Hotel Opening Checklist

Memorable Solutions
Hotel Pre-Opening Template

ID
Task Name
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
A&G
Controls
Insurance
Determine Insurance Needs
Research Insurance Providers
Select Insurance Providor(s)
Ensure insurance is activated
Purchasing & Receiving
Implement purchase order system
Develop Inventory Management Reports
Payroll
Establish payroll procedures
SOP's
Develop A&G SOP's
Accounting Manual
Establish hotel credit policy and procedures
Develop internal forms
Set-up Cash Deposit Procedures
Banking
Set-up bank accounts
Set-up credit card agreements
Obtain licenses and permits
Liquor License
Business Licenses
Environmental Permits
Sales Tax Permit
Third Party Agreements
Leases
Retail
Develop Standards of Performance
Develop RFP
Release RFP
RFP Deadline
Lesee Selected
Lease executed
Employee Orientation
F&B
Develop Standards of Performance
Develop RFP
Release RFP
RFP Deadline
michaelchaffin.com
Duration
146 days
60 days
22 days
5 days
10 days
5 days
2 days
30 days
30 days
10 days
10 days
10 days
30 days
30 days
30 days
30 days
30 days
30 days
10 days
5 days
10 days
60 days
60 days
30 days
30 days
30 days
116 days
116 days
116 days
10 days
1 day
10 days
45 days
10 days
30 days
10 days
116 days
10 days
1 day
10 days
45 days
Page 1
Start
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/8/04
Thu 1/22/04
Thu 1/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Fri 1/16/04
Fri 1/30/04
Fri 4/2/04
Fri 4/16/04
Fri 5/28/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Fri 1/16/04
Fri 1/30/04
Finish
Thu 7/22/04
Wed 3/24/04
Fri 1/30/04
Wed 1/7/04
Wed 1/21/04
Wed 1/28/04
Fri 1/30/04
Wed 2/11/04
Wed 2/11/04
Wed 1/14/04
Wed 1/14/04
Wed 1/14/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 1/14/04
Wed 1/7/04
Wed 1/14/04
Wed 3/24/04
Wed 3/24/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Thu 6/10/04
Thu 6/10/04
Thu 6/10/04
Wed 1/14/04
Thu 1/15/04
Thu 1/29/04
Thu 4/1/04
Thu 4/15/04
Thu 5/27/04
Thu 6/10/04
Thu 6/10/04
Wed 1/14/04
Thu 1/15/04
Thu 1/29/04
Thu 4/1/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
4
5
6
30
31
32
33
34
35
38
39
40
Memorable Solutions

ID
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
Task Name
Duration
Lesee Selected
Lease executed
Employee Orientation
Financial Reporting
Daily Revenue Report
Daily Labor Report
Period Financial Statements
Period Ending Management Report
Planning
Proforma
Annual Strategic Plan
Complete First Year Operating Budget
Complete Pre-opening Budget
Develop forecasting program
3 Day Forecast (Rooms)
10 Day Forecast (Rooms and F&B)
Weekly Forecast (Total Property)
IT
Manual Back Up - SOP's
Timekeeping System
Telephone System
Simplex
Payroll System
OCV
Back Office System
Sales/Catering System
PMS
POS
Systems
PMS
Develop RFP
Develop Business Process
Determine Workstations: Amount and Location
Determine Budget
Release RFP
RFP Deadline
System Selected
System Specifications Determined
System Installed & Tested
System Training
POS
michaelchaffin.com
10 days
30 days
10 days
30 days
5 days
5 days
10 days
30 days
89.01 days
30 days
30 days
30 days
30 days
30 days
5 days
5 days
30 days
146 days
66 days
10 days
10 days
10 days
10 days
10 days
10 days
10 days
10 days
10 days
146 days
146 days
20 days
10 days
5 days
5 days
1 day
30 days
5 days
5 days
75 days
10 days
146 days
Page 2
Start
Fri 4/2/04
Fri 4/16/04
Fri 5/28/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Fri 3/19/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04
Fri 3/19/04
Fri 3/26/04
Fri 7/9/04
Thu 1/1/04
Finish
Thu 4/15/04
Thu 5/27/04
Thu 6/10/04
Wed 2/11/04
Wed 1/7/04
Wed 1/7/04
Wed 1/14/04
Wed 2/11/04
Wed 5/5/04
Wed 2/11/04
Wed 3/24/04
Wed 5/5/04
Wed 2/11/04
Wed 2/11/04
Wed 1/7/04
Wed 1/7/04
Wed 2/11/04
Thu 7/22/04
Thu 4/1/04
Wed 1/14/04
Wed 1/14/04
Wed 1/14/04
Wed 1/14/04
Wed 1/14/04
Wed 1/14/04
Wed 1/14/04
Thu 4/1/04
Wed 1/14/04
Thu 7/22/04
Thu 7/22/04
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 3/25/04
Thu 7/8/04
Thu 7/22/04
Thu 7/22/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
41
42
43
51
52
78
73
74
72
76
77
78
79
80
Memorable Solutions

ID
Task Name
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
michaelchaffin.com
Duration
Develop RFP
Determine Budget
Release RFP
RFP Deadline
System Selected
System Training
Keylock System
Develop RFP
Determine Budget
Release RFP
RFP Deadline
System Selected
System Training
Back-Office System
Develop RFP
Determine Budget
Release RFP
RFP Deadline
System Selected
System Training
Entertainment System
Television
Develop RFP
Determine Budget
Release RFP
RFP Deadline
System Selected
20 days
10 days
5 days
5 days
1 day
30 days
5 days
5 days
75 days
10 days
146 days
20 days
10 days
5 days
5 days
1 day
30 days
5 days
5 days
75 days
10 days
146 days
20 days
10 days
5 days
5 days
1 day
30 days
5 days
5 days
75 days
10 days
146 days
146 days
20 days
10 days
5 days
5 days
1 day
30 days
5 days
Page 3
Start
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04
Fri 3/19/04
Fri 3/26/04
Fri 7/9/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04
Fri 3/19/04
Fri 3/26/04
Fri 7/9/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04
Fri 3/19/04
Fri 3/26/04
Fri 7/9/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04
Finish
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 3/25/04
Thu 7/8/04
Thu 7/22/04
Thu 7/22/04
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 3/25/04
Thu 7/8/04
Thu 7/22/04
Thu 7/22/04
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 3/25/04
Thu 7/8/04
Thu 7/22/04
Thu 7/22/04
Thu 7/22/04
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
84
85
83
87
88
89
90
91
95
96
94
98
99
100
101
102
106
107
105
109
110
111
112
113
118
119
117
121
122
Memorable Solutions

ID
Task Name
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
michaelchaffin.com
Duration
System Training
Music
Develop RFP
Determine Budget
Release RFP
RFP Deadline
System Selected
System Training
Timekeeping System
Develop RFP
Determine Budget
Release RFP
RFP Deadline
System Selected
System Training
Telephone System
Develop RFP
Determine Budget
Release RFP
RFP Deadline
System Selected
System Training
Connectivity (Guest & Admin)
Develop RFP
Determine Budget
5 days
75 days
10 days
146 days
20 days
10 days
5 days
5 days
1 day
30 days
5 days
5 days
75 days
10 days
146 days
20 days
10 days
5 days
5 days
1 day
30 days
5 days
5 days
75 days
10 days
146 days
20 days
10 days
5 days
5 days
1 day
30 days
5 days
5 days
75 days
10 days
146 days
20 days
10 days
5 days
5 days
Page 4
Start
Fri 3/19/04
Fri 3/26/04
Fri 7/9/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04
Fri 3/19/04
Fri 3/26/04
Fri 7/9/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04
Fri 3/19/04
Fri 3/26/04
Fri 7/9/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04
Fri 3/19/04
Fri 3/26/04
Fri 7/9/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Finish
Thu 3/25/04
Thu 7/8/04
Thu 7/22/04
Thu 7/22/04
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 3/25/04
Thu 7/8/04
Thu 7/22/04
Thu 7/22/04
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 3/25/04
Thu 7/8/04
Thu 7/22/04
Thu 7/22/04
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 3/25/04
Thu 7/8/04
Thu 7/22/04
Thu 7/22/04
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
123
124
125
129
130
128
132
133
134
135
136
140
141
139
143
144
145
146
147
151
152
150
154
155
156
157
158
162
163
Memorable Solutions

ID
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
Task Name
Duration
Release RFP
RFP Deadline
System Selected
System Training
Group/Catering Sales Management System
Develop RFP
Determine Budget
Release RFP
RFP Deadline
System Selected
System Training
Secondary System
Develop RFP
Determine Budget
Release RFP
RFP Deadline
System Selected
System Training
Develop comment card/guest feedback program
Determine survey sources/review samples
Develop comment forms
Develop survey procedures/system
Print comment cards/forms
Printed Materials
Business Cards
Payroll Checks
AP checks
Purchase Requisitions/Orders
Human Resources
Staffing
Organization
1 day
30 days
5 days
5 days
75 days
10 days
146 days
20 days
10 days
5 days
5 days
1 day
30 days
5 days
5 days
75 days
10 days
146 days
20 days
10 days
5 days
5 days
1 day
30 days
5 days
5 days
75 days
10 days
45.05 days
15 days
5 days
30 days
25 days
30 days
30 days
30 days
30 days
30 days
145 days
130 days
30 days
michaelchaffin.com
Page 5
Start
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04
Fri 3/19/04
Fri 3/26/04
Fri 7/9/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04
Fri 3/19/04
Fri 3/26/04
Fri 7/9/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Fri 1/30/04
Fri 3/12/04
Fri 3/19/04
Fri 3/26/04
Fri 7/9/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/22/04
Thu 1/22/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Finish
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 3/25/04
Thu 7/8/04
Thu 7/22/04
Thu 7/22/04
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 3/25/04
Thu 7/8/04
Thu 7/22/04
Thu 7/22/04
Wed 1/28/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 3/25/04
Thu 7/8/04
Thu 7/22/04
Thu 3/4/04
Wed 1/21/04
Thu 1/22/04
Thu 3/4/04
Thu 2/26/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 7/21/04
Wed 6/30/04
Wed 2/11/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
161
165
166
167
168
169
173
174
172
176
177
178
179
180
184
185
183
187
188
189
190
191
194
195
195
Memorable Solutions

ID
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
Task Name
Duration
Develop Organizational Chart

