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Measure

A clearly set out definition of the performance measure commonly understood by team members. ‡Establish Performance Standards Larger is better Smaller is better Target is best ‡Develop Data collection and Sampling Plan What to measure. How to measure. Who is responsible. Sample plan.

Validate measurements
Measurement scales Nominal (zip codes,sales figures) Ordinal (Preferences,Grades) Interval(Direction,temprature) Ratio(Height,weight,length) Absolute scale(no. of complaints,no. of parts made)

Process capability
ability to meet the specification limit- Cp = Usl-Lsl NT ability to produce within specification limit- Cpk (NT = 6Sigma)

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