Version 1 (As At 15 April 2010)

PARKSON CORPORATION SDN BHD

MOMENTS OF MAGIC (MOM) DAILY ACTIVITY CHECKLIST
MOM On Duty: ___________________________________________ Date: ___________________________

Shift From: _______________________________________________

Assigned Level: ___________________________________________

No Task Response Remarks

1 Attend store morning briefing Yes / No
2 Ready For Service:
- Grooming Good / Need To Improve
- Walkie – Talkie Taken – Not Taken Serial No:
- Sweets / Candies Taken – Not Taken
3 Greeting at main entrance and escalator
Main entrance at Level ………………. Time
Escalator at Level …………………….
4 MOM daily routine check on cleanliness of the:
- fitting room
- wash room and nappy room Time
- sitting lounge area
5 No. of Elite Card recruited (If applicable) No:

No. of Bonuslink card recruited No:

No. of Tourist card recruited (If applicable) No:

6 Replenishment of floor directory Time replenished:
(If applicable)
7 Replenishment of water dispenser Time replenished:

8 Replenishment & Collection of Magic Cards at Time replenished:

Cashier Counters & Customer Service Counter Collection time:
9 Details of customers’ enquiries
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10 Types of service: To Location Time

a. Porter Service

b. Security Escort

c. Umbrella

d. Hotel Delivery

e. Shopping Bag storage

11 Location that needed Q Management

12 MOM Magic Cards:

No of cards personally distributed to customers:
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No.of cards (response) personally received from customers:
No.of cards (response) bearing MOM staff’s name received from Cashier Counters or Customer Service
Counters:
13 Perform farewell on floor from 9.30 pm – Which floor (s)?:
10 pm
14 Walkie – talkie surrendered at end of shift Yes / No Serial No:
for charging

Brief report: Please write down any observation, problems, findings and any comments from customers while performing duties:

List down types of “Extra Mile” activities performed during your shift:

Prepared by: (Before the end of shift) Verified by: (By the next working day)

…………………………………………… …………………………………………..
Name: Name:
Position: Position:
Date: Date: