Dispute resolution

Exercise 1. Complete this text with words or expressions from the box.
abide by
action
breach
commercial
compensation
cost effective
decreased
disagreement
disinterested
go-slow
industrial
litigation
mediation
obligations
redundancy
regulations
strike
suit
terms
trade union

A dispute is an argument or

conditions
dismissals
overtime
work-to-rule

. In business and commerce, there are usually two types of dispute.

The first of these is an

dispute, which is between an employer and an employer's representative,
which in many cases is a
. These are usually the result of disagreements over pay, conditions of
work and unfair
, including
(the laying-off of employees because they are not needed).
, often in the form of a
The least favourable outcome of this type of dispute is usually industrial
(where they
(where employees stop working). Alternatively, employees may stage a
work at less than their normal speed). They may also adopt a
strategy, in which they strictly follow
to the letter*. They may also refuse to work
all the
of their contract, and obey other
. The result of this is usually
productivity for the company.
The second type of dispute is a
dispute, which is a disagreement between two businesses. This is
, the
usually the result of a
of contract (in which one or both sides fails to agree to, or
terms and
(in
of a contract drawn up between them). In extreme cases, this may result in
which one side brings a
against the other in a court of law), with the aim of getting financial
, or of legally obliging the other side to abide by their contractual
Disputes do not necessarily have to be settled in an imposed court case.
third party to make two sides in an argument agree) is often quicker, more
stressful for the parties involved.

.
(an attempt by a
and less

(* If you do or obey something to the letter, you do it very thoroughly, without making any mistakes.)

Exercise 2. Complete the first part of each word in bold in sentences 1 19 with the
second part in the box. Some of the words have already appeared in Exercise 1.

____actually
____ain
____artial
____bunal
____cation
____closed
____cus
____dential
____ding
____ficial
____gation
____iator
____int
____itator
____judice
____lements
____lic
____native
____our
____promise
____sent
____sion
____tiations
____tical
____tration
____trator
____ual
____und
____untary
____utions

11
For reference see Dictionary of Business - 4th edition (A&C Black Publishers Ltd, 978-0-713-67918-2)