A TOEIC® Tip InParts Sand Gof te test, took forime expressions ‘that itp you decide whch seb lene acortet {stopper sending tiersty smal ve years og ‘She sent thom an ena system. Wehave published company newsester singe 1085 ately we have done most ‘ofourbusiness over the phone. As A TOEIC? Tip InPara6 and he test yea forue expression that you dei which secbtenenis core Tsppadsentingietters by ran dive yar go Shesentihem an ema esterday. Wehate pubis company noweleter since ts Tatty weve done most ‘ofourbusness over he ene A.B Read the conversation between an Internet hotline technician and a customer, ‘and choose the correct verb tense. Technician; Hello, MooseNet Hotline. How may Ihelp you?, Caller” Helo, am phoning because lately we have Aad / had) a lotot problems with ‘ur Internet connections Technician: OK, May frst have your name, please? alee: Certain We have opened / opened) the account ast yearn January under the name of Hank Willams Unlimited. Here we are. Let me just confirm your account details. Are you stillocated at 1310 Lexington Avenue? No. The company "fas moved / moved) since opening the account. Last month we {have relocated / relocate) 10 65 EI Camino in Fresno, ‘ecinician: So, what seems to be the problem? Calle. Well, about four weeks ago, we have updated / updated) our operating stems, Since then ou Intemet connection speeds Mhave sowed stowed) down significant, ‘Technician: Last month when you "hove changes changed) systems, "have you switched / dd you sutch) to a newer web browser? Caller: No, we®(didh't/ haven’. ‘Tecinician: Since you "eve upgraded / upgraded) your system last month, an older version of your browser must be causing the problem. Ir instaling anew version. that doesn’t work, all me back, We're avaiable 24/7 Technician: calle Read the conversation between an Internet hotline technician and a customer, and choose the correct verb tense. Technician: Hello, MooseNet Hotline. How may help you?, Caller: Hello, 1am phoning because lately we "have ad /had) a ot of problems wath ‘our Internet connections, Technician: OK. May I first have your name, please? Caller: Certainly. We “have opened / opened] the account last year in January under ‘the name of Hank Wiliams Unlimited Technician: Here we are. Let me ust confirm your account details Are you stilllocated at 1310 Lexington Avenue? Caller: No. The company (has moved / moved) since opening the account. Last month we 4have relocated /relocated) to 65 € Camino in Fresno, Technician: So, what seems to be the problem? Caller: Well, about four weeks ago, we “(have updated / updated) our operating systems, Since then our Internet connection speeds “(have slowed / slowed) down significantly, Technician: Last month when you "have changed / changed) systems, "have you switched / dd you switch) to a newer web browser? aller: No, wetdidn't haven’). Technician: Since you (have upgraded / ypgraded) your system last month, an older ‘version of your browser must be causing the problem. Try installing a new version. If that doesn’t work, call me back. We'te available 24/7.