Develop Staffing Guide
Develop Hiring Schedule
Customize Position "Must" Lists
Customize Position Job Descriptions
Develop Incentive Plans
Leadership Team
Sales Managers/Reservation Sales Agents
Managers
Employees
Develop reward/recognition programs for hourly employees
Recruitment
Management
Hire Senior Management Team
Select Search Firm(s)
General Manager
Director of Operations
Director of Rooms
Director of F&B
Spa Director
Hotel Controller
Chief Engineer
Revenue Manager
Director of Human Resources
Director of Sales & Marketing
Hire Department Heads
Select Search Firm(s)
Purchasing Manager
Front Office Manager
Executive Housekeeper
Food & Beverge Operations Manager
Banquet Manager
Beverage Manager
Executive Chef
Spa Manager
Accounting Manager
Hire Junior Managers
Rooms
Assistant Front Office Manager
Guest Service Manager
Chef Concierge
michaelchaffin.com
30 days
30 days
18 days
5 days
5 days
30 days
30 days
30 days
10 days
10 days
30 days
130 days
130 days
130 days
10 days
120 days
90 days
90 days
90 days
90 days
90 days
90 days
90 days
90 days
90 days
70 days
10 days
60 days
60 days
60 days
60 days
60 days
60 days
60 days
60 days
60 days
130 days
130 days
30 days
30 days
30 days
Page 6
Start
Thu 1/1/04
Thu 1/1/04
Sun 1/4/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/1/04
Thu 1/15/04
Thu 1/15/04
Thu 1/15/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/15/04
Thu 1/15/04
Thu 1/15/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/15/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 5/20/04
Thu 5/20/04
Finish
Wed 2/11/04
Wed 2/11/04
Wed 1/28/04
Wed 1/7/04
Wed 1/7/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 1/14/04
Wed 1/14/04
Wed 2/11/04
Wed 6/30/04
Wed 6/30/04
Wed 6/30/04
Wed 1/14/04
Wed 6/30/04
Wed 5/5/04
Wed 5/19/04
Wed 5/19/04
Wed 5/19/04
Wed 5/5/04
Wed 5/5/04
Wed 5/5/04
Wed 5/5/04
Wed 5/5/04
Wed 4/7/04
Wed 1/14/04
Wed 4/7/04
Wed 4/7/04
Wed 4/7/04
Wed 4/7/04
Wed 3/24/04
Wed 3/24/04
Wed 4/7/04
Wed 4/7/04
Wed 3/24/04
Wed 6/30/04
Wed 6/30/04
Fri 6/4/04
Wed 6/30/04
Wed 6/30/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
220
220
220
220
220
220
220
220
220
220
232
232
232
232
232
232
223
223
223
Memorable Solutions

ID
Task Name
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
michaelchaffin.com
Duration
Assistant Executive Housekeeper
30 days
130 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
60 days
60 days
60 days
60 days
49 days
60 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
F&B
Banquet Manager
Restaurant Manager
Dining Room Chef
Banquet Chef
Garde Manager
Demi Chef
Pastry Chef
A&G
Night Manager
A&S
Reservation Sales Manager
Hire Sales Managers
Director of Catering
Senior Sales Manager
Executive Meeting Manager
Hire Catering Assistant
Conference Service Manager
Supervisors
Rooms
Front Office Supervisor
Housekeeping/Floor Supv
Housekeeping/Turndown
Housekeeping/Night
Bell Captain
Chef Concierge
Reservation Sales Coordinator
Food & Beverage
Dining Room Supervisor
Maitre De
Room Service Captain
Banqet Captain
Beverage Supervisor
Cafeteria Supervisor
Head Houseperson (Banquets)
A&G
Executive Administrative Assistant
Accounting
Credit Supervisor
Lead Night Auditor
Page 7
Start
Thu 5/20/04
Thu 1/1/04
Thu 5/20/04
Thu 1/1/04
Thu 5/20/04
Thu 1/1/04
Thu 5/20/04
Thu 5/20/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Finish
Wed 6/30/04
Wed 6/30/04
Wed 6/30/04
Mon 6/7/04
Wed 6/30/04
Tue 6/29/04
Wed 6/30/04
Wed 6/30/04
Tue 6/29/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 3/24/04
Wed 3/24/04
Wed 3/24/04
Wed 3/24/04
Tue 3/9/04
Wed 3/24/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
223
224
224
224
224
224
224
224
Memorable Solutions

ID
Task Name
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
michaelchaffin.com
Duration
Security
Security Supervisor
R&M
Engineering Supv
Engineering Administrative Assistant
Spa
Spa Supervisor
Hourly
Rooms
Front Office
Receptionist
Telephone
Bell Attendant
Door Attendant
Driver
Valet Office Attendant
Valet
Concierge
Night GSA/Night Auditor
Housekeeping
Room Attendant
Housekeeping Clerk
House Person
Room Attendant
Floor Care Attendant
Public Area Attendant
Turndown Attendant
Night Cleaner
Uniform Attendant
Laundry
Laundry Attendant
F&B
Casual Restaurant
AM Host/Hostess
AM Server
AM DRA
PM Host/Hostess
PM Server
PM DRA
Fine Dining Restaurant
Sommelier
30 days
30 days
30 days
30 days
30 days
30 days
30 days
45 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
45 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
45 days
45 days
Page 8
Start
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Finish
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 3/3/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 3/3/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 3/3/04
Wed 3/3/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
Memorable Solutions

ID
Task Name
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
michaelchaffin.com
Duration
Waiter
DRA
Host/Hostess
Back Waiter
Afternoon/High Tea
Runner
Server
Culinary
Banquet Cook
Prep Cook
Pantry Cook
Pastry Cook
Demi Cook
AM Cook
PM Cook
Banquet Cook
Cafeteria Attendant
Buffet Attendant
Beverage
Bartender
Barback
Cocktail Server
Banquets
Server
Houseperson
Temporary Staff
In-Room Dining
Server
Coordinator
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
45 days
30 days
Spa
Receptionist
Therapists
R&M
Engineer I
Engineering II
Engineering III
HVAC
Painter
Preventative Maintenance Tech
A&G
Security
Page 9
Start
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Finish
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 3/3/04
Wed 2/11/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
Memorable Solutions

ID
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
Task Name
Duration
Security Officer
Security Office Attendant
Accounting
Night Auditor
Accounts Payable
Accounts Receivable
General Cashier
Payroll/Benefits
Income Auditor
Purchasing & Receiving
Receiving/Storeroom Clerk
30 days
30 days
45 days
45 days
45 days
45 days
45 days
45 days
45 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
56 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
A&S
Catering Administrative Assistant
Sales Administrative Assistant
Reservations
Reservations Sales Agent
SOP's
Discipline/House Rules
Vacation
Evaluation and Merit Increases
Attendance
Leave of Absence
Report in Pay/On-Call
Dress Code
Uniform/Badge/Material/Equipment Issue
Flowers for Ill or Deceased Family Members
Bereavement
Jury Duty
MOD
Pay Policy
Education Assistance
Holiday Policy
Sexual Harassment
At Will Employment
Employment of Relatives
Associate Status
Employee Requisition
Job Posting/Internal Transfer Procedure
Termination
Lay-off/Recall
Bridge of Service
michaelchaffin.com
Page 10
Start
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Finish
Wed 2/11/04
Wed 2/11/04
Wed 3/3/04
Wed 3/3/04
Wed 3/3/04
Wed 3/3/04
Wed 3/3/04
Wed 3/3/04
Wed 3/3/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Thu 3/18/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
Memorable Solutions

ID
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
Task Name
Duration
Hours of Work
Time Clocks/Time Keeping
Solicitation
Associate Liaisons
Military Leave
Worker's Compensation Leave
FMLA Leave
Personal Leave
Email/Vmail
School Leave
Computer Equipment
Confidentiality
Reward & Recognition Program
Incorporate Parent Company SOP's
Develop MDSD Books/Procedures
Develop Internal HR Related Forms
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
56 days
145 days
145 days
5 days
20 days
30 days
60 days
30 days
30 days
70 days
20 days
20 days
20 days
20 days
39 days
30 days
30 days
30 days
30 days
30 days
39 days
39 days
39 days
30 days
30 days
30 days
Training
Service
Develop Service Standard Philosophy
Purchase Standards Manual
Customize Standards Manual
Develop Service Standards by Department/Position
Develop Job Skill Training by Department
Develop associate handbook
Sales and Catering Training
Develop Sales Training Program
Conduct Sales Training Program
Develop Catering Training Program
Conduct Catering Training Program
Management Training
Company Orientation
Interview/Recruitment Training
Team Building/Building an Effective Team
Train the Trainer (Skills and Knowledge Training)
Human Resources Procedures
BootCamp
Manager's Role
Active Listening/Effective Communication
Communicating and Gaining Commitment to Standards
Situational Leadership
Effective Coaching
michaelchaffin.com
Page 11
Start
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/8/04
Thu 2/5/04
Thu 3/18/04
Thu 6/10/04
Thu 3/18/04
Thu 3/25/04
Thu 5/6/04
Thu 6/3/04
Thu 3/25/04
Thu 4/22/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Finish
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Thu 3/18/04
Wed 7/21/04
Wed 7/21/04
Wed 1/7/04
Wed 2/4/04
Wed 3/17/04
Wed 6/9/04
Wed 7/21/04
Wed 4/28/04
Wed 6/30/04
Wed 6/2/04
Wed 6/30/04
Wed 4/21/04
Wed 5/19/04
Tue 2/24/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Tue 2/24/04
Tue 2/24/04
Tue 2/24/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
429
430
431
432
431
230
436,260
261
438,260
Memorable Solutions

ID
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
Task Name
Duration
Goal Setting/Performance Standards

Sexual Harassment
Conflict Resolution
Conducting Effective Meetings
Hotel Policy & Procedures
General Training
Operational skills training
Life safety, fire and evacuation training
Emergency Procedures
CPR/First Aid
New Hire Orientation
Departmental Orientation
Specific Job Skill Training
Telephone Etiquette/Standards
Sanitation Certification
Responsible Alcohol Service
MOD Program
Develop MOD Manual/SOP's
Conduct MOD Training
Mass Hire
Develop Procedures to Respond to Internal Applications
Letter To Notify Transfers
Develop Recruitment/Advertising Plan
Develop Setup
Solicit Volunteers
Train Volunteers
Develop System to Process
Develop Modified Interviewingl System
Develop Scripts
Procure Pipe/Drape/Equipment
Obtain Service Test Video
Arrange Phone for Credit References
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
10 days
10 days
30 days
60 days
30 days
30 days
30 days
10 days
2 days
30 days
10 days
10 days
5 days
15 days
5 days
5 days
5 days
15 days
10 days
90 days
90 days
60 days
30 days
30 days
60 days
30 days
30 days
30 days
Spa
Fitness Center
Select and procure exercise equipment
Develop SOP's
Select and procure Operating Supplies & Equipment
Treatments
Develop Treatment Programs
Develop SOP's
Select and procure Operating Supplies & Equipment
michaelchaffin.com
Page 12
Start
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 3/25/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 1/1/04
Finish
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 1/14/04
Wed 1/14/04
Wed 2/11/04
Wed 3/24/04
Wed 2/11/04
Wed 3/24/04
Wed 2/11/04
Wed 1/14/04
Fri 1/16/04
Wed 2/11/04
Wed 1/14/04
Wed 1/14/04
Wed 1/7/04
Wed 1/21/04
Wed 1/7/04
Wed 1/7/04
Wed 1/7/04
Wed 1/21/04
Wed 1/14/04
Wed 5/5/04
Wed 5/5/04
Wed 3/24/04
Wed 5/5/04
Wed 2/11/04
Wed 3/24/04
Wed 2/11/04
Wed 3/24/04
Wed 2/11/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
469
472
486
490
Memorable Solutions

