WINNING

THE
KNOWLEDGE
TRANSFER
RACE
MICHEL. J. ENGLISH
 RECAP
CHAPTER-5

Leveraging Intellectuel Capital Into Compétitive Advantages

• Management Of Intellectual Capital

• Customer Relationship Management
• Human Capital Strategies
 CHAPTER-6

Knowledge That Propels Improvement

American------``If we make it, they will buy it ”

 Malcolm Baldrige Quality Award

It is a criteria designed to help organizations use an integrated approach to organizational

performance management that results in :

 Delivery of ever-improving value to customers and stakeholders, contributing to organizational

sustainability

 Improvement of overall organizational effectiveness and capabilities

 Organizational and personal learning

 The European Quality Award Model :

 Is a structure for the organisation's management system

 Can be used as part of a self-assessment

 Provides a framework for comparison with other organisations

 Continuous Learning, Innovation & Improvement

 Customer Focus
 Title

The Shingo Prize achievement criteria provide a framework for identifying and evaluating wo
class operational competence and performance.

 Facilitate increased awareness

 Encourage research
 Conclusion

‘ Oxygen provides vitality to the human body,rather than just filling

lungs, knowledge is the source of life for the enablers  ’

 Take advantage of the excellent assets that have already been developed.

 Help by identifying weakness and top five areas to adress during next time frame.