just before and after Ramadan, 2) dissatisfaction with teaching quality and course book for a specific course, and 3) being told by customer service that a 7:45 class at one's level is not available when trying to reserve for the next level. It advises to plan the letter by considering the reason for writing, who it is addressed to, how to structure it with an introduction, body paragraphs on the topic and complaint, and conclusion with an expected resolution. Blank spaces are provided to write the draft letter.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Pre Intermediate 4

    Writing letter of complaint


    Write a letter of complaint to the British Council. Choose one of the following
    complaints.
    Complaint 1

    The British Council decided to have intensive courses for the


    entire year and not just before and after Ramadan. This is
    difficult for you for a number of reasons.

    Complaint 2

    You are not happy with the quality of teaching and the
    course book in a specific course.

    Complaint 3

    You went to reserve for the next level. The customer


    services agent told you that there isnt a 7.45 class for your
    level.

    Planning
    Think about the following before you write
    1.
    2.
    3.
    4.

    What is your reason for writing?


    Do you know the person you are writing to?
    How would you begin and end the letter?
    How many paragraphs should you write? What should the topic of each
    one be?
    5. What would you expect the British Council to do?

    Notes (Optional)
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    Start writing your letter.

    Pre Intermediate 4
    Writing letter of complaint
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