ID
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
Task Name
Duration
SOP's
Develop Spa SOP's
Printed Materials
Spa Menu
Rooms
SOP's
Develop Rooms Division SOP's
Printed Materials
Privacy Please Signs
Privacy Courtesy Note
Umbrellas
Telephone Pads
Dialing Instructions
Driving Directions
VIP Note Cards/envelopes
Fax Delivery Envelopes
Guestroom Note Pad
Valet Laundry Bag
Valet Laundry Price Sheet
Shoe Shine Bag
Shoe Shine Instructions
Activity Calendar
Newsletter
PBX
PBX Cut-Over from Pre-opening Office
Guest Services
Develop VIP program
Transportation
Vehicle Acquisition
Finalize schedules & routes
Review samples/pricing
Order final selection
Receive final selection
Apply logo
Develop preventive maintenance program
Vehicles in service
Roadwork
Determine route
Evaluate road condition
Make adjustment
Housekeeping
michaelchaffin.com
30 days
30 days
30 days
30 days
105 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
1 day
1 day
105 days
30 days
103 days
103 days
5 days
30 days
2 days
60 days
5 days
10 days
1 day
40 days
10 days
20 days
10 days
105 days
Page 13
Start
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Wed 3/10/04
Wed 3/10/04
Thu 1/1/04
Thu 4/8/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/8/04
Thu 2/19/04
Mon 2/23/04
Mon 5/17/04
Mon 2/23/04
Mon 5/24/04
Mon 2/23/04
Mon 2/23/04
Mon 3/8/04
Mon 4/5/04
Thu 1/1/04
Finish
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 5/26/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 3/10/04
Wed 3/10/04
Wed 5/26/04
Wed 5/19/04
Mon 5/24/04
Mon 5/24/04
Wed 1/7/04
Wed 2/18/04
Fri 2/20/04
Fri 5/14/04
Fri 5/21/04
Fri 3/5/04
Mon 5/24/04
Fri 4/16/04
Fri 3/5/04
Fri 4/2/04
Fri 4/16/04
Wed 5/26/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
1376
234
522
523
524
525
524
526
524
530
531
Memorable Solutions

ID
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
Task Name
Duration
Contract Valet Dry Cleaning Service
Establish quantities and specifications
Compile a list of contractors
Interview contractors
Receive proposals
Award contract
Service available
Uniform Processing
Develop uniform issuance/storage procedures
105 days
30 days
10 days
10 days
30 days
20 days
5 days
30 days
30 days
110 days
30 days
30 days
40 days
30 days
5 days
5 days
56 days
5 days
10 days
5 days
5 days
5 days
5 days
10 days
5 days
95 days
5 days
20 days
5 days
5 days
20 days
10 days
10 days
10 days
10 days
75 days
75 days
10 days
30 days
5 days
30 days
F&B
SOP's
Develop F&B Division SOP's
Store Room
Establish Room locations
Develop Organization and Item Storage Locations
Develop Requisition Procedures
Employee Dining Room
Develop Hours of Operation/Staggered Meal Periods
Training of Staff
Fire & Test All Equipment
Area Cleaned
Finalize 20 Day Rotational Menu
Develop Pre Menu Planner
Develop Order Guide
Finalize Any Needed Purchases/Small Wares
Outlet Menus
Initial draft prepared
Leadership Team Review
Competitive Review/Analysis
Notes to Chef
New menus prepared
Final Review
Menu tasting
Menu specs and costing prepared
Menu Descriptions Available for Servers
Dining Room - Table Tops
Centerpiece - PM
Finalize Specifications and Amount
Review Samples
Order Selection
Selection Received
michaelchaffin.com
Page 14
Start
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 3/11/04
Thu 4/22/04
Thu 5/20/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/19/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Fri 1/30/04
Fri 2/6/04
Fri 2/13/04
Fri 2/20/04
Fri 2/27/04
Fri 3/12/04
Thu 1/1/04
Thu 1/1/04
Thu 1/8/04
Thu 2/5/04
Thu 2/12/04
Thu 2/19/04
Thu 3/18/04
Thu 4/1/04
Thu 4/15/04
Thu 4/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/4/04
Finish
Wed 5/26/04
Wed 2/11/04
Wed 2/25/04
Wed 3/10/04
Wed 4/21/04
Wed 5/19/04
Wed 5/26/04
Wed 2/11/04
Wed 2/11/04
Wed 6/2/04
Wed 2/11/04
Wed 2/11/04
Wed 2/25/04
Wed 2/11/04
Wed 2/18/04
Wed 2/25/04
Thu 3/18/04
Wed 1/7/04
Wed 1/14/04
Thu 2/5/04
Thu 2/12/04
Thu 2/19/04
Thu 2/26/04
Thu 3/11/04
Thu 3/18/04
Wed 5/12/04
Wed 1/7/04
Wed 2/4/04
Wed 2/11/04
Wed 2/18/04
Wed 3/17/04
Wed 3/31/04
Wed 4/14/04
Wed 4/28/04
Wed 5/12/04
Wed 4/14/04
Wed 4/14/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
535
536
537
538
539
547
548
1249
553
554
555
556
557
560
561
562
563
564
565
566
567
571
572
573
Memorable Solutions

ID
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
Task Name
Vase - AM
Finalize Specifications
Review Samples
Order Selection
Selection Received
S&P Shakers
Review Samples
Order Selection
Selection Received
Sugar - AM
Review Samples
Order Selection
Selection Received
Sugar - PM
Review Samples
Order Selection
Selection Received
Room Service - Table Top
Vase
Review Samples
Order Selection
Selection Received
S&P Shakers
Review Samples
Order Selection
Selection Received
Sugar
Review Samples
Order Selection
Selection Received
Banquets - Table Top
Centerpieces
Review Samples
Order Selection
michaelchaffin.com
Duration
75 days
10 days
30 days
5 days
30 days
75 days
10 days
30 days
5 days
30 days
75 days
10 days
30 days
5 days
30 days
75 days
10 days
30 days
5 days
30 days
75 days
75 days
10 days
30 days
5 days
30 days
75 days
10 days
30 days
5 days
30 days
75 days
10 days
30 days
5 days
30 days
75 days
75 days
10 days
30 days
5 days
and Amount
and Amount
and Amount
and Amount
and Amount
and Amount
and Amount
and Amount
Page 15
Start
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/4/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/4/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/4/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/4/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/4/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/4/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/4/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Finish
Wed 4/14/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/14/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/14/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/14/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/14/04
Wed 4/14/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/14/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/14/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/14/04
Wed 4/14/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
576
577
578
581
582
583
586
587
588
591
592
593
597
598
599
602
603
604
607
608
609
613
614
Memorable Solutions

ID
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
Task Name
Duration
Selection Received
S&P Shakers
Review Samples
Order Selection
Selection Received
Sugar
Review Samples
Order Selection
Selection Received
Creamers
Review Samples
Order Selection
Selection Received
Printed Materials
Cocktail Napkins
Room Service Pick-Up Cards
Room Service Tray Mat
Glass Cover
Menus
Breakfast
Determine Format
Select Menu Board
Select Paper
Artwork/Layout
Lunch
Determine Format
Select Menu Board
Select Paper
Artwork/Layout
Dinner
Determine Format
Select Menu Board
Select Paper
Artwork/Layout
Wine/Beverage List
Determine Format
Select Menu Board
Select Paper
michaelchaffin.com
30 days
75 days
10 days
30 days
5 days
30 days
75 days
10 days
30 days
5 days
30 days
75 days
10 days
30 days
5 days
30 days
50 days
30 days
30 days
30 days
30 days
50 days
50 days
5 days
10 days
5 days
30 days
50 days
5 days
10 days
5 days
30 days
50 days
5 days
10 days
5 days
30 days
50 days
5 days
10 days
5 days
Page 16
Start
Thu 3/4/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/4/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/4/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/4/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/8/04
Thu 1/22/04
Thu 1/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/8/04
Thu 1/22/04
Thu 1/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/8/04
Thu 1/22/04
Thu 1/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/8/04
Thu 1/22/04
Finish
Wed 4/14/04
Wed 4/14/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/14/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/14/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 3/10/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 3/10/04
Wed 3/10/04
Wed 1/7/04
Wed 1/21/04
Wed 1/28/04
Wed 3/10/04
Wed 3/10/04
Wed 1/7/04
Wed 1/21/04
Wed 1/28/04
Wed 3/10/04
Wed 3/10/04
Wed 1/7/04
Wed 1/21/04
Wed 1/28/04
Wed 3/10/04
Wed 3/10/04
Wed 1/7/04
Wed 1/21/04
Wed 1/28/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
615
618
619
620
623
624
625
628
629
630
639
640
641
644
645
646
649
650
651
654
655
Memorable Solutions

ID
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
Task Name
Duration
Artwork/Layout
Lounge Menu
Determine Format
Select Menu Board
Select Paper
Artwork/Layout
Afternoon Tea Menu
Determine Format
Select Menu Board
Select Paper
Artwork/Layout
Room Service Menu
Determine Format
Select Menu Board
Select Paper
Artwork/Layout
Door Knob Breakfast Menu
Determine Format
Select Menu Board
Select Paper
Artwork/Layout
Mini Bar Menu
Determine Format
Select Menu Board
Select Paper
Artwork/Layout
F&B Inventories
Develop Kitchen par stock
Develop master beverage/bar stock and wine list
Procure opening F&B inventories
Select purveyors/buying program
Bar Entertainment
Select and schedule bar entertainment
Banquet Menus
Initial draft prepared
Director of Catering Review
Competitive Review/Analysis
Notes to Chef
New menus prepared
Final Review
Banquet menu tasting
michaelchaffin.com
30 days
50 days
5 days
10 days
5 days
30 days
50 days
5 days
10 days
5 days
30 days
50 days
5 days
10 days
5 days
30 days
50 days
5 days
10 days
5 days
30 days
50 days
5 days
10 days
5 days
30 days
35 days
15 days
15 days
20 days
20 days
30 days
30 days
110 days
30 days
10 days
10 days
10 days
5 days
5 days
10 days
Page 17
Start
Thu 1/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/8/04
Thu 1/22/04
Thu 1/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/8/04
Thu 1/22/04
Thu 1/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/8/04
Thu 1/22/04
Thu 1/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/8/04
Thu 1/22/04
Thu 1/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/8/04
Thu 1/22/04
Thu 1/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/22/04
Thu 1/22/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 3/11/04
Thu 3/25/04
Thu 4/1/04
Thu 4/8/04
Finish
Wed 3/10/04
Wed 3/10/04
Wed 1/7/04
Wed 1/21/04
Wed 1/28/04
Wed 3/10/04
Wed 3/10/04
Wed 1/7/04
Wed 1/21/04
Wed 1/28/04
Wed 3/10/04
Wed 3/10/04
Wed 1/7/04
Wed 1/21/04
Wed 1/28/04
Wed 3/10/04
Wed 3/10/04
Wed 1/7/04
Wed 1/21/04
Wed 1/28/04
Wed 3/10/04
Wed 3/10/04
Wed 1/7/04
Wed 1/21/04
Wed 1/28/04
Wed 3/10/04
Wed 2/18/04
Wed 1/21/04
Wed 1/21/04
Wed 2/18/04
Wed 2/18/04
Wed 2/11/04
Wed 2/11/04
Wed 6/2/04
Wed 2/11/04
Wed 2/25/04
Wed 3/10/04
Wed 3/24/04
Wed 3/31/04
Wed 4/7/04
Wed 4/21/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
656
659
660
661
664
665
666
669
670
671
674
675
676
679
680
681
684,685
684
691
692
693
694
695
696
Memorable Solutions

