Mr. D.

PANDI DURAI
B.E., M.B.A.,(SYSTEMS)., OCA, OCP in Oracle 9i DBA,
Junior Telecom Officer,
Bharat Sanchar Nigam Limited,
Madurai.

CERTIFICATE OF THE GUIDE

This is to certify that Mr. TAMIL SELVAN.S, (Enrolment No.08AMBA0251),

II year M.B.A student of Tamil Nadu Open University, School of Management Studies has done
his project on “A STUDY ON ANALYSING CUSTOMER SATISFACTION IN PREPAID
CELLULAR OF BSNL IN MADURAI CITY” submitted in partial fulfilment for the award of
Master of Business Administration Degree in Tamil Nadu Open University, during the second
year under my guidance and supervision.

I also certify that the student, out of his own efforts has prepared the project, and
has not submitted for the award of any other degree, diploma or similar titles or prizes to my best
of my knowledge

Student’s Signature

(Mr. D. PANDI DURAI)

Place : Madurai Junior Telecom Officer,
Date : Bharat Sanchar Nigam Limited,
Madurai.