Professional Documents
Culture Documents
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Owner
Managing Director
Hotel Manager
Chief Engineer
Executive Chef
Executive Housekeeper
Financial Controller
Food and Beverage Manager
Front office Manager
Front of House Manager
Human Resources Manager
Sales Manager
ALL CONCERNED
General
By MD and HOD
Start Date
1 August 2016
Oct 15
DONE
31 Aug 2016
DONE
DONE
DONE
TBA
TBA
QUESTION TO OWNER
By Whom By When
To Be Advise
To be advise
GM
By Kol
Inspect Competitors hotels
Prepare Business Plan with concept, facilities etc
Prepare 10 years cash flow and 1 year budget
Establish opening staffing guide
Establish opening date
Detail opening program
Establish gifts for opening guests
Calculate pre-opening budget
Vision and Mission (work together with MD)
Executive Orientation (Once HODs Joined)
Standard Font to be used in Hotel
Prepare Duty Manager Check List
Prepare Morning Brief Agenda
Prepare what has to be on website (By MD)
Dep. Head day off plan
Prepare Authority Level
Select Hotel Logo and wording
Develop Outlet Logos (Restaurant, Spa, Sky Barect.)
MASTER Hand Over List ( Building From Owner )
Verify Out-door signage
Verify In-Door Signage
Prepare Organization Chart for Hotel (incl. Departmental)
Establish Soft Opening Meeting
Start Department Head Meetings
Start S&M Meetings (together with MD)
Develop Hotel Stationary Branding (by Justin)
Recruiting HODs
GM
FOHM
HKM
Chief Eng
DONE
DONE
DONE
DONE
DONE
TIME LAP
Start Date
Oct 1
DONE
TBA
done
done (Nov 1)
Oct 1
Oct 1
August 20
Sep 1
Sept 15
Done
Oct 1
Oct 1
On Processing
Oct 1
Sept1
DONE
Sept 1
August 20
Oct 10
Oct 10
Aug 15
Sept 20
Sept 20
Sept 25
Aug 8
Aug 1 (start date)
Sept 15
Sept 15
Sept 15
HRM
S&M Manager
Chef
F&B M
Spa Manager
Sept
Sept
Sept
Sept
Sept
15
15
15
15
15
Finance
By Sopheap
Starting Date
Develop SOPs
Prepare all necessary Forms back of house
Prepare monthly report Standard
Hotel Insurance (incl. 3rd. party)
Daily Report Samples
Establish working capital arrangements
Break down pre-opening budget
Establish and verify accounting equipment requirements
Establish accounting systems:
Computer
Manual
Open bank account
Establish rate of foreign exchange
Prepare Petty Cash Procedures
Inventory Check lists all Departments
Prepare Purchase Procedures and Policies
Aug 1
Sept 1
Oct 1
Oct 1
Oct 1
Housekeeping
By Whom By When
Starting Date
Prepare SOP
Prepare Laundry List
Baby-sitting form
Master Key request form
Uniform Master List
Room Checklist for all categories
Pest Control Contract to source
Prepare Amenities List in Room
DONE
DONE
DONE
TBA
Oct 1
Oct 1
Oct 1
Aug 20 (Done)
Starting Time
Sept 1
Sept 1
Sept 1
Sept 1
Sept 1
Sept 1
Sept 1
Sept 1
Sept 1
Sept 1
Sept 1
Sept 1
Oct 25
Oct 1
Oct 1
Sept 1
Front Office
By Front Office Manager
Starting DAte
Develop SOPs
Training Plan
Room Directory
Prepare VIP Chart
Amenities request form
Prepare COMP ROOM Form
Prepare departure letter
Prepare departure Check List
Prepare Guest complaint Template
Prepare Registration Cards
Sept 15
Sept 25
Oct 1
Oct 1
Oct 1
Oct 1
Oct 1
Oct 1
Oct 1
Sept 20
Oct 1
Oct 1
Sept 1
Oct 1
Sept 1
Sept 1
Oct 1
Oct 1
Oct 1
Oct 1
Sept 1
Spa
By Whom By When Spa Manager Confirmed
Starting Date
Musician
Shows
Establish layouts all small function rooms
Prepare Meeting Packages for Sales and Marketing
F&B Printing Material with Logo (Maybe Not necessary)
Sugar (white and brown)
Creamer
Match
Engineering
By Whom By When
Employee Area
By HRM
Employee entrance
Employee toilet
Employee locker rooms: Male / female
Employee clinic
Employee uniform room
Employee Canteen
Employee recreation
Fire exits
Fire points
Personnel and training office
Training room
Interview Process
By HR By When ASAP once HR jointed
Dates of soft opening and / or opening schedules
Job Announcement
Schedule and first interviews
Select and confirm appointments
Start dates for all employees
Employee meeting
Legal
By Whom By When
Appoint local lawyer
Verify and obtain operating licenses for
Hotel
Food
Liquor license
Entertainment
Ice making
Establish hotel vehicles / transportation service
Appoint auditors