ID
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
Task Name
Duration
Menu specs and costing prepared

Menu Descriptions Available for Servers
20 days
10 days
185 days
61 days
15 days
20 days
5 days
19 days
2 days
112 days
30 days
10 days
5 days
60 days
5 days
2 days
109 days
10 days
30 days
5 days
60 days
2 days
2 days
109 days
10 days
30 days
5 days
60 days
2 days
2 days
109 days
10 days
30 days
5 days
60 days
2 days
2 days
109 days
10 days
30 days
5 days
O,S&E
ADA Equipment
Finalize items & quantities
Stock
Rooms Linen
Develop bed linen & bath standard
Wash
Make beds/stock baths
China, Glass & Silver
Finalize service standard & quantities
Wash
Stock
Glassware-Other
Review Samples/Pricing
Order Final Selection
Receive Final Selection
Wash
Stock
F&B Linen
Wash
Stock
Kitchen Smallwares
michaelchaffin.com
Page 18
Start
Thu 4/22/04
Thu 5/20/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/22/04
Thu 2/19/04
Thu 2/26/04
Wed 3/24/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 3/4/04
Thu 5/27/04
Thu 6/3/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/4/04
Thu 5/27/04
Mon 5/31/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/4/04
Thu 5/27/04
Mon 5/31/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/4/04
Thu 5/27/04
Mon 5/31/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Finish
Wed 5/19/04
Wed 6/2/04
Wed 9/15/04
Thu 3/25/04
Wed 1/21/04
Wed 2/18/04
Wed 2/25/04
Tue 3/23/04
Thu 3/25/04
Fri 6/4/04
Wed 2/11/04
Wed 2/25/04
Wed 3/3/04
Wed 5/26/04
Wed 6/2/04
Fri 6/4/04
Tue 6/1/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Wed 5/26/04
Fri 5/28/04
Tue 6/1/04
Tue 6/1/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Wed 5/26/04
Fri 5/28/04
Tue 6/1/04
Tue 6/1/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Wed 5/26/04
Fri 5/28/04
Tue 6/1/04
Tue 6/1/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
697
698
702
703
704
705
708
709
710
711
712
715
716
717
718
719
722
723
724
725
726
729
730
731
732
733
736
737
Memorable Solutions

ID
739
740
741
742
743
744
745
746
747
748
749
750
751
752
753
754
755
756
757
758
759
760
761
762
763
764
765
766
767
768
769
770
771
772
773
774
775
776
777
778
779
Task Name
Duration

Wash
Stock
Banquet Equipment
Wash
Stock
Select and procure grand piano
Guest Ice Machines
Install
F&B Consumables
Stock
Guest Bath Amenities
Stock
Guestroom Amenities
Stock
Guestroom Hair Dryers
Install
Guestroom Cosmetic Mirrors
michaelchaffin.com
60 days
2 days
2 days
109 days
10 days
30 days
5 days
60 days
2 days
2 days
90 days
68 days
30 days
5 days
30 days
3 days
90 days
30 days
20 days
5 days
30 days
5 days
102 days
30 days
5 days
5 days
60 days
2 days
85 days
30 days
10 days
5 days
30 days
10 days
85 days
30 days
10 days
5 days
30 days
10 days
85 days
Page 19
Start
Thu 3/4/04
Thu 5/27/04
Mon 5/31/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/4/04
Thu 5/27/04
Mon 5/31/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/19/04
Thu 4/1/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 3/11/04
Thu 3/18/04
Thu 4/29/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/19/04
Thu 2/26/04
Thu 5/20/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 3/4/04
Thu 4/15/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 3/4/04
Thu 4/15/04
Thu 1/1/04
Finish
Wed 5/26/04
Fri 5/28/04
Tue 6/1/04
Tue 6/1/04
Wed 1/14/04
Wed 2/25/04
Wed 3/3/04
Wed 5/26/04
Fri 5/28/04
Tue 6/1/04
Wed 5/5/04
Mon 4/5/04
Wed 2/11/04
Wed 2/18/04
Wed 3/31/04
Mon 4/5/04
Wed 5/5/04
Wed 2/11/04
Wed 3/10/04
Wed 3/17/04
Wed 4/28/04
Wed 5/5/04
Fri 5/21/04
Wed 2/11/04
Wed 2/18/04
Wed 2/25/04
Wed 5/19/04
Fri 5/21/04
Wed 4/28/04
Wed 2/11/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/28/04
Wed 4/28/04
Wed 2/11/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/28/04
Wed 4/28/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
738
739
740
743
744
745
746
747
751
752
753
756
757
758
759
762
763
764
765
768
769
770
771
774
775
776
777
Memorable Solutions

ID
780
781
782
783
784
785
786
787
788
789
790
791
792
793
794
795
796
797
798
799
800
801
802
803
804
805
806
807
808
809
810
811
812
813
814
815
816
817
818
819
820
Task Name
Duration

Install
Maintenance inventory
Stock
Maintenance Tools
Stock
Maintenance Equipment
Stock
Housekeeping Equipment
Stock
Housekeeping Guest Consumables
Stock
Housekeeping Cleaning Supplies
Stock
michaelchaffin.com
30 days
10 days
5 days
30 days
10 days
85 days
30 days
10 days
5 days
30 days
10 days
85 days
30 days
10 days
5 days
30 days
10 days
85 days
30 days
10 days
5 days
30 days
10 days
85 days
30 days
10 days
5 days
30 days
10 days
85 days
30 days
10 days
5 days
30 days
10 days
85 days
30 days
10 days
5 days
30 days
10 days
Page 20
Start
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 3/4/04
Thu 4/15/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 3/4/04
Thu 4/15/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 3/4/04
Thu 4/15/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 3/4/04
Thu 4/15/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 3/4/04
Thu 4/15/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 3/4/04
Thu 4/15/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 3/4/04
Thu 4/15/04
Finish
Wed 2/11/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/28/04
Wed 4/28/04
Wed 2/11/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/28/04
Wed 4/28/04
Wed 2/11/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/28/04
Wed 4/28/04
Wed 2/11/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/28/04
Wed 4/28/04
Wed 2/11/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/28/04
Wed 4/28/04
Wed 2/11/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/28/04
Wed 4/28/04
Wed 2/11/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/28/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
780
781
782
783
786
787
788
789
792
793
794
795
798
799
800
801
804
805
806
807
810
811
812
813
816
817
818
819
Memorable Solutions

ID
821
822
823
824
825
826
827
828
829
830
831
832
833
834
835
836
837
838
839
840
841
842
843
844
845
846
847
848
849
850
851
852
853
854
855
856
857
858
859
860
861
Task Name
Duration
Spa Equipment
Stock
Spa Guest Consumables
Stock
Spa Cleaning Supplies
Stock
Rooms Print & Stationary (Registration, key packet, etc.)
Guest Services Directory
Review Samples
Develop conent/mock-up
Review proof
Print final collateral
Key Packet
Review Samples
Review proof
Develop registration/check-out system and collateral
Review Samples
Review proof
Administration/Sales Print & Stationary (paper system)
Review Samples
Review proof
Uniforms
Review samples
michaelchaffin.com
85 days
30 days
10 days
5 days
30 days
10 days
85 days
30 days
10 days
5 days
30 days
10 days
85 days
30 days
10 days
5 days
30 days
10 days
90 days
90 days
10 days
30 days
20 days
30 days
90 days
10 days
30 days
20 days
30 days
90 days
10 days
30 days
20 days
30 days
90 days
10 days
30 days
20 days
30 days
185 days
45 days
Page 21
Start
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 3/4/04
Thu 4/15/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 3/4/04
Thu 4/15/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 3/4/04
Thu 4/15/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/25/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/25/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/25/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/25/04
Thu 1/1/04
Thu 1/1/04
Finish
Wed 4/28/04
Wed 2/11/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/28/04
Wed 4/28/04
Wed 2/11/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/28/04
Wed 4/28/04
Wed 2/11/04
Wed 2/25/04
Wed 3/3/04
Wed 4/14/04
Wed 4/28/04
Wed 5/5/04
Wed 5/5/04
Wed 1/14/04
Wed 2/25/04
Wed 3/24/04
Wed 5/5/04
Wed 5/5/04
Wed 1/14/04
Wed 2/25/04
Wed 3/24/04
Wed 5/5/04
Wed 5/5/04
Wed 1/14/04
Wed 2/25/04
Wed 3/24/04
Wed 5/5/04
Wed 5/5/04
Wed 1/14/04
Wed 2/25/04
Wed 3/24/04
Wed 5/5/04
Wed 9/15/04
Wed 3/3/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
822
823
824
825
828
829
830
831
834
835
836
837
841
842
843
846
847
848
851
852
853
856
857
858
Memorable Solutions

ID
862
863
864
865
866
867
868
869
870
871
872
873
874
875
876
877
878
879
880
881
882
883
884
885
886
887
888
889
890
891
892
893
894
895
896
897
898
899
900
901
902
Task Name
Duration
Develop custom pieces

Review custom samples
Make final selections
Procure custom pieces
Procure stock pieces
Front Office Supplies
Stock
Front Office Equipment
Stock
Administration Supplies
Stock
Shelving
Determine shelving needs
Order shelving
Shelving received
Install shelving
Office Furniture- Back Of House
Develop Furniture Plan
Install
Office Equipment
Hotel Safe
Copy Machines
michaelchaffin.com
60 days
10 days
10 days
60 days
30 days
42 days
10 days
10 days
5 days
15 days
2 days
35 days
10 days
5 days
5 days
10 days
5 days
35 days
10 days
5 days
5 days
10 days
5 days
45 days
10 days
5 days
20 days
10 days
60 days
15 days
5 days
5 days
30 days
5 days
90 days
45 days
90 days
20 days
30 days
5 days
30 days
Page 22
Start
Thu 3/4/04
Thu 5/27/04
Thu 6/10/04
Thu 6/24/04
Thu 6/24/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/29/04
Thu 2/5/04
Thu 2/26/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Thu 2/12/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 1/29/04
Thu 2/12/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/22/04
Thu 2/19/04
Thu 1/1/04
Thu 1/1/04
Thu 1/22/04
Thu 1/29/04
Thu 2/5/04
Thu 3/18/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Finish
Wed 5/26/04
Wed 6/9/04
Wed 6/23/04
Wed 9/15/04
Wed 8/4/04
Fri 2/27/04
Wed 1/14/04
Wed 1/28/04
Wed 2/4/04
Wed 2/25/04
Fri 2/27/04
Wed 2/18/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Wed 2/11/04
Wed 2/18/04
Wed 2/18/04
Wed 1/14/04
Wed 1/21/04
Wed 1/28/04
Wed 2/11/04
Wed 2/18/04
Wed 3/3/04
Wed 1/14/04
Wed 1/21/04
Wed 2/18/04
Wed 3/3/04
Wed 3/24/04
Wed 1/21/04
Wed 1/28/04
Wed 2/4/04
Wed 3/17/04
Wed 3/24/04
Wed 5/5/04
Wed 3/3/04
Wed 5/5/04
Wed 1/28/04
Wed 3/10/04
Wed 3/17/04
Wed 4/28/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
861
862
863
864
864
868
869
870
871
874
875
876
877
880
881
882
883
886
887
888
891
892
893
894
899
900
901
Memorable Solutions

ID
903
904
905
906
907
908
909
910
911
912
913
914
915
916
917
918
919
920
921
922
923
924
925
926
927
928
929
930
931
932
933
934
935
936
937
938
939
940
941
942
943
Task Name
Duration
Install
Postage Machine
Install
Fax Machines
Install
Computers/Printers
Install
Pool Equipment
Install
Guestroom Safes
Install
Security
Two-way radios
Install
Monitoring System
michaelchaffin.com
5 days
90 days
20 days
30 days
5 days
30 days
5 days
90 days
20 days
30 days
5 days
30 days
5 days
90 days
20 days
30 days
5 days
30 days
5 days
90 days
20 days
30 days
5 days
30 days
5 days
90 days
20 days
30 days
5 days
30 days
5 days
90 days
90 days
20 days
30 days
5 days
30 days
5 days
90 days
20 days
30 days
Page 23
Start
Thu 4/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 4/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 4/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 4/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 4/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 4/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 4/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/29/04
Finish
Wed 5/5/04
Wed 5/5/04
Wed 1/28/04
Wed 3/10/04
Wed 3/17/04
Wed 4/28/04
Wed 5/5/04
Wed 5/5/04
Wed 1/28/04
Wed 3/10/04
Wed 3/17/04
Wed 4/28/04
Wed 5/5/04
Wed 5/5/04
Wed 1/28/04
Wed 3/10/04
Wed 3/17/04
Wed 4/28/04
Wed 5/5/04
Wed 5/5/04
Wed 1/28/04
Wed 3/10/04
Wed 3/17/04
Wed 4/28/04
Wed 5/5/04
Wed 5/5/04
Wed 1/28/04
Wed 3/10/04
Wed 3/17/04
Wed 4/28/04
Wed 5/5/04
Wed 5/5/04
Wed 5/5/04
Wed 1/28/04
Wed 3/10/04
Wed 3/17/04
Wed 4/28/04
Wed 5/5/04
Wed 5/5/04
Wed 1/28/04
Wed 3/10/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
902
905
906
907
908
911
912
913
914
917
918
919
920
923
924
925
926
929
930
931
932
936
937
938
939
942
Memorable Solutions

ID
944
945
946
947
948
949
950
951
952
953
954
955
956
957
958
959
960
961
962
963
964
965
966
967
968
969
970
971
972
973
974
975
976
977
978
979
980
981
982
983
984
Task Name
Duration

Install
Keys
Stanchions
Sales & Marketing
Marketing Plan
Purpose
Story
Design
Care
Authenticity
Competition Analysis
Pricing Analysis
Spreading The Word
Website/E-Commerce
Publicity
Promotions
Sales Goals and Action Plans
Revenue Management
Implement group pace report
Implement group evaluator model
Establish stretch goals for Convention Services
Establish group room contribution goals for Sales
Develop daily transient demand by season
Set SST's
PMS Training
Set restrictions in PMS
Implement Rate Codes In PMS
Enter Packages Into PMS
Develop Merchandising Meeting agenda
Develop daily/weekly/monthly reporting
Develop forecasting system (daily, weekly, monthly, annual)
michaelchaffin.com
5 days
30 days
5 days
85 days
20 days
30 days
5 days
30 days
85 days
20 days
30 days
5 days
30 days
422.25 days
55 days
5 days
10 days
10 days
10 days
10 days
20 days
10 days
20 days
10 days
10 days
10 days
10 days
75 days
5 days
5 days
5 days
5 days
5 days
5 days
5 days
5 days
5 days
5 days
5 days
5 days
5 days
Page 24
Start
Thu 3/11/04
Thu 3/18/04
Thu 4/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 1/1/04
Thu 1/1/04
Thu 1/29/04
Thu 3/11/04
Thu 3/18/04
Thu 1/1/04
Thu 5/6/04
Thu 5/6/04
Thu 5/13/04
Thu 5/13/04
Thu 5/13/04
Thu 5/13/04
Thu 5/13/04
Thu 6/10/04
Thu 6/24/04
Thu 6/24/04
Thu 6/24/04
Thu 6/24/04
Thu 7/8/04
Sat 5/1/04
Sat 5/1/04
Sat 5/8/04
Mon 5/17/04
Sat 5/22/04
Mon 5/31/04
Mon 6/7/04
Sat 6/12/04
Mon 6/21/04
Mon 6/28/04
Mon 7/5/04
Sat 7/10/04
Mon 7/19/04
Mon 7/26/04
Finish
Wed 3/17/04
Wed 4/28/04
Wed 5/5/04
Wed 4/28/04
Wed 1/28/04
Wed 3/10/04
Wed 3/17/04
Wed 4/28/04
Wed 4/28/04
Wed 1/28/04
Wed 3/10/04
Wed 3/17/04
Wed 4/28/04
Mon 8/15/05
Wed 7/21/04
Wed 5/12/04
Wed 5/26/04
Wed 5/26/04
Wed 5/26/04
Wed 5/26/04
Wed 6/9/04
Wed 6/23/04
Wed 7/21/04
Wed 7/7/04
Wed 7/7/04
Wed 7/7/04
Wed 7/21/04
Fri 8/13/04
Fri 5/7/04
Fri 5/14/04
Fri 5/21/04
Fri 5/28/04
Fri 6/4/04
Fri 6/11/04
Fri 6/18/04
Fri 6/25/04
Fri 7/2/04
Fri 7/9/04
Fri 7/16/04
Fri 7/23/04
Fri 7/30/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
943
944
945
948
949
950
953
954
955
230
959
959
959
959
964
965
965
965
969
228
972
973
974
975
976
977
978
979
980
981
982
983
Memorable Solutions

ID
985
986
987
988
989
990
991
992
993
994
995
996
997
998
999
1000
1001
1002
1003
1004
1005
1006
1007
1008
1009
1010
1011
1012
1013
1014
1015
1016
1017
1018
1019
1020
1021
1022
1023
1024
1025
Task Name
Duration
Develop Selling Strategy Calendar

Set Initial Selling Strategies
Reservations
Guest Letters
Complete Basic Confirmation Letter
Complete Current Package Confirmation Letters
Create Insert with Cancellation/Change Policy
Gift Certificates
Develop Gift Certificate Options
Develop SOP's
On-Hold Message
Complete On-Hold Message Recording
Install On-Hold Message
Pre-Opening Callers and Drop In's
Phone Line Allocation
Develop SOP's
Develop Telephone Scripting
Staff Training
Training
Select Third Party Sales Training Program
Schedule Training
Packaging
Evaluate Valley Periods and Need Areas
Develop Packages
Develop Schedule For Package Roll Outs
Names
Conduct Area/Suite Naming Exercise
Add to Fact Sheet
Select AV provider
Determine scope of work
Compile list of bidders and interview
Receive proposals
Award contract
Develop AV Services Brochure
SOP'S/Office Organization
Develop sales proposals & contracts
Implement Account Coverage Program
Contract shopping service for Sales Managers
Develop repeat guest program
Direct Sales (Pre-opening)
Complete Catering blitz of CBD
michaelchaffin.com
5 days
5 days
37 days
25 days
15 days
5 days
5 days
33 days
3 days
30 days
20 days
10 days
10 days
37 days
10 days
30 days
7 days
30 days
35 days
30 days
5 days
50 days
30 days
10 days
10 days
12 days
10 days
2 days
110 days
30 days
10 days
30 days
10 days
30 days
60 days
30 days
30 days
30 days
60 days
70 days
30 days
Page 25
Start
Mon 8/2/04
Mon 8/9/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/22/04
Thu 1/29/04
Thu 1/1/04
Thu 1/1/04
Tue 1/6/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Mon 1/12/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/26/04
Thu 4/8/04
Thu 4/22/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Finish
Fri 8/6/04
Fri 8/13/04
Fri 2/20/04
Wed 2/4/04
Wed 1/21/04
Wed 1/28/04
Wed 2/4/04
Mon 2/16/04
Mon 1/5/04
Mon 2/16/04
Wed 1/28/04
Wed 1/14/04
Wed 1/28/04
Fri 2/20/04
Wed 1/14/04
Wed 2/11/04
Fri 1/9/04
Fri 2/20/04
Wed 2/18/04
Wed 2/11/04
Wed 2/18/04
Wed 3/10/04
Wed 2/11/04
Wed 2/25/04
Wed 3/10/04
Fri 1/16/04
Wed 1/14/04
Fri 1/16/04
Wed 6/2/04
Wed 2/11/04
Wed 2/25/04
Wed 4/7/04
Wed 4/21/04
Wed 6/2/04
Wed 3/24/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 3/24/04
Wed 4/7/04
Wed 2/11/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
984
985
989
990
993
996
1001
1004
1007
1008
1011
1014
1015
1016
1017
Memorable Solutions

ID
1026
1027
1028
1029
1030
1031
1032
1033
1034
1035
1036
1037
1038
1039
1040
1041
1042
1043
1044
1045
1046
1047
1048
1049
1050
1051
1052
1053
1054
1055
1056
1057
1058
1059
1060
1061
1062
1063
1064
1065
1066
Task Name
Duration
Complete Business Travel blitz of CBD

Leisure individual
Identify direct mail/e-mail databases for leisure markets
Initiate direct mail/e-mail campaign
Spreading The Word
Image/Brand
Conduct Image/Brand Exercise
Develop Positioning Statement
Develop Tag Lines
Develop Logo(s)
Develop Graphics Standards Manual
Advertising
Develop advertising/media plan by market segement
Create advertising
Media buys
Establish Tracking Mechanism for advertising campaign
Launch advertising campaign
Establish listings in directories (HTI, OHG, OAG, Official meeting facilities guide)
Develop in-room TV Promotion Video
Establish local yellow pages line listing
Evaluate potential of co-op advertising with CVB, etc.
Affiliations
Determine Need (Mobil, AAA, Preferred, LHW, etc.)
Coordinate Inspections
Establish Lodging Association Membership
Establish Restaurant Association Membership
Establish Chamber Membership
Sales Collateral
Develop facilities guide/presentation folder
Develop Pre-Opening Brochure
Develop Permanent Brochure
Develop Spa Brochure
Develop ancillary sales collateral/stationery
Develop Press Kit
Develop Property Maps
Develop Key Card Design
Develop Tariff Cards
Photography/Video
Coordinate photo shoot for permanent brochure
Photo shoot
Photography available
michaelchaffin.com
Page 26
Start
Finish
60 days
Thu 1/1/04 Wed 3/24/04
70 days
Thu 1/1/04
Wed 4/7/04
60 days
Thu 1/1/04 Wed 3/24/04
10 days Thu 3/25/04
Wed 4/7/04
422.25 days
Thu 1/1/04 Mon 8/15/05
92 days
Thu 7/22/04 Fri 11/26/04
2 days Thu 7/22/04
Fri 7/23/04
10 days Mon 7/26/04
Fri 8/6/04
10 days
Mon 8/9/04
Fri 8/20/04
60 days Mon 7/26/04 Fri 10/15/04
30 days Mon 10/18/04 Fri 11/26/04
401.25 days
Fri 1/30/04 Mon 8/15/05
30 days
Fri 1/30/04 Mon 12/6/04
90 days Mon 12/6/04 Mon 4/11/05
30 days Mon 4/11/05 Mon 5/23/05
30 days Mon 5/23/05
Mon 7/4/05
30 days
Mon 7/4/05 Mon 8/15/05
60 days Mon 11/29/04
Fri 2/18/05
120 days Mon 11/29/04
Fri 5/13/05
30 days
Fri 1/30/04 Mon 12/13/04
30 days Mon 12/6/04 Mon 1/17/05
90 days
Thu 1/1/04
Wed 5/5/04
30 days
Thu 1/1/04 Wed 2/11/04
60 days Thu 2/12/04
Wed 5/5/04
30 days
Thu 1/1/04 Wed 2/11/04
30 days
Thu 1/1/04 Wed 2/11/04
30 days
Thu 1/1/04 Wed 2/11/04
170 days
Thu 1/1/04 Wed 8/25/04
60 days
Thu 1/1/04 Wed 3/24/04
90 days
Thu 1/1/04
Wed 5/5/04
90 days Thu 4/22/04 Wed 8/25/04
60 days Thu 4/22/04 Wed 7/14/04
45 days
Thu 1/1/04
Wed 3/3/04
45 days
Thu 1/1/04
Wed 3/3/04
45 days
Thu 1/1/04
Wed 3/3/04
45 days
Thu 1/1/04
Wed 3/3/04
30 days
Thu 1/1/04 Wed 2/11/04
80 days
Thu 1/1/04 Wed 4/21/04
30 days
Thu 1/1/04 Wed 2/11/04
10 days Thu 2/12/04 Wed 2/25/04
20 days Thu 2/26/04 Wed 3/24/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
1028
958
1032
1033
1032
1035
1031
1038
1039
1039,1040
1041
1031
1031
1031
1038
1048
1063
1063
1064
1065
Memorable Solutions

ID
1067
1068
1069
1070
1071
1072
1073
1074
1075
1076
1077
1078
1079
1080
1081
1082
1083
1084
1085
1086
1087
1088
1089
1090
1091
1092
1093
1094
1095
1096
1097
1098
1099
1100
1101
1102
1103
1104
1105
1106
1107
Task Name
Duration
Video Shoot
Video Available
Public Relations
Hire PR Firm
Develop Media Kit
Write the Story
Develop hotel fact sheet
Develop Bio's
Select Photography
Solicit Editorials
Develop Media Visit Schedule
Develop community/regional partnerships (Arts, Film, etc.)
Establish listing/contact with local organizations (Chamber, CVB, etc.)
Soft-opening PR Activities
Establish Pre-opening Date
Gifts
Select Client/VIP Gifts
Procure Client/VIP Gifts
Select Staff/Management Gifts
Procure Staff/Management Gifts
Construction Party
Determine list of attendees
Determine dates
Develop invitation
Develop invitation lists
Mail invitations
Detail events
Develop Program
Budget
Staffing Needs
Parking and Transportation
Floral and Decorations
Entertainment
Photography
F&B
Develop Menus
Procure Food
Procure Beverage
Develop Amenities
Procure Rentals
Pre-opening receptions
michaelchaffin.com
Page 27
10 days
30 days
335.01 days
45 days
165 days
30 days
5 days
10 days
5 days
30 days
30 days
60 days
30 days
210 days
1 day
95 days
20 days
30 days
20 days
30 days
205 days
20 days
10 days
20 days
23 days
5 days
70 days
10 days
5 days
5 days
5 days
5 days
20 days
10 days
60 days
20 days
20 days
20 days
20 days
20 days
170.21 days
Start
Thu 2/26/04
Thu 3/11/04
Thu 1/1/04
Thu 5/6/04
Thu 1/1/04
Thu 7/8/04
Thu 1/1/04
Thu 7/8/04
Thu 7/8/04
Thu 8/19/04
Thu 9/30/04
Thu 7/8/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 5/6/04
Thu 7/8/04
Thu 8/5/04
Thu 5/6/04
Thu 6/3/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 5/6/04
Thu 5/6/04
Thu 6/3/04
Thu 7/8/04
Thu 7/8/04
Thu 7/22/04
Thu 7/29/04
Thu 7/22/04
Thu 7/22/04
Thu 7/22/04
Thu 7/22/04
Thu 7/22/04
Thu 7/22/04
Thu 8/19/04
Thu 8/19/04
Thu 7/22/04
Thu 9/16/04
Thu 1/1/04
Finish
Actual Finish
Wed 3/10/04
Wed 4/21/04
Thu 4/14/05
Wed 7/7/04
Wed 8/18/04
Wed 8/18/04
Thu 7/8/04
Wed 7/21/04
Wed 7/14/04
Wed 9/29/04
Wed 11/10/04
Wed 9/29/04
Thu 7/8/04
#### #### ####
Thu 7/22/04
Wed 9/15/04
Wed 8/4/04
Wed 9/15/04
Wed 6/2/04
Wed 7/14/04
#### #### ####
Thu 5/6/04
Thu 5/6/04
Thu 6/3/04
Tue 6/8/04
Thu 6/10/04
#### #### ####
Wed 7/21/04
Wed 7/28/04
Wed 8/4/04
Wed 7/28/04
Wed 7/28/04
Wed 8/18/04
Wed 8/4/04
#### #### ####
Wed 8/18/04
Wed 9/15/04
Wed 9/15/04
Wed 8/18/04
Wed 10/13/04
Thu 8/26/04
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
1065
1067
230
960,1070
1070
219,1070
1066,1070
1071
1076
1070
1070
427
1070
1083
230
1085
230
230
1088,1089
1088,1089
1090
1070
1094
1095
1094
1094
1094
1094
1094
1102
1102
1094
1094,1104,1105
Memorable Solutions

ID
Task Name
1108
1109
1110
1111
1112
1113
1114
1115
1116
1117
1118
1119
1120
1121
1122
1123
1124
1125
1126
1127
1128
1129
1130
1131
1132
1133
1134
1135
1136
1137
1138
1139
1140
1141
1142
1143
1144
1145
1146
1147
1148
michaelchaffin.com
Duration
Determine list of target groups
Determine dates
Develop invitation
Mail invitations
Detail events
Develop Program
Budget
Staffing Needs
Entertainment
Photography
F&B
Develop Menus
Procure Food
Procure Beverage
Develop Amenities
Procure Rentals
Media Breakfast/Party
Determine date
Develop invitation
Mail invitations
Detail events
Develop Program
Budget
Staffing Needs
Entertainment
Photography
F&B
Develop Menus
Procure Food
Procure Beverage
Develop Amenities
Procure Rentals
Trial Visits
Management/Staff Overnights for Testing
Start
Finish
Actual Finish
20 days
Thu 1/1/04 Thu 7/22/04
10 days
Thu 1/1/04 Thu 7/22/04
20 days Thu 7/22/04 Thu 8/19/04
23 days Thu 7/22/04 Tue 8/24/04
5 days Thu 8/19/04 Thu 8/26/04
70 days
Thu 1/1/04
Wed 4/7/04
10 days
Thu 1/1/04 Wed 1/14/04
5 days Thu 1/15/04 Wed 1/21/04
5 days Thu 1/22/04 Wed 1/28/04
5 days Thu 1/15/04 Wed 1/21/04
5 days Thu 1/15/04 Wed 1/21/04
20 days Thu 1/15/04 Wed 2/11/04
10 days Thu 1/15/04 Wed 1/28/04
60 days
Thu 1/15/04
Wed 4/7/04
20 days Thu 1/15/04 Wed 2/11/04
20 days Thu 2/12/04 Wed 3/10/04
20 days Thu 2/12/04 Wed 3/10/04
20 days Thu 1/15/04 Wed 2/11/04
20 days Thu 3/11/04
Wed 4/7/04
210 days
Thu 1/1/04 #### #### ####
1 day
Thu 1/1/04
Thu 1/1/04
25 days
Fri 7/2/04
Thu 8/5/04
30 days
Fri 8/6/04 Thu 9/16/04
19 days
Fri 9/17/04 Wed 10/13/04
5 days Thu 10/14/04 Wed 10/20/04
70 days
Thu 1/1/04
Wed 4/7/04
10 days
Thu 1/1/04 Wed 1/14/04
5 days Thu 1/15/04 Wed 1/21/04
5 days Thu 1/22/04 Wed 1/28/04
5 days Thu 1/15/04 Wed 1/21/04
5 days Thu 1/15/04 Wed 1/21/04
20 days Thu 1/15/04 Wed 2/11/04
10 days Thu 1/15/04 Wed 1/28/04
60 days
Thu 1/15/04
Wed 4/7/04
20 days Thu 1/15/04 Wed 2/11/04
20 days Thu 2/12/04 Wed 3/10/04
20 days Thu 2/12/04 Wed 3/10/04
20 days Thu 1/15/04 Wed 2/11/04
20 days Thu 3/11/04
Wed 4/7/04
30 days
Thu 4/8/04 Wed 5/19/04
10 days
Thu 4/8/04 Wed 4/21/04
Page 28
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
1081
1081
1108,1109
1108,1109
1110
1114
1115
1114
1114
1114
1114
1114
1122
1122
1114
1114,1124,1125
1081
1129
1130
1131
1134
1135
1134
1134
1134
1134
1134
1142
1142
1134
1134,1144,1145
1133
Memorable Solutions

ID
1149
1150
1151
1152
1153
1154
1155
1156
1157
1158
1159
1160
1161
1162
1163
1164
1165
1166
1167
1168
1169
1170
1171
1172
1173
1174
1175
1176
1177
1178
1179
1180
1181
1182
1183
1184
1185
1186
1187
1188
1189
Task Name
Duration
Friends & Family Overnights

VIP Overnights
Grand Opening
Hotel Opening Date
Determine date
Develop invitation
Mail invitations
Detail events
Develop Program
Budget
Staffing Needs
Entertainment
Develop Ancillary Activities for Guests
Procure Off-site Lodging
Photography
F&B
Develop Menus
Procure Food
Procure Beverage
Develop Amenities
Procure Rentals
On-line Reservations
Reservations Sales Agents Training
Develop On-line reservation web page
Load revenue management information (set selling strategies and restrictions)
Develop PMS configuration documentation
Website
Research Web Hosting
Select Web Host
Design Web Pages
Test & Feedback
Load For Public Use
Packages
Leisure
Determine need dates
Determine target audience
Develop package
michaelchaffin.com
Page 29
10 days
10 days
335.01 days
30 days
20 days
120 days
30 days
29 days
5 days
286.01 days
10 days
5 days
5 days
5 days
5 days
20 days
30 days
30 days
10 days
60 days
20 days
20 days
20 days
20 days
20 days
50 days
30 days
30 days
20 days
10 days
67 days
10 days
2 days
30 days
20 days
5 days
80 days
80 days
10 days
10 days
10 days
Start
Thu 4/22/04
Thu 5/6/04
Thu 1/1/04
Thu 7/22/04
Thu 1/1/04
Thu 7/22/04
Thu 1/6/05
Thu 1/29/04
Thu 2/17/05
Wed 3/10/04
Thu 1/6/05
Thu 1/20/05
Thu 1/27/05
Thu 1/20/05
Thu 1/20/05
Thu 1/20/05
Thu 1/20/05
Wed 3/10/04
Thu 1/20/05
Thu 1/20/05
Thu 1/20/05
Thu 2/17/05
Thu 2/17/05
Thu 1/20/05
Thu 3/17/05
Fri 7/9/04
Fri 7/9/04
Fri 7/9/04
Fri 8/20/04
Fri 7/23/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Mon 1/19/04
Mon 3/1/04
Sat 3/27/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/29/04
Finish
Wed 5/5/04
Wed 5/19/04
Thu 4/14/05
Wed 9/1/04
Wed 1/28/04
Thu 1/6/05
Thu 2/17/05
Tue 3/9/04
Thu 2/24/05
Thu 4/14/05
Thu 1/20/05
Thu 1/27/05
Thu 2/3/05
Thu 1/27/05
Thu 1/27/05
Thu 2/17/05
Thu 3/3/05
Tue 4/20/04
Thu 2/3/05
Thu 4/14/05
Thu 2/17/05
Thu 3/17/05
Thu 3/17/05
Thu 2/17/05
Thu 4/14/05
Thu 9/16/04
Thu 8/19/04
Thu 8/19/04
Thu 9/16/04
Thu 8/5/04
Fri 4/2/04
Wed 1/14/04
Fri 1/16/04
Fri 2/27/04
Fri 3/26/04
Fri 4/2/04
Wed 4/21/04
Wed 4/21/04
Wed 1/14/04
Wed 1/28/04
Wed 2/11/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
1148
1149
427
1081
1154
1153
1155
1154
1159
1160
1159
1159
1159
1159
1156
1159
1159
1169
1169
1159
1171,1172,1159
385,80
80
1176
81
1180
1181
1182
1183
1187
1188
Memorable Solutions

ID
1190
1191
1192
1193
1194
1195
1196
1197
1198
1199
1200
1201
1202
1203
1204
1205
1206
1207
1208
1209
1210
1211
1212
1213
1214
1215
1216
1217
1218
1219
1220
1221
1222
1223
1224
1225
1226
1227
1228
1229
1230
Task Name
Duration
Develop package collateral/purchase advertising

Launch package advertising
Tour Group
Develop package
Wedding
Develop package
Repairs & Maintenance
Printed Materials
Maintenance Performed Courtesy Note
Cleaning Chemicals
Select warewashing and housekeeping chemical supplier
Install warewashing and housekeeping chemical equipment
Domestic Water
Determine water treatment for central plant
Preventive Maintenance Programs
Develop rooms preventive maintenance program
Develop public areas preventive maintenance program
Develop equipment preventive maintenance program
Develop chiller, KWH, gas and watertemp./pressure logs and meter logs
Safety
Ensure fire extinguishers are in place
Develop Safety Committee
Model Rooms
Coordinate move of model rooms
Repair Response System
Develop work order system
Research and Procure Work Order Software
Training
Guest Key Card System training
Television/Movies training
Mechanical/HVAC training
Guestroom PM program training
Public space PM program training
michaelchaffin.com
Page 30
45 days
5 days
80 days
10 days
10 days
10 days
45 days
5 days
80 days
10 days
10 days
10 days
45 days
5 days
120 days
30 days
30 days
55 days
45 days
10 days
30 days
30 days
30 days
30 days
30 days
30 days
30 days
60 days
10 days
60 days
120 days
120 days
60 days
26 days
60 days
20 days
20 days
20 days
20 days
20 days
20 days
Start
Thu 2/12/04
Thu 4/15/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/29/04
Thu 2/12/04
Thu 4/15/04
Thu 1/1/04
Thu 1/1/04
Thu 1/15/04
Thu 1/29/04
Thu 2/12/04
Thu 4/15/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 3/4/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Tue 1/13/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 2/12/04
Thu 2/12/04
Thu 2/12/04
Thu 2/12/04
Thu 2/12/04
Finish
Wed 4/14/04
Wed 4/21/04
Wed 4/21/04
Wed 1/14/04
Wed 1/28/04
Wed 2/11/04
Wed 4/14/04
Wed 4/21/04
Wed 4/21/04
Wed 1/14/04
Wed 1/28/04
Wed 2/11/04
Wed 4/14/04
Wed 4/21/04
Wed 6/16/04
Wed 2/11/04
Wed 2/11/04
Wed 3/17/04
Wed 3/3/04
Wed 3/17/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 2/11/04
Wed 3/24/04
Mon 1/26/04
Wed 3/24/04
Wed 6/16/04
Wed 6/16/04
Wed 3/24/04
Thu 2/5/04
Wed 3/24/04
Wed 3/10/04
Wed 3/10/04
Wed 3/10/04
Wed 3/10/04
Wed 3/10/04
Wed 3/10/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
1187,1189
1190
1193
1194
1193,1195
1196
1199
1200
1201
1202
1208
1373
361
361
361
361
361
Memorable Solutions

ID
1231
1232
1233
1234
1235
1236
1237
1238
1239
1240
1241
1242
1243
1244
1245
1246
1247
1248
1249
1250
1251
1252
1253
1254
1255
1256
1257
1258
1259
1260
1261
1262
1263
1264
1265
1266
1267
1268
1269
1270
1271
Task Name
Duration
Building management system training

Signage
Select and procure interior signage
Select and procure exterior signage
Pre-opening offices
Locate and Prepare pre-opening offices
Relocate Pre-opening Offices to Hotel
Develop MOD manual
Develop risk management manual/evacuation plan
Obtain fire department approval of fire/evacuation plan
MSD Sheets
Compile MSD Sheets for all Chemicals
Construction/Building Preparation
Kitchen
Substantial completion
Punch
Submit punch list to Chef, Dir. F&B for comments
Punch list items corrected
Equipment commissioning complete
Area cleaned
Restaurant
Punch
Area cleaned
Meeting Space
Punch
Area cleaned
Lounge/Bar
Punch
Area cleaned
michaelchaffin.com
20 days
45 days
45 days
45 days
39 days
30 days
20 days
75 days
45 days
30 days
30 days
30 days
82 days
26 days
1 day
10 days
2 days
10 days
20 days
5 days
26 days
1 day
10 days
2 days
10 days
20 days
5 days
26 days
1 day
10 days
2 days
10 days
20 days
5 days
26 days
1 day
10 days
2 days
10 days
20 days
5 days
Page 31
Start
Thu 2/12/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Wed 1/28/04
Thu 1/1/04
Thu 1/1/04
Thu 3/4/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Fri 1/2/04
Fri 1/16/04
Tue 1/20/04
Fri 1/2/04
Fri 1/30/04
Thu 1/1/04
Thu 1/1/04
Fri 1/2/04
Fri 1/16/04
Tue 1/20/04
Fri 1/2/04
Fri 1/30/04
Thu 1/1/04
Thu 1/1/04
Fri 1/2/04
Fri 1/16/04
Tue 1/20/04
Fri 1/2/04
Fri 1/30/04
Thu 1/1/04
Thu 1/1/04
Fri 1/2/04
Fri 1/16/04
Tue 1/20/04
Fri 1/2/04
Fri 1/30/04
Finish
Wed 3/10/04
Wed 3/3/04
Wed 3/3/04
Wed 3/3/04
Tue 2/24/04
Wed 2/11/04
Tue 2/24/04
Wed 4/14/04
Wed 3/3/04
Wed 4/14/04
Wed 2/11/04
Wed 2/11/04
Fri 4/23/04
Thu 2/5/04
Thu 1/1/04
Thu 1/15/04
Mon 1/19/04
Mon 2/2/04
Thu 1/29/04
Thu 2/5/04
Thu 2/5/04
Thu 1/1/04
Thu 1/15/04
Mon 1/19/04
Mon 2/2/04
Thu 1/29/04
Thu 2/5/04
Thu 2/5/04
Thu 1/1/04
Thu 1/15/04
Mon 1/19/04
Mon 2/2/04
Thu 1/29/04
Thu 2/5/04
Thu 2/5/04
Thu 1/1/04
Thu 1/15/04
Mon 1/19/04
Mon 2/2/04
Thu 1/29/04
Thu 2/5/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
361
1375
1239
1245
1246
1247
1245
1249
1252
1253
1254
1252
1256
1259
1260
1261
1259
1263
1266
1267
1268
1266
1270
Memorable Solutions

ID
1272
1273
1274
1275
1276
1277
1278
1279
1280
1281
1282
1283
1284
1285
1286
1287
1288
1289
1290
1291
1292
1293
1294
1295
1296
1297
1298
1299
1300
1301
1302
1303
1304
1305
1306
1307
1308
1309
1310
1311
1312
Task Name
Duration
Retail
Punch
Area cleaned
Lobby
Punch
Area cleaned
Guestroom Punch
7th Floor
Punch
Area cleaned
6th Floor
Punch
Area cleaned
5th Floor
Punch
Area cleaned
4th Floor
Punch
Area cleaned
3rd Floor
Punch
Area cleaned
2nd Floor
Punch
Area cleaned
michaelchaffin.com
76 days
1 day
30 days
30 days
15 days
76 days
1 day
30 days
30 days
15 days
82 days
76 days
1 day
30 days
30 days
15 days
76 days
1 day
30 days
30 days
15 days
76 days
1 day
30 days
30 days
15 days
76 days
1 day
30 days
30 days
15 days
76 days
1 day
30 days
30 days
15 days
76 days
1 day
30 days
30 days
15 days
Page 32
Start
Thu 1/1/04
Thu 1/1/04
Fri 1/2/04
Fri 2/13/04
Fri 3/26/04
Thu 1/1/04
Thu 1/1/04
Fri 1/2/04
Fri 2/13/04
Fri 3/26/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Fri 1/2/04
Fri 2/13/04
Fri 3/26/04
Fri 1/2/04
Fri 1/2/04
Mon 1/5/04
Mon 2/16/04
Mon 3/29/04
Mon 1/5/04
Mon 1/5/04
Tue 1/6/04
Tue 2/17/04
Tue 3/30/04
Tue 1/6/04
Tue 1/6/04
Wed 1/7/04
Wed 2/18/04
Wed 3/31/04
Wed 1/7/04
Wed 1/7/04
Thu 1/8/04
Thu 2/19/04
Thu 4/1/04
Thu 1/8/04
Thu 1/8/04
Fri 1/9/04
Fri 2/20/04
Fri 4/2/04
Finish
Thu 4/15/04
Thu 1/1/04
Thu 2/12/04
Thu 3/25/04
Thu 4/15/04
Thu 4/15/04
Thu 1/1/04
Thu 2/12/04
Thu 3/25/04
Thu 4/15/04
Fri 4/23/04
Thu 4/15/04
Thu 1/1/04
Thu 2/12/04
Thu 3/25/04
Thu 4/15/04
Fri 4/16/04
Fri 1/2/04
Fri 2/13/04
Fri 3/26/04
Fri 4/16/04
Mon 4/19/04
Mon 1/5/04
Mon 2/16/04
Mon 3/29/04
Mon 4/19/04
Tue 4/20/04
Tue 1/6/04
Tue 2/17/04
Tue 3/30/04
Tue 4/20/04
Wed 4/21/04
Wed 1/7/04
Wed 2/18/04
Wed 3/31/04
Wed 4/21/04
Thu 4/22/04
Thu 1/8/04
Thu 2/19/04
Thu 4/1/04
Thu 4/22/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
1273
1274
1275
1278
1279
1280
1284
1285
1286
1284
1289
1290
1291
1289
1294
1295
1296
1294
1299
1300
1301
1299
1304
1305
1306
1304
1309
1310
1311
Memorable Solutions

ID
1313
1314
1315
1316
1317
1318
1319
1320
1321
1322
1323
1324
1325
1326
1327
1328
1329
1330
1331
1332
1333
1334
1335
1336
1337
1338
1339
1340
1341
1342
1343
1344
1345
1346
1347
1348
1349
1350
1351
1352
1353
Task Name
Duration
1st Floor
Punch
Area cleaned
76 days
1 day
30 days
30 days
15 days
76 days
1 day
30 days
30 days
15 days
76 days
1 day
30 days
30 days
15 days
76 days
1 day
30 days
30 days
15 days
76 days
1 day
30 days
30 days
15 days
36 days
1 day
2 days
10 days
2 days
30 days
5 days
76 days
1 day
30 days
30 days
15 days
61 days
11 days
5 days
5 days
Spa
Punch
Area cleaned
Building Exterior
Punch
Area cleaned
Landscaping
Punch
Area cleaned
Back-Of-The-House
Punch
Area cleaned
Uniform Room
Punch
Area cleaned
Procure uniform racks
Install Uniform racks
Administrative/Front Office
Punch
Area cleaned
F,F&E Installation
Guestrooms
7th floor
6th floor
michaelchaffin.com
Page 33
Start
Fri 1/9/04
Fri 1/9/04
Mon 1/12/04
Mon 2/23/04
Mon 4/5/04
Thu 1/1/04
Thu 1/1/04
Fri 1/2/04
Fri 2/13/04
Fri 3/26/04
Thu 1/1/04
Thu 1/1/04
Fri 1/2/04
Fri 2/13/04
Fri 3/26/04
Thu 1/1/04
Thu 1/1/04
Fri 1/2/04
Fri 2/13/04
Fri 3/26/04
Thu 1/1/04
Thu 1/1/04
Fri 1/2/04
Fri 2/13/04
Fri 3/26/04
Thu 1/1/04
Thu 1/1/04
Fri 1/2/04
Tue 1/6/04
Tue 1/20/04
Fri 1/2/04
Fri 2/13/04
Thu 1/1/04
Thu 1/1/04
Fri 1/2/04
Fri 2/13/04
Fri 3/26/04
Fri 2/6/04
Fri 4/16/04
Fri 4/16/04
Mon 4/19/04
Finish
Fri 4/23/04
Fri 1/9/04
Fri 2/20/04
Fri 4/2/04
Fri 4/23/04
Thu 4/15/04
Thu 1/1/04
Thu 2/12/04
Thu 3/25/04
Thu 4/15/04
Thu 4/15/04
Thu 1/1/04
Thu 2/12/04
Thu 3/25/04
Thu 4/15/04
Thu 4/15/04
Thu 1/1/04
Thu 2/12/04
Thu 3/25/04
Thu 4/15/04
Thu 4/15/04
Thu 1/1/04
Thu 2/12/04
Thu 3/25/04
Thu 4/15/04
Thu 2/19/04
Thu 1/1/04
Mon 1/5/04
Mon 1/19/04
Wed 1/21/04
Thu 2/12/04
Thu 2/19/04
Thu 4/15/04
Thu 1/1/04
Thu 2/12/04
Thu 3/25/04
Thu 4/15/04
Fri 4/30/04
Fri 4/30/04
Thu 4/22/04
Fri 4/23/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
1309
1314
1315
1316
1319
1320
1321
1324
1325
1326
1329
1330
1331
1334
1335
1336
1339
1340
1341
1339
1343
1346
1347
1348
1287
1292
Memorable Solutions

ID
1354
1355
1356
1357
1358
1359
1360
1361
1362
1363
1364
1365
1366
1367
1368
1369
1370
1371
1372
1373
1374
1375
1376
1377
1378
1379
1380
1381
1382
1383
1384
1385
1386
1387
1388
1389
1390
1391
1392
1393
1394
Task Name
Duration
5th floor
4th floor
3rd floor
2nd floor
1st Floor
5 days
5 days
5 days
5 days
5 days
5 days
5 days
5 days
5 days
5 days
5 days
5 days
5 days
5 days
5 days
10 days
5 days
10 days
42 days
1 day
10 days
1 day
30 days
30 days
30 days
50 days
20 days
30 days
70 days
70 days
30 days
30 days
10 days
70 days
30 days
30 days
10 days
70 days
30 days
30 days
10 days
Spa
Treatment Areas
Fitness Center
F&B
Lounge/Bar
Meeting Space
Restaurant
Public Areas
Lobby
Retail
Back-of-the-house
Administrative Offices
Kitchen/Engineering/Housekeeping
Testing/Documentation
All Areas Substantially Complete
Verify proper operation of all Life Safety equipment/systems
TCO
CO
Obtain "As Built" plans
Obtain all warranties and equipment information
Environmental/Recycling
Research Sources and Options
Develop SOP's
Contract Maintenance and Service Agreements
Rodent and Pest Control
Develop RFP
Receive Bids
Award Contract
Indoor Plants
Develop RFP
Receive Bids
Award Contract
Indoor Floral
Develop RFP
Receive Bids
Award Contract
michaelchaffin.com
Page 34
Start
Tue 4/20/04
Wed 4/21/04
Thu 4/22/04
Fri 4/23/04
Mon 4/26/04
Fri 4/16/04
Fri 4/16/04
Fri 4/16/04
Fri 2/6/04
Fri 2/6/04
Fri 2/6/04
Fri 2/6/04
Fri 4/16/04
Fri 4/16/04
Fri 4/16/04
Fri 4/16/04
Fri 4/16/04
Fri 4/16/04
Mon 1/12/04
Mon 1/12/04
Tue 1/13/04
Tue 1/27/04
Wed 1/28/04
Tue 1/13/04
Tue 1/13/04
Thu 1/1/04
Thu 1/1/04
Thu 1/29/04
Thu 1/1/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 3/25/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 3/25/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 3/25/04
Finish
Mon 4/26/04
Tue 4/27/04
Wed 4/28/04
Thu 4/29/04
Fri 4/30/04
Thu 4/22/04
Thu 4/22/04
Thu 4/22/04
Thu 2/12/04
Thu 2/12/04
Thu 2/12/04
Thu 2/12/04
Thu 4/22/04
Thu 4/22/04
Thu 4/22/04
Thu 4/29/04
Thu 4/22/04
Thu 4/29/04
Tue 3/9/04
Mon 1/12/04
Mon 1/26/04
Tue 1/27/04
Tue 3/9/04
Mon 2/23/04
Mon 2/23/04
Wed 3/10/04
Wed 1/28/04
Wed 3/10/04
Wed 4/7/04
Wed 4/7/04
Wed 2/11/04
Wed 3/24/04
Wed 4/7/04
Wed 4/7/04
Wed 2/11/04
Wed 3/24/04
Wed 4/7/04
Wed 4/7/04
Wed 2/11/04
Wed 3/24/04
Wed 4/7/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
1297
1302
1307
1312
1317
1322
1322
1271
1264
1257
1281
1276
1349
1337
1278,1273,1266,1259,1252,1245,134
1373
1374
1375
1373
1373
1380
1384
1385
1388
1389
1392
1393
Memorable Solutions

ID
1395
1396
1397
1398
1399
1400
1401
1402
1403
1404
1405
1406
1407
1408
1409
1410
1411
1412
1413
1414
1415
1416
Task Name
Duration
Landscape
Develop RFP
Receive Bids
Award Contract
Snow Removal
Develop RFP
Receive Bids
Award Contract
Mechanical
Develop RFP
Receive Bids
Award Contract
Life Safety
Develop RFP
Receive Bids
Award Contract
Secure Background Music
Design Received
Design approved
Receive Bids
Contract awarded
Service installed and tested
michaelchaffin.com
70 days
30 days
30 days
10 days
70 days
30 days
30 days
10 days
70 days
30 days
30 days
10 days
70 days
30 days
30 days
10 days
91 days
1 day
10 days
30 days
20 days
30 days
Page 35
Start
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 3/25/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 3/25/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 3/25/04
Thu 1/1/04
Thu 1/1/04
Thu 2/12/04
Thu 3/25/04
Thu 1/1/04
Thu 1/1/04
Fri 1/2/04
Fri 1/16/04
Fri 2/27/04
Fri 3/26/04
Finish
Wed 4/7/04
Wed 2/11/04
Wed 3/24/04
Wed 4/7/04
Wed 4/7/04
Wed 2/11/04
Wed 3/24/04
Wed 4/7/04
Wed 4/7/04
Wed 2/11/04
Wed 3/24/04
Wed 4/7/04
Wed 4/7/04
Wed 2/11/04
Wed 3/24/04
Wed 4/7/04
Thu 5/6/04
Thu 1/1/04
Thu 1/15/04
Thu 2/26/04
Thu 3/25/04
Thu 5/6/04
Actual Finish
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Predecessors
1396
1397
1400
1401
1404
1405
1408
1409
1412
1413
1414
1415

Hotel Opening Checklist

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Hotel Opening Checklist

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Hotel Pre-Opening Template

Develop Organizational Chart

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Goal Setting/Performance Standards

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Menu specs and costing prepared

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Receive Final Selection

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Finalize items & quantities

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Develop custom pieces

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Hotel Pre-Opening Template

Order final selection

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Develop Selling Strategy Calendar

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Complete Business Travel blitz of CBD

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Friends & Family Overnights

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Develop package collateral/purchase advertising

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Building management system training

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Hotel Pre-Opening Template

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Hotel Pre-Opening Template

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